Omega PLC Reviews 132

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers had a great experience with this company. Customers consistently praise the product, highlighting its extensive range, style choices, and overall quality, often noting its sturdiness and durability. The service is frequently described as excellent, with many appreciating the timely, professional, and helpful staff, including sales teams and customer representatives. Reviewers also commend the outstanding customer service and communication, emphasizing the ease of working with the company and the readiness of staff to assist with queries. However, some people were dissatisfied with the quality of certain products, reporting issues such as chips, splits, peeling paint, and cracking within a few years of use, despite claims of durability. These customers also mentioned experiencing horrendous after-sales service, including missing components and difficulties in getting issues resolved under warranty, with some feeling their concerns were attributed to normal kitchen use.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers highlighting the quality and... See more

Service

Consumers find service to be positive, with many describing it as excellent and first-class from concept to... See more

Staff

Clients share positive opinions on staff, with many reviewers describing the team as professional, helpful,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the great quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are a south coast retailer for three brands with omega. We find the sales team absolutely brilliant. Our Rep has been fantastic and the product in the after-care is good as well. I would highly rec... See more

Company replied

Rated 5 out of 5 stars

Reliability, extensive product offer and service. I cannot fault you. There is an abundance of product, style choice and variety of units to choose from, upon order what we order is what we get and th... See more

Company replied

Rated 5 out of 5 stars

An Omega kitchen was installed in my new build house in2006. Delivery was complete, nothing missing. After 20 years the kitchen is as new, no de-lamination, all drawers still working smoothly. I wil... See more

Company replied

Rated 5 out of 5 stars

Generally all team members and service is excellent. However it can be frustrating when we place orders for maybe a couple of components we need, but do not have a code for, therefor we provide a fu... See more

Company replied


Company details

  1. Furniture Manufacturer

About Omega PLC

Written by the company

Made in Britian
For over 25 years we've taken pride in manufacturing truly rigid kitchen cabinets in Doncaster, South Yorkshire, Britain.
 
Our Kitchens
We specialise in the art of design and craftsmanship, offering the freedom to choose between sleek modern designs or warm, inviting traditional styles. Each kitchen in our lineup is meticulously designed and produced using the latest cutting edge technology. This ensures we can offer quality, innovation and service required for the ultimate satisfaction. With our extensive choice of door styles, accessories, cabinet finishes and colours, our diverse collection allows the creative freedom to design outstanding kitchen spaces.
 
Our Brands
We are proud to manufacture high-quality, branded kitchens and supply them through our network of retail and contract partners across the UK. Among our distinguished brands are Novus, Sheraton, Mackintosh, English Rose and Chippendale.
 
Our Cabinets
Across our brands, we manufacture both rigid and ready to assemble cabinets. You'll be spoilt for choice with 11 different cabinet colours.
 
Our Doors
Our 19 painted door styles and 22 painted colours allow 418 ways to match, creating a truly bespoke kitchen across our brands.
 
Our Paint Collection
Our extensive collection of 22 painted colours allows customers to create a truly bespoke feel to their new kitchen.
 
Unrivalled Service Proposition
With over 25 years of expertise in crafting high-quality, rigid, and ready-to-assemble kitchens, our commitment to excellence is unwavering. Housed within our purpose-built manufacturing complex, spanning an impressive 405,000 square feet on a single site, we possess the capability to produce up to 43,000 kitchens annually. This remarkable production capacity is further fortified by our extensive stock holding, allowing us to offer exceptional lead times, supplemented by swift additions and remedial services. Having invested over £20 million in cutting-edge plant and warehouse facilities, we stand as a financially robust business partner, fortified by enduring and resilient supply chain partnerships. Additionally, our showroom space stands as a testament to our dedication, featuring an array of inspirational designs to ignite your creative vision.

Contact info

3.8

Great

TrustScore 4 out of 5

132 reviews

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4-star
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1-star

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Rated 5 out of 5 stars

Very good from start to finish.

Very good from start to finish.

whole experience was enjoyable and we have an amazing kitchen!

December 1, 2023
Omega PLC logo

Reply from Omega PLC

Thank you for leaving a wonderful review Liam !

I'm so pleased that your experience with us has been positive. I will be sure to pass on your feedback to our team.

Kind Regards
Giorgia
Retail Customer Service

Rated 5 out of 5 stars

Painted kitchen pleasure

It was a fantastic experience from start to finish, from a visit to the showroom, great planning and design, build and installation. At all times we were so well looked after and now have a beautiful painted kitchen that was fitted and finished so well. I cannot speak highly enough of the outstanding service we received from Omega and everybody who was involved in the process.

August 1, 2023
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Reply from Omega PLC

Thank you for leaving a wonderful review, Peter!

