Catapult One Reviews 928

I had a problem with the Catapult ONE app, because the apple healthkit synchronization. After several emails, the problem was solved and i'm really happy with the support team.

Amazing support even at the weekend. Helped me a lot. 💪👍

Very quick response, issue was resolved in a timely manner with no fuss.

The Catapult customer service team are very quick to respond, fixed the problem, and followed up on any further issues. Thank you.

As always my experience with the support of our Catapult One/PLAYR pod & app has been excellent.
This time, it was the 2nd syncing problem that's happened, most likely due to my son not taking out the pod from the vest cleanly (i.e. taking it out slowly, with perhaps turning it off & on) on Tuesday this week.
Sent an email to Catapult One/PLAYR support in the early morning, and got a reply straight away.
I sent the details they asked, and by late evening, they asked me to try syncing again, and it worked.

Great service with quick responses, sometimes their system is not working properly but still great service with fast replies and excellent people, even refunded me very quickly!

I bought a membership for my son, it didn’t arrive on time and when it did it wouldn’t charge! My son contacted support and they were helpful, sent another out but again this won’t charge.
They won’t phone, there is no contact number, my son could be doing something very small wrong but without actually speaking to someone, how does he know.
So a great gift is becoming a problem.
Such a disappointment, and yes I agree the support team are polite, try and help but it’s all by e mail and very long winded…

Was having problems downloading sessions from pod. Having emailed the support team, I was guided through how to resolve the problem. Great service. Many thanks

They respond quickly and are very understandable.

Prompt help, and forever giving out options to make the best of a bad situation.

quick reply to queries, very caring and helpful

Support were quick to respond and very helpful

Very good support. Ready to help and find solutions.

One of the worst support what we have had ever. We bought a pod catapult one from a Spanish company futbol emotion on 16 th of August . After two weeks went wrong not detected by the App . We reclaimed with the seller who traspased his responsibility to the manufacturer . We wrote them as well to the Catapult One and after a long time they told that emitting a replacement ticket . We never saw this ticket just one of their support assistant told when he communicated with us the replacement ticket , it is ( the e mail) what is the replacement ticket . Never saw same like this . Then we asked when we can change the product told us than they have so much reclaims what provoke late in the process. More than 3 weeks we struggle with the Spanish futbol emotion and with Catapult One to solve this very simple issue . Without success. I don't understand how can allow a company to have so bad customer service like this . We bought a gift to our child to improve his training for 200€ went wrong after 2 weeks and since 4 weeks there is no solutions just cheating and lying . Avoid the contact with those guys

My sessions had split and the team were able to help merge them and save my data. They kept me updated the whole time throughout the process as it took time, and it made me feel better knowing they were doing everything they could and fixed it in the end. One of the best customer service teams I have ever dealt with.

Immediate response from the department of charge. Constant communication and amazing feedback.

We had a problem with pod after 2 years of using it. Finally the company sent the replacement and everything is working. Thanks a lot for your patience and professional assistance.

So excellent!!!
Its very comfortable.
Love it!