Olumo Foods Reviews 64

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I ordered from these company yesterday afternoon and was surprised to see my order delivered at my doorstep this morning around 8am. I live in Exeter and was skeptical about ordering but trust me I... See more

Company replied

Rated 5 out of 5 stars

Olumo Foods were superstars during the first lockdown. During a time where there was so much confusion and the shops were constantly getting cleaned out; it was such a relief to have food delivered... See more

Company replied

Rated 4 out of 5 stars

Hi I am not impressed with the fact that I didn't know when the parcel would be delivered until about 12 hours when I put a call through to you. I think such information should be displayed on the tr... See more

Rated 1 out of 5 stars

Still awaiting for refund, after order cancelled due to much of order out of stock. I have emailed, used website and website chat with no response to date. Phoned but got voicemail. My first tim... See more

Company replied

Company details

  1. Grocery Store
  2. African Goods Store
  3. Fresh Food Market
  4. Frozen Food Store

Information provided by various external sources

We sell all brands of Afro-Caribbean Food and Drink Online at Great Prices. Caribbean Salted Fish, Tropical Sauces, Drinks and Seasonings, Snacks and Ready Meals at Olumofoods


Contact info

3.6

Average

TrustScore 3.5 out of 5

64 reviews

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Rated 1 out of 5 stars

Wouldn't return

Removed biltong from my basket but still charged for it. Maggi cubes 2 years out of date, fufu wraps had been saved too long and had gone bad

February 23, 2023
Rated 1 out of 5 stars

Value for money

The ready made meals just isn’t it at all, the amount you get just isn’t it. If I wanted something so little like that I would’ve gone to the takeaway shop down the road. £9.99 for chicken stew and £9.99 for ayemase stew you’d think I bought it from the takeaway shop. I’ve ordered from olumo before years ago and I bought the same ayemase stew but back then there was a lot it came in a big container so I’m not sure what has changed but honestly I don’t think I’ll be ordering ready made stew from you guys anymore.

February 6, 2023
Rated 2 out of 5 stars

I didn’t get what I ordered for

I didn’t get what I ordered for. I ordered for Jekanmo products but i was sent coco samba. I have never heard about coco samba before. Please send what’s ordered for and not a replacement.

November 9, 2022
Rated 1 out of 5 stars

SPEND YOUR MONEY ELSEWHERE

I have to say one of the worst company’s to order from not only do they not ensure you receive your items but when you try to get clarification about the whereabouts of your order you are abused and dismissed by their staff. I’ve had to now contact my bank to get my money back

November 11, 2022
Rated 2 out of 5 stars

wrong item sent

I received a bag of frozen fufu, 15% brown.
The ponmo I received is cow-ear/cow-head skin.
Service have been better in the past

September 21, 2022
Rated 1 out of 5 stars

Still awaiting for refund

Still awaiting for refund, after order cancelled due to much of order out of stock.
I have emailed, used website and website chat with no response to date.
Phoned but got voicemail.
My first time ordering from this company, and unfortunately may be my last. Especially with poor customer service, not able to speak to anyone, no response to email, webchat and online contact, and delayed receipt of refund.
I wanted to support a ethnically owned company, but am sadden that I have to give such a low rate about it,
Because of lack of correspondence and action in regards to my refund, which I am still waiting for.

July 8, 2022
Olumo Foods logo

Reply from Olumo Foods

Hi Ms C Collins accept our sincere apologies about the delay in responding to your request. This was due to the sudden delay in getting our jamaican vegetables. All your request has been actioned and completed by our accounts team. Thanks and have a great day!

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