The upper mesh began to tear. The material is too thin. The decorative strip on mesh began peeling, Excessive wear on heel. All within 4 months after- paying $150. I filed a warranty claim. They want... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I also should have read the review I ordered 2 pr sandal hoping i was getting what was stated pure leather memory foam instep, no they were horrible quality received in a plastic bag all crush up no b... See more
Company replied
Ordered 3 pairs of shoes, all 3 were defective. Contacted customer support for return and they said no actually violating their own 5 day return policy. Followed up by email again 2 times and they are... See more
Company replied
Ordered dress sandals advertised as orthopedic/good arch support. Couldn't be further from the truth. Pkg arrived after several weeks and the quality is so poor. It looks as if it was assembled by a 1... See more
Company details
Written by the company
Welcome to OnCloudWalk. We have spent years developing comfortable, smart and stylish footwear and bring them to you with a belief that they may help you make your life easier. To make you feel like you're walking on clouds.
Contact info
189720, Singapore , Singapore
- support@oncloudwalk.com
- oncloudwalk.com
1.1
Bad
216 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible company
Horrible company, horrible product, and horrible customer service. It took over a month to receive the shoes and they sent a different shoe than I ordered. The shoes were also damaged upon arrival as they were shipped overseas in an envelope instead of a shoe box. I contacted customer service and was offered a 10% refund which would only amount to $4. Their return policy states that full refund is available in the event the product arrives damaged. Not to mention I didn't receive the shoe I actually ordered! I asked for a full refund instead of 10% but was denied. I researched the company and found numerous reviews on Facebook and BBB all complaining about the same thing and saying the company scammed them. Seeking refund for low quality, damaged product.
January 12, 2022
Unprompted review
This company is HORRIBLE!
This company is HORRIBLE!! DO NOT BUY SHOES FROM THEM! They change your order after you submit it. They change the date of the arrival after you submit your order. You do not receive a receipt of the order you placed. There are no exchanges or refunds. There is a definite communication problem in English. They basically steal your money!
January 10, 2022
Unprompted review
DO NOT BUY SHOES FROM ON CLOUD WALK!
DO NOT BUY SHOES FROM ON CLOUD WALK!! I ordered a sandal that was advertised as arch-supported shoes. It took 2 months for them to arrive. The shoes were plastic and ill-fitted. No arch support! I contacted the company and was told if I returned them I would have to pay $35 for shipping to Viet Nam. I could not get a tracking number. I contacted my bank card company and they credited my account but eventually returned my payment to this fraudulent company. Not worth the trouble to dispute because of several email exchanges that I had with them.
Buyer Beware!
December 21, 2021
Unprompted review
Horrible experience ever:
Horrible experience ever:
1. Delivery in 3 weeks without advice or tracking
2. Bad quality product. The real value of the $50 shoes in Oncloudwalk is $10
3. The company only sell not return. If the shoes don't fit you they said to you that you have 30% off in you NEXT purchase. They only return if the product arrive damage at your home.
4. The company and Customer Service give you an ultimatum of 48 hours in order you show evidence by photos an video of the damage product.
5. This store is not for workers people, I on vacation and expend the total of 4 days worry about the shoes that I need for work. The first two days writing to customer service in order send me a tracking number because week later of my purchase I did not hear for them or they send any tracking number. The other 2 days that I wasted worried about were trying to return the shoes that when finally arrive 3 weeks later did not fit y my feet.
October 29, 2021
Unprompted review
Reply from Oncloudwalk
Thanks for getting in touch!
We sincerely apologize that our call center is being under reconstruction, so we're unable to give you immediate responses.
We've tried to search but couldn't find any order associated with your name and the above email address.
Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #123-abc)
- The exact email address/Your name that you used to place your order on our website
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
Thank you for your time and we look forward to your response.
