I appreciated the follow up when there was a delay in shipping. Alhamdulillah my daughter loves her Omar and Hana plushies and books!
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Very pleased with the Omar and Hana dolls. No real complaints really, but the 4/5 stars, because the website doesn't state whether the dolls come with the batteries or not, nor does it state which bat... See more
Company replied
Mashallah my son is in love with these toys inshaallah they will be customized to talk in one voice for each character, but nonetheless we love them!!!!! Oh and the PJs I wish they came in 2t or 3t bu... See more
Company replied
Received a faulty doll so asked for it to be returned and refunded. I had to send the doll back at my own expense when I should get a free return since it was faulty. Doll was sent back over 18 days a... See more
Company details
Written by the company
The NO 1 destination for all things Omar and Hana YouTube Stars related . The first choice for Official Branded Merchandise, anywhere in the world. With our dedicated staff and reliable courier partners we can confidently send the lovable duo to all parts of the globe . We have been honoured by the trust and confidence shown by customers from America to Zambia. From the classic dolls to waterbottles and backpacks, and pyjamas, all things Omar and Hana related on one website. Our list of products is growing daily so make sure to check back regularly ,for new listings . We can be found on Facebook, Instagram, Twitter, and Pinterest, or can be contacted directly via the website or Messenger. So come join us ,we are waiting just for you.
Contact info
21 West Nile Street, G1 2PS, GLASGOW, United Kingdom
- 07397 076683
- info@omarandhana.com
- omarandhana.com
3.5
Average
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient customer service
Very efficient customer service. I had an item missing from my package. Saleem was very swift to rectify the issue. I received my item the next day. Thank you.
April 4, 2022
Reply from Omar and Hana
Thank you for your review, our teams appreciate the feedback,and we hope to get things right ,at the first attempt in future .
Arrived quick and very pleased with…
Arrived quick and very pleased with customer service. Would shop from them again. Inshallah.
April 4, 2022
Reply from Omar and Hana
Thank you for your review, our teams appreciate the feedback .
Reply from Omar and Hana
Thank you for your review, our teams appreciate the feedback .
Very overpriced merchandise
Very overpriced merchandise. Almost 40 gbp for 2 small stuffed teddies.
March 6, 2022
Reply from Omar and Hana
Hello
We are sorry to read your review and to see you are disappointed with your purchase .
All prices are clearly stated on every page, and you do have the option of not purchasing if you feel the prices displayed are not agreeable with your budget.
After purchase ,if you are not satisfied, you do have the option of returning the dolls, which you purchased of your own free will,all you had to do was get in contact !
Leaving negative reviews,affects the business and the people, who work in it,nevertheless we wish you all the best, and hope to see you again at OmarandHana.com .
Reply from Omar and Hana
We are sorry to read your review and to see you are disappointed with your purchase .
Your order was delivered successfully ,using our discounted UPS service.
From the UK to S.A without any delays, or other issues ,upon receipt you did not contact us at any time to report any shortages or opened parcels.
Contact can be made using the email address info@omarandhana.com or any of our social media accounts or watsapp.
This review ,which we invited you to make , was the first time we had any knowledge of this problem,over 3 weeks after your order.
We believe your issue has been resolved, please remember reviews affect the business and the people, who work in it, and take pride in there jobs.
We are happy to clarify any further issues you may have with your purchase and warmly welcome you back at Omar&Hana.com .
Excellent service
March 6, 2022
Reply from Omar and Hana
Thank you for your review, our teams appreciate the feedback .
It's nice to find omar and hana toys…
It's nice to find omar and hana toys for reasonable prices in the UK now
March 6, 2022
Reply from Omar and Hana
Thank you for your review, our teams appreciate the feedback .
Reply from Omar and Hana
Thank you for your review.
The joy in there faces when they can actually touch and feel Omar and Hana dolls, instead of just watching on the screen.
That is what makes it all worthwhile .
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