It's great to hear your feedback on the quality of our products and service too.

Kind regards,
Giorgia
Retail Customer Services

Rated 5 out of 5 stars

I have recently just had my kitchen…

I have recently just had my kitchen delivered from omega kitchens a sovereign none painted limestone and graphite and i cannot be more happier the quality is outstanding the delivery was amazing and also the fitting i really could not be more impressed all round, i would highly recommend a sheraton kitchen to anyone, ive since ordered more units as i was that impressed with the experience

September 8, 2023
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Reply from Omega PLC

Thank you Laura for the 5-star review!

I am so glad to hear of the positive experience you had with us.

Kind Regards
Giorgia
Retail Customer Services

Rated 5 out of 5 stars

Excellent quality kitchens

Excellent quality kitchens, nothing is too much trouble for Omega Kitchens.

August 15, 2023
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Reply from Omega PLC

Hi Paul,

Thank you for the 5-star review!

I am so glad to hear that you liked our product and service.

Kind Regards
Giorgia
Retail Customer Services

Rated 5 out of 5 stars

Quality product

From first contact, to design then delivery Omega are a first class business making high quality kitchens. Highly recommend

May 15, 2023
Omega PLC logo

Reply from Omega PLC

Thank you for leaving a 5-Star review Lyn !

I'm so glad to hear the amazing experience you have had with us.

Kind Regards
Giorgia
Retail Customer Services

Rated 5 out of 5 stars

Don’t choose a kitchen until you visit Omega .

From arriving at reception , through the personal guided tour of the showroom , to leaving with a myriad of samples , the only thing you can say about Omega is impressive . The people were lovely , our ‘ guide’ in particular ,was knowledgeable, helpful and patient as we viewed a seemingly endless showroom with every conceivable style and colour of kitchen . Since our visit we have had Myers out to design and quote .

October 30, 2023
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Reply from Omega PLC

Good Morning,

Thank you so much for taking the time to leave us a 5-Star review!

We are so grateful for your kind words, and I am pleased that it was worth your trip.

Kind regards
Giorgia
Retail Customer Services

Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish...

September 11, 2023
Omega PLC logo

Reply from Omega PLC

Thank you for the 5 star review, Adam !

It is great to hear your feedback from the experience you have had.

Kind regards
Giorgia
Retail Customer Services

Rated 1 out of 5 stars

Paint on MDF doors

Had an English Rose, Omega kitchen fitted in March 2022. In less than a year cracks and peeling appeared on doors, these were replaced. The kitchen has painted MDF doors. Now in less than 6 months further peeling and cracks are appearing on some of the doors and particularly that of the integrated dishwasher door which was replaced.
I question the suitability of the type of door for kitchens from my experience. Kitchens are not just to be admired they are meant to be functional and should be durable. I have received excellent service from the supplier. The quality of the product is very disappointing, Painted kitchen doors should last longer than 18 months and should resist scratching and steam.

November 13, 2023
Unprompted review
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Reply from Omega PLC

Good Afternoon,
Thank you for making Omega aware of the issues you are currently experiencing. We would like to investigate this for you further, therefore I’ve requested some additional information. if you can provide your order and contact details, our Customer Service team will contact you directly.
Kindest regards
Giorgia
Retail Customer Services

Rated 1 out of 5 stars

After installation in December 2020 we…

After installation in December 2020 we have had numerous problems with our painted doors. We have since had all of the doors replaced. Some of which were warped, some chipped and some water damaged. Since initial replacement we are now on our third dishwasher door and again it has not withstood the moisture from the dishwasher and the paint is coming away. We even bought a new dishwasher thinking that it might rectify the problem. Another door, the one below the sink initially looked cracked on the door rim and has now swollen from water damage. The door on the recycling cupboard has the same initial problem of erosion. Another problem is that the paint is porous.A wooden chopping board placed against the side of a cupboard has caused the white finish to discolour. I thought we were were buying a good quality kitchen but I can’t believe how unlucky we have been. Oh and all that’s apart from the paint on the grey section of the kitchen which constantly chips. I’m not sure why a dark finish would be placed over a white undercoat! Our local kitchen fitters have been amazing but I want a more permanent solution.

September 29, 2023
Unprompted review
Omega PLC logo

Reply from Omega PLC

Good Morning,
Thank you for making Omega aware of the issues you are currently experiencing. We would like to investigate this for you further therefore I’ve requested some additional information. if you can provide your order and contact details, our Customer Service team will contact you directly.

Kind Regards
Vicky
Retail Customer Service Manager

Rated 5 out of 5 stars

As it should be

No fuss no shortages arrived on time on quality and looked exactly as it did in the showroom.
You hear horror stories of shortages miss-picks and bad quality product but this is definitely not that, very happy & impressed!