Best regards,
Rosie- CS Agent
Terrible products deserves NO STAR
Terrible products deserves NO STAR - sandals broke after 3 wears. reached out to customer service and no response. sad that companies get away with this kind of inferior products and service
October 28, 2021
Unprompted review
Reply from Oncloudwalk
Dear Roberta White,
First of all, we sincerely apologize for all the inconvenience you have been experiencing while shopping at our store.
We've tried to search but couldn't find any order associated with your name. Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #53-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID/ Transaction ID
Thank you for your time and we look forward to your response.
100% Bad Buy
Please believe all the bad reviews for this company and avoid at all costs!
I finally received my ‘orthopaedic’ shoes today 3 weeks after ordering. No size marking anywhere either stamped on the sole or inside the shoe. Huh??
They are way too small and unwearable.
The plastic bag they were packed in had both 39 & 40 stickers on it. The shoes are cheap, shoddily made, FAR from designed for comfort and smell strongly of chemicals. No arch support as advertised. No paperwork whatsoever. No invoice, no return instructions. I have filed a dispute with my Credit Card company and hope for a good outcome with full refund.
October 23, 2021
Unprompted review
Absolutely terrible
Absolutely terrible. I ordered a cowboys black and gold jersey and it looks nothing like what I ordered. My wife’s Steelers jersey looks fine but mine looks like a small child stitched it crooked and it’s 4 different golds. This is for a wedding reception so I can’t wait another 2 months for the return for what I actually ordered. I would not suggest this company to anyone. I will be looking for my money back and the jersey I actually ordered.
October 22, 2021
Unprompted review
Reply from Oncloudwalk
Thank you for your recent purchase on our website.
We sincerely apologize for this unexpected experience. Following your feedback about our products, unfortunately, we found no result of your order in our system.
Please kindly advise me on one of the information below so we can double-check your order and resolve this issue.
- The order number
- The exact email address you used to place your order
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
We are looking forward to hearing from you soon.
Thank you so much.
Hate to even give them a star
Hate to even give them a star, it’s a scam. Product NOTHING like they described. Cheap vinyl and plastic. NO SUPPORT for feet at all. Charge card company would not help in any way to get money back. Lost all my money.
October 22, 2021
Unprompted review
Reply from Oncloudwalk
Thanks for getting in touch!
We sincerely apologize that our call center is being under reconstruction, so we're unable to give you immediate responses.
We've tried to search but couldn't find any order associated with your name and the above email address.
Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #123-abc)
- The exact email address/Your name that you used to place your order on our website
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
Thank you for your time and we look forward to your response.
Best regards,
Rosie- CS Agent
Terrible
Terrible. I ordered bras off Facebook and they were from ocw shoes (on cloud walk). I did not receive a confirmation email but my tracking number is 92144902703347106757 09.
Terrible terrible bras. Customer service does not respond.
October 21, 2021
Unprompted review
Reply from Oncloudwalk
Dear Melissa Johnson-Curran,
Thank you for your recent purchase with the On Cloud Walk store and for taking the time to write a review on the Trustpilot website.
We sincerely apologize for any inconvenience you may experience while shopping with us.
We've tried to search but couldn't find any order associated with your name and the above email address.
Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #123-abc)
- The exact email address/Your name that you used to place your order on our website
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
Thank you for your time and we look forward to your response.
Best regards,
Customer Support Department
Warrant claim department not very…
Warrant claim department not very helpful, expected me to travel 350miles to return to Harrods where I purchased the shoes. Very poor communication with them, had to send reminders, not what I expected especially when I am consistently hounded with emails to purchase another pair. Generally good shoes, I must have got a bad batch pair. Still not resolved. Poor show !
October 20, 2021
Unprompted review
Reply from Oncloudwalk
Dear John,
Thank you for your recent purchase with the On Cloud Walk store and for taking the time to write a review on the Trustpilot website.
We sincerely apologize for any inconvenience you may experience while shopping with us.
