Our test kits arrived a day late .........Royal Mail problem. This caused a problem as to when results would arrive over a Bank Holiday weekend. I spoke to Sarah Vincent at Oncologica who was very... See more
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Amazing service. I posted the test on Monday via a priority box needing the results back by Wednesday latest due to having surgery on Thursday. It only got received on Wednesday morning at 10:15. I ha... See more
customer service are rude and all tests are returned late. a waste of money and would never return.
Fantastic service. Fully deserves 5 stars- from ordering and shipping to activating kits and getting swift results. Amazing team. Well done! I’ve ordered only from Oncologica in the last 2 years- PCR... See more
Company details
Written by the company
Oncologica is a world leading precision cancer medicine and Covid-19 testing and genomic sequencing laboratory. Oncologica provides personalized precision medicine testing and oncology genetic diagnostics to aid cancer patient therapy. We perform high throughput genomic Covid-19 PCR self-swab laboratory testing services in order to safeguard communities from variants of concern.
Contact info
Suite 2, The Newnham Building, Chesterford Research Park, Little Chesterford, CB10 1XL, Cambridgeshire, United Kingdom
- +44 (0) 1223 785327
- info@oncologica.com
- oncologica.com
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We had an amazing experience
We had an amazing experience. Kits ordered online came next day. We dropped the sample next day 9am and the result was uploaded by 3pm. Would definitely recommend. Thanks oncologica
Test arrived quickly and result arrived…
Test arrived quickly and result arrived minutes after submitting it. All good.
An affordable easy solution for travel…
An affordable easy solution for travel C19 testing.
The service was quick and efficient…
The service was quick and efficient with the result arriving earlier than expected. My only problem was that I couldn't find the number that should have been included with the test. When I asked for help their response was swift.
Great customer service …
I had issues with courier but oncologica was not at fault. They were very quick to respond and help. Great customer service.
Not explain and not know how to save…
Not explain and not know how to save the fill in data
Service is very slow
Service is very slow. It took over a day to get PCR test done. I have also requested a report (which is needed for insurance purposes). I requested this 5 days ago and it is still not ready. I have tried ringing, but constantly get an engaged tone. Another number for customer service displayed on the website is a wrong number!! Terrible service.
Excellent service
Fit to fly pcr delivered quickly and…
Fit to fly pcr delivered quickly and good service throughout the week but beware… There is no customer support at all from Friday to Monday. They got the name wrong on the certificate and I had to send my child abroad with incorrect documentation . Their answerphone goes straight to voicemail. No online or email support at all. When I finally spoke to someone on Monday to complain they blamed me saying I inputted the wrong details which I definitely didn’t . No apology for their lack of support whatsoever. If you’re flying midweek then go for it but if not then beware
Excellent fast and friendly
Straight forward service
Straight forward service, with personnel ready to help. I made a mistake and they’ve been prompt to help and correct. I will definitely use their service again.
Test for school trip to Paris
We used this test kit for my 13 year old son to go on a school trip to Paris. I have been very impressed with the company. We were kept well informed about what to do and how to register and use the test. The test arrived quickly in the post.
When we submitted the result we had a result back in less than 2 hours. I would definitely use this company again.
Test was straight forward & results…
Test was straight forward & results available within an hour. Reasonable price.
It was very easy to use and…
It was very easy to use and instructions were clear and straightforward. I liked the fact that you can upload your result online with instant certificate received. Would definitely recommend. Used it for entry to France
Log-in took hours; our son nearly missed his trip to France
Oncologica emailed me my 12-yr-old son's username: G**N**HID. I registered the password, not one I'd forget. I went to log in: 'username & password combination not recognized'. I tried again and again. Then I reset the password. Still not recognized. The online chat wasn't available on a Sunday, and the phone went to voicemail. After many tries, during which time we had to contemplate my son not being able to go to France with his school because we couldn't provide a certificate, I had an idea. Maybe the username they provided isn't G**N**HID, maybe it's G**N**HlD - do you see what I did there? Yes, the second 'I' isn't an 'I', it's an 'l' (a lower-case L). Have Oncologica ever wondered why 'I' isn't included in number plates? Have they ever heard of beta- (or lambda) testing? The company is responsible for wasting a great deal of our time, causing us considerable anxiety, and really upsetting our young son.
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