Our test kits arrived a day late .........Royal Mail problem. This caused a problem as to when results would arrive over a Bank Holiday weekend. I spoke to Sarah Vincent at Oncologica who was very... See more
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Amazing service. I posted the test on Monday via a priority box needing the results back by Wednesday latest due to having surgery on Thursday. It only got received on Wednesday morning at 10:15. I ha... See more
customer service are rude and all tests are returned late. a waste of money and would never return.
Fantastic service. Fully deserves 5 stars- from ordering and shipping to activating kits and getting swift results. Amazing team. Well done! I’ve ordered only from Oncologica in the last 2 years- PCR... See more
Company details
Written by the company
Oncologica is a world leading precision cancer medicine and Covid-19 testing and genomic sequencing laboratory. Oncologica provides personalized precision medicine testing and oncology genetic diagnostics to aid cancer patient therapy. We perform high throughput genomic Covid-19 PCR self-swab laboratory testing services in order to safeguard communities from variants of concern.
Contact info
Suite 2, The Newnham Building, Chesterford Research Park, Little Chesterford, CB10 1XL, Cambridgeshire, United Kingdom
- +44 (0) 1223 785327
- info@oncologica.com
- oncologica.com
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Very nice convinient
Very nice convinient, and easy to use, instructions are so clear anyone can understand, thanks it was a very smooth experience.
Locked certificates are a total failure
Did not get a report with my results…
Did not get a report with my results which meant I couldn't travel over the weekend. Offices are closed on the weekend so couldn't get any support. £43 completely wasted
efficient service
I ordered a PCR test on line and it…
I ordered a PCR test on line and it arrived the very next day. We mailed it back on Saturday and I received, alas a positive result on Tuesday by e.mail.
Apart from my lack of tech knowledge making it longer for me to work out how to activate the test, everything about this service has been brilliant.
Excellent service and so quick
Excellent service and so quick! Had little problem after ordering kits which was sorted out so efficiently by Amber
simple and easy test excellent service
Amazing service!
Amazing service. I posted the test on Monday via a priority box needing the results back by Wednesday latest due to having surgery on Thursday. It only got received on Wednesday morning at 10:15. I had called before hand to explain the situation so they said they would fast track for me and I got the results back at 15:15. Would definitely recommend. Thank you for helping me out.
Arrived on time
Arrived on time, quick results.
Issue with the password login in (there was a bug on the website) made it a 4 star instead of 5
If I could give you 0 I would
If I could give you 0 I would. I made it clear I needed my result as soon as possible because I was flying out 24 hours later. I got nothing, when my son finally got someone to answer the phone he was told results were inconclusive. WHY couldn’t someone contact me? I had to take another test at Heathrow and nearly missed my flight. So my 40L COVID test cost me 100. Bad customer service.
DO NOT use this them for fit-to-fly tests
DO NOT use this company for rapid PCR tests. They failed to have results ready within 24 hours for a trip to the US and caused completely unneeded stress. We had to book another test at the airport just to receive results in time. I will never recommend this company to anyone for COVID fit-to-fly tests.
Very helpful staff who picked up the…
Very helpful staff who picked up the phone immediately and were really friendly. Test result came through quickly. Thanks!
Poor, can't get hold of anyone, no response to email of 4 days ago.
Ordered off A1Global who I’ve used previously and kits turn up from Oncologica Uk (no idea what’s the tie up is). Disappointed with service as instructions are poor. If you think you’ve made a mistake there’s no way to get hold of them to check as there’s no telephone number, nobody on live chat and they haven’t responded to an email I sent them 4 days ago although I said a prompt reply would be appreciated. I’ve given up on them and have arranged test locally tomorrow morning as you can’t take the chance you’ve made a mistake if you are going abroad. I’ll put this down to bad luck but won’t use this company again, I suggest that you don’t either.
Excellent customer service
Excellent customer service, quick and easy process. Would highly recommend.
Very quick.and efficient .Could have…
Very quick.and efficient .Could have given clearer instructions on the document numbers required in registration area
Fast and reliable
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