Oncologica Reviews 

10,415
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Our test kits arrived a day late .........Royal Mail problem. This caused a problem as to when results would arrive over a Bank Holiday weekend. I spoke to Sarah Vincent at Oncologica who was very... See more

Rated 5 out of 5 stars

Amazing service. I posted the test on Monday via a priority box needing the results back by Wednesday latest due to having surgery on Thursday. It only got received on Wednesday morning at 10:15. I ha... See more

Rated 1 out of 5 stars

customer service are rude and all tests are returned late. a waste of money and would never return.

Rated 5 out of 5 stars

Fantastic service. Fully deserves 5 stars- from ordering and shipping to activating kits and getting swift results. Amazing team. Well done! I’ve ordered only from Oncologica in the last 2 years- PCR... See more

Company details

  1. Medical Laboratory

Written by the company

Oncologica is a world leading precision cancer medicine and Covid-19 testing and genomic sequencing laboratory. Oncologica provides personalized precision medicine testing and oncology genetic diagnostics to aid cancer patient therapy. We perform high throughput genomic Covid-19 PCR self-swab laboratory testing services in order to safeguard communities from variants of concern.


Contact info

3.8

Great

TrustScore 4 out of 5

10K reviews

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3.8

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(10,415)

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Rated 5 out of 5 stars

I ordered a PCR test on line and it…

I ordered a PCR test on line and it arrived the very next day. We mailed it back on Saturday and I received, alas a positive result on Tuesday by e.mail.
Apart from my lack of tech knowledge making it longer for me to work out how to activate the test, everything about this service has been brilliant.

June 14, 2022
Rated 5 out of 5 stars

Amazing service!

Amazing service. I posted the test on Monday via a priority box needing the results back by Wednesday latest due to having surgery on Thursday. It only got received on Wednesday morning at 10:15. I had called before hand to explain the situation so they said they would fast track for me and I got the results back at 15:15. Would definitely recommend. Thank you for helping me out.

June 8, 2022
Rated 4 out of 5 stars

Arrived on time

Arrived on time, quick results.
Issue with the password login in (there was a bug on the website) made it a 4 star instead of 5

June 8, 2022
Rated 1 out of 5 stars

If I could give you 0 I would

If I could give you 0 I would. I made it clear I needed my result as soon as possible because I was flying out 24 hours later. I got nothing, when my son finally got someone to answer the phone he was told results were inconclusive. WHY couldn’t someone contact me? I had to take another test at Heathrow and nearly missed my flight. So my 40L COVID test cost me 100. Bad customer service.

June 4, 2022
Rated 1 out of 5 stars

DO NOT use this them for fit-to-fly tests

DO NOT use this company for rapid PCR tests. They failed to have results ready within 24 hours for a trip to the US and caused completely unneeded stress. We had to book another test at the airport just to receive results in time. I will never recommend this company to anyone for COVID fit-to-fly tests.

June 3, 2022
Unprompted review
Rated 1 out of 5 stars

Poor, can't get hold of anyone, no response to email of 4 days ago.

Ordered off A1Global who I’ve used previously and kits turn up from Oncologica Uk (no idea what’s the tie up is). Disappointed with service as instructions are poor. If you think you’ve made a mistake there’s no way to get hold of them to check as there’s no telephone number, nobody on live chat and they haven’t responded to an email I sent them 4 days ago although I said a prompt reply would be appreciated. I’ve given up on them and have arranged test locally tomorrow morning as you can’t take the chance you’ve made a mistake if you are going abroad. I’ll put this down to bad luck but won’t use this company again, I suggest that you don’t either.

May 31, 2022
Unprompted review

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