Oncologica Reviews 

10,415
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Our test kits arrived a day late .........Royal Mail problem. This caused a problem as to when results would arrive over a Bank Holiday weekend. I spoke to Sarah Vincent at Oncologica who was very... See more

Rated 5 out of 5 stars

Amazing service. I posted the test on Monday via a priority box needing the results back by Wednesday latest due to having surgery on Thursday. It only got received on Wednesday morning at 10:15. I ha... See more

Rated 1 out of 5 stars

customer service are rude and all tests are returned late. a waste of money and would never return.

Rated 5 out of 5 stars

Fantastic service. Fully deserves 5 stars- from ordering and shipping to activating kits and getting swift results. Amazing team. Well done! I’ve ordered only from Oncologica in the last 2 years- PCR... See more

Company details

  1. Medical Laboratory

Written by the company

Oncologica is a world leading precision cancer medicine and Covid-19 testing and genomic sequencing laboratory. Oncologica provides personalized precision medicine testing and oncology genetic diagnostics to aid cancer patient therapy. We perform high throughput genomic Covid-19 PCR self-swab laboratory testing services in order to safeguard communities from variants of concern.


Contact info

3.8

Great

TrustScore 4 out of 5

10K reviews

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3.8

All reviews

(10,415)

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Rated 4 out of 5 stars

The service was quick and efficient…

The service was quick and efficient with the result arriving earlier than expected. My only problem was that I couldn't find the number that should have been included with the test. When I asked for help their response was swift.

July 18, 2022
Rated 1 out of 5 stars

Service is very slow

Service is very slow. It took over a day to get PCR test done. I have also requested a report (which is needed for insurance purposes). I requested this 5 days ago and it is still not ready. I have tried ringing, but constantly get an engaged tone. Another number for customer service displayed on the website is a wrong number!! Terrible service.

July 13, 2022
Rated 1 out of 5 stars

Fit to fly pcr delivered quickly and…

Fit to fly pcr delivered quickly and good service throughout the week but beware… There is no customer support at all from Friday to Monday. They got the name wrong on the certificate and I had to send my child abroad with incorrect documentation . Their answerphone goes straight to voicemail. No online or email support at all. When I finally spoke to someone on Monday to complain they blamed me saying I inputted the wrong details which I definitely didn’t . No apology for their lack of support whatsoever. If you’re flying midweek then go for it but if not then beware

July 12, 2022
Rated 5 out of 5 stars

Straight forward service

Straight forward service, with personnel ready to help. I made a mistake and they’ve been prompt to help and correct. I will definitely use their service again.

July 10, 2022
Rated 5 out of 5 stars

Test for school trip to Paris

We used this test kit for my 13 year old son to go on a school trip to Paris. I have been very impressed with the company. We were kept well informed about what to do and how to register and use the test. The test arrived quickly in the post.
When we submitted the result we had a result back in less than 2 hours. I would definitely use this company again.

July 9, 2022
Rated 5 out of 5 stars

It was very easy to use and…

It was very easy to use and instructions were clear and straightforward. I liked the fact that you can upload your result online with instant certificate received. Would definitely recommend. Used it for entry to France

July 8, 2022
Rated 1 out of 5 stars

Log-in took hours; our son nearly missed his trip to France

Oncologica emailed me my 12-yr-old son's username: G**N**HID. I registered the password, not one I'd forget. I went to log in: 'username & password combination not recognized'. I tried again and again. Then I reset the password. Still not recognized. The online chat wasn't available on a Sunday, and the phone went to voicemail. After many tries, during which time we had to contemplate my son not being able to go to France with his school because we couldn't provide a certificate, I had an idea. Maybe the username they provided isn't G**N**HID, maybe it's G**N**HlD - do you see what I did there? Yes, the second 'I' isn't an 'I', it's an 'l' (a lower-case L). Have Oncologica ever wondered why 'I' isn't included in number plates? Have they ever heard of beta- (or lambda) testing? The company is responsible for wasting a great deal of our time, causing us considerable anxiety, and really upsetting our young son.

July 7, 2022

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