Ombra Lighting bring together a fantastic range of lighting that's a little different to the mainstream. We selected and ordered a pair of Nkuku external wall lights. Unfortunately, the adhesive... See more
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Jake called me back and was extremely helpful One of the Nkuku tea light holders arrived damaged. So Jake has arranged for a replacement set with Nkuku. Both Ombra and Nkuku have excellent custom... See more
I initially experienced some poor communication regarding the delivery of my lamp (the lamp itself was as expected). After I posted an initial 3 star review, they contacted me personally to apologise... See more
Awful customer service. Product ordered, confirmed, paid for then not despatched. When chased after five days, told it was not available from their supplier. Read the small print as they clearly don... See more
Company replied
Company details
Written by the company
Our mission is to offer award-winning lighting from around the world in one place so together we can transform any space.
Contact info
United Kingdom
- 02031 486 864
- info@ombralighting.co.uk
- ombralighting.co.uk
4.4
Excellent
67 reviews
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The first item I received was defective (the…
The first item I received was defective (the light was scratched) but Ombra Lighting were easy to deal with and arranged for a replacement to be sent out to me very quickly. Great customer service. Thank you.
January 29, 2023
Unprompted review
Reply from Ombra Lighting
Glad we could get it sorted for you Tom, we hope you love your fitting. Thank you for taking the time to write us a review.
Pooky lantern
The Pooky light I wanted was out of stock on the Pooky website so was really pleased to find it on Ombra lighting. Ombra lighting got in touch to let me know it would be a few weeks and the light arrived as expected. Very happy with the purchase and customer service.
January 11, 2023
Unprompted review
Reply from Ombra Lighting
Happy we could help Cathy. Thank you for taking the time to write us a review.
Wonderful customer service and great products
Great service and really quick responses every time I had a query. The products are wonderful
September 27, 2022
Unprompted review
Reply from Ombra Lighting
Thank you for taking the time to write us a review Stephanie!
Great service
January 17, 2023
Reply from Ombra Lighting
Happy to help Richard. Thank you for taking the time to write us a review
All round excellence.
It was a pleasure working with Jake, nothing was too much trouble. Incredibly efficient and helpful and quick to respond . I would highly recommend and wish them a successful future .
January 12, 2023
Unprompted review
Reply from Ombra Lighting
Thank you for taking the time to write us a review Charlotte. We hope you love all your fittings!
Great quality product and service
December 22, 2022
Reply from Ombra Lighting
Really happy to help Stephen, thank you for taking the time to write us a review.
very impressed with Ombra Lighting
very impressed with Ombra Lighting. They were very responsive to and helpful with all queries I raised and offer competitive pricing. Also received my light fitting well within the promised delivery window!
December 15, 2022
Unprompted review
Reply from Ombra Lighting
Thank you for taking the time to write us a review Sandi. We hope you love your DCW light!!
Outstanding customer service
From the moment I got in touch, Jake at Ombra Lighting was extremely helpful. He went out of his way to ensure I got my order delivered within a tight deadline, which I really appreciated. Excellent customer service. Thank you so much!
November 16, 2022
Unprompted review
Reply from Ombra Lighting
Very happy we could help Amy! Thank you so much for taking the time to write us a review, it's much appreciated.
speedy delivery, great customer service
I sent a message over the weekend about a product. Received a very quick, detailed reply and placed my order. Item arrived more quickly than I had been advised and I was sent an extra message with the tracking details beforehand. Great customer service.
November 7, 2022
Unprompted review
Reply from Ombra Lighting
Really happy we could help Sophie. Thank you for taking the time to write us a review.
Reply from Ombra Lighting
Very happy we could help with this Paula. Thank you for taking the time to leave us a review
Jake could not have been more helpful
Jake could not have been more helpful, really impressed by Ombra’s customer service!
August 9, 2022
Reply from Ombra Lighting
Happy we could help Stephanie! Thank you for taking the time to write us a review.
The team is very helpful and they got…
The team is very helpful and they got my items arrived in time.
July 29, 2022
Unprompted review
Reply from Ombra Lighting
Hi Lin, very happy we could help and get you your lights there in time before your big move. I hope it all went well.
Highly recommend
Exceptional customer service and great range of products. When there was a problem (not of Ombra's making) with the supply, they went out of their way to sort it out and to make sure that I was happy with the outcome. Very quick responses too.
Highly recommend!
July 16, 2022
Unprompted review
Reply from Ombra Lighting
Thank you for your feedback, we were more than happy to help. Glad everything worked out well with your order.
Great quality products and customer service
Recently purchased a Pooky Carrington pendant light. I was kept updated on the dispatch and the light arrived in 2 days from ordering. Really impressed with the light and with the customer service. It looks great on my landing as a feature light above the stairs. Will definitely shop with you again. Thankyou
July 13, 2022
Unprompted review
Reply from Ombra Lighting
Thank you for your review Helen, we were really happy we could help. Enjoy your Carrington pendant!
Above and Beyond
Excellent service. I wasn’t in for the delivery and they actually emailed me to say it had been left at my local post office, I thought it was a lovely personal touch. The product was sent so quickly and I am very happy with it. Thanks Ombra!
June 23, 2022
Unprompted review
Reply from Ombra Lighting
Hi Hollie, Thank you for taking the time to write us a review. We were more than happy to help :) Enjoy your order!
Reply from Ombra Lighting
Thank you for taking the time to write a review Marco. We're glad you're happy with your order.
Reply from Ombra Lighting
Glad you love your Pooky lights Angela. Thank you for the feedback
as an electrical wholesaler
as an electrical wholesaler , I used this company for the first time and i could not have hoped for a better service and price from this company. really got me out of a sticky situation
March 15, 2022
Unprompted review
Reply from Ombra Lighting
Very happy to help Andy. I think the fittings will look great on your project.
Recently bought new lights for my…
Recently bought new lights for my office. Love the product, and the service was really good, would highly recommend Ombra Lighting.
March 3, 2022
Unprompted review
Reply from Ombra Lighting
Thanks for taking the time to leave this lovely review Janet, happy we could help.
Great Service and customer support
Great Service and customer support. I would highly recommend this business!
February 24, 2022
Unprompted review
Reply from Ombra Lighting
Glad you had a good experience, we hope you enjoy your light Beth
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