September 4, 2023
Omega PLC logo

Reply from Omega PLC

Thank you Alexander for the 5-star review!

I am so glad to hear of the positive experience you had with us.

Kind Regards
Vicky
Retail Customer Services

Rated 5 out of 5 stars

From design to installation everything…

From design to installation everything was handled perfectly and we now love our new kitchen

July 21, 2023
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Reply from Omega PLC

Thank you so much Scott for your positive review !

I am glad to hear that you love your kitchen from us.

Kind regards
Vicky
Retail Customer Services

Rated 5 out of 5 stars

Everything!

September 29, 2023
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Reply from Omega PLC

Thank you Rachael for your 5 star review!
Kind Regards
Vicky

Rated 5 out of 5 stars

Love my new kitchen

Love my new kitchen and can’t believe how good the quality of it is , it is way better than any other manufacturer. Excellent service by all the members of staff and I would also highly recommend visiting their showroom as it has got every choice possible and really helped me make my final decision.

April 27, 2023
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Reply from Omega PLC

Thank you so much Lynsey for your positive review !

I am glad to hear that you love your kitchen from us.

Kind regards
Giorgia
Retail Customer Services

Rated 5 out of 5 stars

Our kitchen from Omega

Our kitchen from omega is just the best
They offered a great service and was highly professional at delivering on all my expectations.
I would highly recommend them !

September 27, 2022
Unprompted review
Omega PLC logo

Reply from Omega PLC

Hi Eddie,

Thank you for the 5-star review!

I am so glad to hear how much of a wonderful experience you had with us.

Kind Regards
Giorgia
Retail Customer Services

Rated 5 out of 5 stars

Best quality kitchens !

Couldn’t recommend getting an omega kitchen enough, we ordered the Nouveau kitchen range in ivory which we have had over 10 years. I must say even though so much time has passed it still looks as good new !

We have now recently been back to the Omega showroom in Thorne for additional items and I must say it was a fabulous experience being back after so long.

September 20, 2023
Unprompted review
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Reply from Omega PLC

Thank you for leaving a 5-Star review John & Angela !

I'm so glad to hear the amazing experience you have had with us.

Kind Regards
Giorgia
Retail Customer Services

Rated 5 out of 5 stars

It was a great experience purchasing…

It was a great experience purchasing our kitchen from Omega, excellent showroom facilities, knowledgeable staff and excellent customer service. Our Sheraton kitchen is good quality and looks amazing.

July 7, 2023
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Reply from Omega PLC

Thank you for leaving a wonderful review, Mick !

It's great to hear your feedback on the quality of our products and service too.

Kind regards,
Giorgia
Retail Customer Services

Rated 5 out of 5 stars

Friendly and informative

Helpful, informative staff members with lots of open communication. Full of great design ideas with an eye on the customer’s needs and way of living. Nothing was too much trouble.

April 10, 2023
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Reply from Omega PLC

Hi Mr & Mrs Mowbray,

Thank you for taking the time to leave us a 5-Star review!

We are so grateful for your kind words.

Kind regards
Giorgia
Retail Customer Services

Rated 5 out of 5 stars

Remarkable from start to finish

Remarkable from start to finish. Nothing was too much trouble. Responded quickly at every point in the process. Every change that we made was quickly processed from amending drawings through to amending cost so you were always in aware of costs Great quality units that arrived on the day they said they would.

July 3, 2023
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Reply from Omega PLC

Hi Roy,

Thank you for the 5-star review!

I am so glad to hear that you liked our product and service.

Kind Regards
Giorgia
Retail Customer Services

Rated 5 out of 5 stars

WOW!!! Stunning showroom.

WOW!!! Arranged to meet with James our brilliant kitchen designer from Amco Retford. The Omega PLC showroom is absolutely stunning, so many choices to choose from. This really helped us with our kitchen design.

The biggest thank you to Deana and Charlotte, they are such an asset to the company. Very professional and so friendly and helpful.

August 24, 2023
Unprompted review
Omega PLC logo

Reply from Omega PLC

Thank you for leaving a wonderful review Jake,

I'm so pleased that your experience with us has been positive. I will be sure to pass on your feedback to Deana & Charlotte.

Kind Regards
Vicky
Retail Customer Service Manager

Rated 5 out of 5 stars

Giorgia was an excellent guile showing…

Giorgia was an excellent guile showing us around the showroom. She was very informative and also gave us space and time to discuss what my wife and myself seen.

August 15, 2023
Unprompted review
Omega PLC logo

Reply from Omega PLC

Thank you for leaving a 5 star review Ian!

I'm so pleased that your experience with us has been positive. I will be sure to pass on your feedback to Giorgia.

Kind regards
Vicky
Retail Customer Service Manager

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