We've tried to search but couldn't find any order associated with your name and the above email address.
Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #123-abc)
- The exact email address/Your name that you used to place your order on our website
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
Thank you for your time and we look forward to your response.
Best regards,
Customer Support Department
I thought I was buying a cute casual…
I thought I was buying a cute casual shoe with arch support, what I got was a cheap looking flat shoe. Very disappointed.
October 15, 2021
Unprompted review
Reply from Oncloudwalk
Thanks for getting in touch!
We sincerely apologize that our call center is being under reconstruction, so we're unable to give you immediate responses.
We've tried to search but couldn't find any order associated with your name and the above email address.
Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #123-abc)
- The exact email address/Your name that you used to place your order on our website
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
Thank you for your time and we look forward to your response.
Best regards,
Rosie- CS Agent
Thank you very much
Thank you very much, very good quality and fast shipping
October 14, 2021
Unprompted review
Reply from Oncloudwalk
Thank you for always believing and placing purchases in our store!
We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience.
As a way of saying thank you for your feedback, we’re offering a 30% discount code for your next purchase on our website. Please apply code THANKYOU30 when placing a new order on our website to get 30% discount.
Once again, we are honored to have associated with you and we are thankful for helping us shape the future of our store.
Thank you so much!
May all the best be with you and your family.
Great !!!
This is a great hat/scarf combo. I'm not one to like the wrap on scarves so this is a great alternative when I need something to keep my neck warm. It's super soft and can accommodate a fairly large range of sizing.
October 14, 2021
Unprompted review
Reply from Oncloudwalk
Thank you for your feedback
Shoes are horrible quality!!
Shoes are horrible quality!!! Do not fall for the great looking shoes on the website. Customer service is horrid and almost non-existent. I echo what all the other dissatisfied customers have written. I really wish I would have seen these reviews before I ordered. You will NOT be able to return them. I tried everything and as others have said, it is not worth it to ship it out of country. Wish I could report this company to BBB but it is not just a US company. They need to be shut down!
October 10, 2021
Unprompted review
Reply from Oncloudwalk
Dear Lori Karcz,
Thank you for your recent purchase with the On Cloud Walk store and for taking the time to write a review on the Trustpilot website.
First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. We understand that this is affecting your mood, and highly appreciate your patience as we work to troubleshoot your case. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on.
As we have informed you in the email, we sent you the correct product you ordered. We offered you a partial refund or sending the product to our warehouse. However, we are sorry that you did not chose any of the offers we gave you.
We truly hope that you can understand the situation, continue supporting and sympathizing with us.
Thank you so much for understanding
Best regards,
Customer Support Department
I need to return some item that doesn’t…
I need to return some item that doesn’t fit. I didn’t even get a invoice with my order. How can I get an exchange? This is ridiculous. Can someone help.
Thank u
Barbara
October 6, 2021
Unprompted review
Reply from Oncloudwalk
Thank you for your recent purchase on our website.
We sincerely apologize for this unexpected experience. Following your feedback about our products, unfortunately, we found no result of your order in our system.
Please kindly advise me on one of the information below so we can double-check your order and resolve this issue.
- The order number
- The exact email address you used to place your order
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
We are looking forward to hearing from you soon.
Thank you so much.
SCAM, DON'T PURCHASE THESE SHOES
SCAM, SCAM, SCAM- They send you CRAP and then when you try to return them or get a refund this is what they say: Thank you for your response. We take all your inquiries seriously and do our best to help in whatever way possible.
We do accept return to our warehouse address below regardless of any reason, as long as the return fee is at your own expense.
_
2nd Floor, R4, Royal City, Nguyen Trai, Hanoi, Zipcode: 100000 .Tel +84 349054548
After we receive the package and it is not damaged, we will process the full refund.
Or you can keep the shoes and accept our 15% Refund offer.
Please send us your response within 24 hours so we can assist you right away.
