Olympia Publishers Reviews 169

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive attitude throughout the publishing journey. Many people highlight the team's patience, excellent communication, and dedication to bringing their books to life, making the process enjoyable and easy. Reviewers often felt well-supported and appreciated the personalized attention they received. However, some people were dissatisfied with the overall organization and communication, mentioning a lack of transparency, disorganization, and slow response times. A few customers also noted issues with the product quality, such as books being too small or having spelling mistakes, and felt that the company did not adequately promote their work.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Clients share ambiguous opinions on product. Many reviewers express significant dissatisfaction, citing... See more

Service

Consumers find service to be ambiguous. Many reviewers express disappointment, citing administrative chaos,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express dissatisfaction, citing... See more

User experience

Users describe ambiguous interactions with user experience. While some customers found the process painless,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On the whole, a positive experience. Leila and Saffron in particular are both excellent. The book was received in the post yesterday and looks fantastic. The reason Leila is good is because she is o... See more

Company replied

Rated 3 out of 5 stars

I have published 3 books through them and I'll admit my experience has gotten better over the years. My Production Coordinator for my first book was very slow to answer my emails, that if she even ans... See more

Company replied

Rated 3 out of 5 stars

The editing process took far too long. On a few occasions, you tried to change horses in midstream that frustrated me. Anyway, the cooperation was harmonious.

Company replied

Rated 5 out of 5 stars

Hello, I am the author of "Lonely Monkey". This is my second book published by Olympia Publishers in UK. My first book published was "My Hakka Mother". I really enjoyed working together with the... See more

Company replied


Company details

  1. Book Publisher

Written by the company

We are an independent publishing house, with offices in London, Los Angeles, UAE and Mumbai. We pride ourselves on our wide range of genres and giving ambitious authors a platform that is so rarely available in the publishing industry today. All of our books and authors are enormously special in their own way. We believe that a story can evoke a large range of emotions; they can make you laugh, cry and, most importantly, change a life.


Contact info

3.7

Average

TrustScore 3.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Operating outside of contractual time…

Operating outside of contractual time frame. Lack of communication. Under resourced leading to errors? For example the supposed final manuscript lacked 25% of the chapters. Seem to have a strategy of drip feeding encouraging progress as the months pass with no news.

April 12, 2023
Unprompted review
Olympia Publishers logo

Reply from Olympia Publishers

Dear John,

We are very sorry to hear that you are dissatisfied with the service you have received from us.

If you are struggling to get an email update from your production co-ordinator, you are more than welcome to call us on +44 (0)203 719 5833. We are open Monday-Friday from 9AM-5PM GMT.

Kind regards,

Olympia Publishers

Rated 1 out of 5 stars

Soul of the King

Soul of the King
That is the name of my novel, I signed with them on April 21 2022,
It's almost a year and my book is stuck at the last stage before printing
They will never contact you by a call
You don't know what's going on
Rasool Darweesh

April 21, 2022
Unprompted review
Olympia Publishers logo

Reply from Olympia Publishers

Dear Rasool,

We are sorry to hear that you are dissatisfied with the service you have received at Olympia Publishers.

Our offices are open Monday to Friday from 9-5 GMT, and you are very welcome to call us on +44 (0)203 719 5833 to enquire about an update regarding your book.

Please be assured that your book is still being worked on, and the production team is working hard to get it to completion.

Kind regards,

Olympia Publishers

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