Our test kits arrived a day late .........Royal Mail problem. This caused a problem as to when results would arrive over a Bank Holiday weekend. I spoke to Sarah Vincent at Oncologica who was very... See more
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Amazing service. I posted the test on Monday via a priority box needing the results back by Wednesday latest due to having surgery on Thursday. It only got received on Wednesday morning at 10:15. I ha... See more
customer service are rude and all tests are returned late. a waste of money and would never return.
Fantastic service. Fully deserves 5 stars- from ordering and shipping to activating kits and getting swift results. Amazing team. Well done! I’ve ordered only from Oncologica in the last 2 years- PCR... See more
Company details
Written by the company
Oncologica is a world leading precision cancer medicine and Covid-19 testing and genomic sequencing laboratory. Oncologica provides personalized precision medicine testing and oncology genetic diagnostics to aid cancer patient therapy. We perform high throughput genomic Covid-19 PCR self-swab laboratory testing services in order to safeguard communities from variants of concern.
Contact info
Suite 2, The Newnham Building, Chesterford Research Park, Little Chesterford, CB10 1XL, Cambridgeshire, United Kingdom
- +44 (0) 1223 785327
- info@oncologica.com
- oncologica.com
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Very impressed with the service
Very impressed with the service. I used the live chat and the email support option.
I was responded too quickly with the correct information given to me.
The testing process was very easy, and i would recommend them.
Disappointed by the service the timing…
Disappointed by the service the timing of results resulted in having to have another test. Also it was meant to be a 2 pack test but was not the results were produced to meet Royal mail postage which then resulted in the results being produced to soon to validate eu travel. Very dissapoint with the second customer care agent who refused to discuss the tests arrival being late. An the further not being able to meet the needs for the travel date provided before the sale. Soon as they had payment they claimed all kinds of excuses for not meeting the requirements even though I went over an over the required dates and time frame required. An the test was to soon. Awful service does not do as they claim. Therefore it cost me more than twice as much to then have rush tests done hours before travel from another facility.
Great service 👍🏻
Great easy to do
I cannot access my report!
Very efficient once you could fill in…
Very efficient once you could fill in the paperwork. Missed the passport number as neither myself or my husband who was watching me do it saw the documents part. Also the date of birth very bling winded when you are older.
Very efficient service
The whole process from the time I ordered the test until I got the result was so efficient I have no complaints at all.
Very helpful live chat assistance
Very helpful live chat assistance. Test despatched speedily and result returned within 24 hours of posting
Quick service thanks
Service not upto what expected
Service not upto what expected, after submitting the swab and result we needto wait long time for login and submit the details fir getting the proper Report to submit. Really disgusting and annoying when planning to travel
quick response on customer service and…
quick response on customer service and timely report!
Excellent service and professional
Excellent service and professional, courteous support.
Good value for money.
A fraud.
A fraud. I paid for 11 pages report - i have only received a summary of 4 pages.
About the quality - I know i have allergies - the report came negative.
I do not recommend it.
Dear Clients
Dear Clients
Today I had such a remarkable response For help that I wanted with my fit to fly Covid test . If it wasn’t for a ladie called Sarah my trip wouldn’t happen . Excellent Customer service I couldn’t fault , went the extra mile .
Thank you so muck
Success Resolution
I truly appreciated the kind and helpful manner of Sarah. The complications that arise from technologies can sometimes be overwhelming for a senior! Sarah was consistently patient and walked me through the process and along with Laura we will able to complete the task so my husband and I could board the ship.
The service was very fast and efficient…however beware
The service was very fast and efficient however the instructions in the video vs the ones in the box and in the app vary, which is super confusing at the time of taking the test. Also, took a while to find the Reference number required on the form as it was never mentioned in any of the instructions where to find it!
Everything was as stated
Everything was as stated, from order to dispatch to follow up advice.
Impressive service and reasonable price as now have to pay.
Thank you
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