Thanks for contacting us, we will make every effort to arrange the best deal for you.
Hannah
September 27, 2021
Unprompted review
Reply from Oncloudwalk
Thank you for your recent purchase with the On Cloud Walk store and for taking the time to write a review on the trustpilot website.
First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. We understand that this is affecting your mood, and highly appreciate your patience as we work to troubleshoot your case. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on.
As we have informed you in the email, we have done our best to assure your rights in this case. We truly hope that you can understand the situation, continue supporting and sympathize with us.
Thank you so much for understanding
May all the best be with you and your family.
Best regards,
Don't buy shoes from OCW used to be On Cloud Walk
Don't buy shoes here. Mine took two months to ship, did not look like the picture, were made incredibly cheap and were way too big for my feet, although they did state that they were the correct size that I had ordered. You cannot return them no matter what their policy says-they will not offer you any avenue for a return. You are wasting your money and making some super slime rich-this person knows what they are doing. They are based in CA. Don't confuse them with the Canadian company-I would hate for an honest business person to suffer because of some slime head with a similar company name. The company to avoid is OCW-it was originally OnCloudWalk, but he probably got shut down for unfair practices and started a new company called OCW.
September 26, 2021
Unprompted review
Reply from Oncloudwalk
Thank you for your kind support and patience when we work to troubleshoot your case.
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the mome. We have send you emails but have not received any response so please check your email and confirm so that we can support you better.
Thanks again for being our customer, we really appreciate having you on board and we’re always here if you need us!
DONT EVER BUY THEIR SHOES
Posting this for Diane Saunders while she recuperates. She ordered 2 pairs of orthopedic shoes and they were plastic and formaldehyde! DO NOT ORDER FROM THIS FAKE COMPANY. PayPal got involved ! It’s a fraud using people on the East coast and west coast to be the front folks! They keep your credit card on file ! They changed their fake website - Diane Saunders
September 22, 2021
Unprompted review
Worst product ever. Plastic shoes
The products of this company is very very bad. Not at a good quality. They look like plastic shoes ..
Description says arch suppprt for orthopedic issues. But there is nothing like that ..
OMG I should have seen reviews first . I made a big mistake by ordering this that too 2 pair.
Never ever buy anything from this site .
September 20, 2021
Unprompted review
Reply from Oncloudwalk
Dear Tayakka Ashok Patil,
Thank you for your recent purchase with the On Cloud Walk store and for taking the time to write a review on the Trustpilot website.
First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. Our support has emailed you to help you with your issue. However, we have not received your response yet. Kindly let us know your answer so that we can give you further support
Thank you for your time and we look forward to hearing from you soon.
Best regards,
Customer Support Department
SNEAKY return Policy Impossible to DO! Assume you cannot return.
I purchased a pair of sandals two years ago for $29.99 free shipping from a company I THOUGHT was this one. The sandals are great and I am still wearing them. So, I thought I would order from them again. I looked at the same ones I got, but decided I liked the ones that were a dark green and held on with the toe. CUTE design even if they were $55.00. First they did not arrive in any reasonable time. Almost a month after I ordered them mid-summer. Still, okay, because I wear sandals into October in the Northeast. But these were horribly and POORLY made. And $55.00 is terrible with $5.99 shipping. The return policy is too demanding and too restrictive! The shoes themselves have a sole piece that doesn't fit with the bottom. In other words, sticks out on the sides. They require you to return within 5 days. You must have the original packaging and send them a photo immediately of that date arrived! Took them a week to answer my request for a replacement not even a refund! So of course, I was over the 5 day limit. Sneaky...
September 19, 2021
Unprompted review
Reply from Oncloudwalk
Dear Deborah,
As we have reached an agreement on September 30, 2021, we have issued a refund to your account. We have done our responsibility, therefore we hope you can consider removing or updating your review, thanks.
We look forward to serving you.
Best regards,
Customer Support Department
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.