Very good produkt! My son loves it - and a few of the players on my team are also very satisfied with it after i recomended it to them! It helps a lot with getting faster and very cool with the tracki... See more
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We've had the odd little glitch with the pod and software but what matters is sorting them out, and being honest this has been excellent. The support has been great, dipped in and adjusted data, nice... See more
I recently bought a new version Catapult One. I gave a two star review on Trust Pilot after trying it for two weeks. The device was not recording the sessions (despite it being connected to the satel... See more
I bought a membership for my son, it didn’t arrive on time and when it did it wouldn’t charge! My son contacted support and they were helpful, sent another out but again this won’t charge. They won... See more
Company replied
Pairing problem fixed!
Had problems pairing the pod to the phone after several months of rest. Got fast and simple answers. Very happy with everything.
June 25, 2021
Unprompted review
I'm happy
I'm happy, fast shipping and a good product, now I know how fast I run, how much I run, how many spurts I make, and so on.
June 25, 2021
Fast and friendly help when needed
Fast and friendly help when needed. Have had an issue with the POD sync'ing so emailed the team at PLAYR. Within hours, we are conversing via email and the issue resolved!
June 23, 2021
Unprompted review
Amazing Service
I had an issue with the app, in which produced an error code. I copied this and emailed the PLAYR team. I received an email within 10 minutes informing me of the known issue which they’re working on.
They then continued to keep me informed by email until it was resolved. Absolutely fantastic service and brilliant App!
Thank you!
June 21, 2021
Unprompted review
Syncing issues - resolved quickly
I had some syncing issues with the Playr app and my tracking pod after one of my sessions. In a matter of hours my problems had been fully resolved by their support team. Only have positive things to say about them.
June 19, 2021
Unprompted review
I emailed about a potential issue with…
I emailed about a potential issue with my tracker. I didn’t expect to hear back so quickly but Killian replied that same day with a solution. He was friendly and helped me out with the problem!
June 17, 2021
Unprompted review
I messaged them about an issue that the…
I messaged them about an issue that the pod wasn't working. They replied 3 days later and now the issue has been resolved!
June 16, 2021
Unprompted review
Customer service and support 10/10!
Through a minor recent technical difficulty, customer support were on hand to help me resolve the issue really quickly and helpfully too. Problems don’t usually occur with the device however. This is the first I’ve had in monthsss of using it!
June 16, 2021
Unprompted review
I wish I could compare my stats to…
I wish I could compare my stats to other player across the world (the PLAYR community I meant). Overall great product 👌🏾
June 14, 2021
Not happy at all
Not happy at all, my pod came to me faulty. I messaged the support help to try and get a replacement sent out and it’s now been a week since I first contacted them and the product has still not been shipped. In this moment in time I don’t recommend
June 12, 2021
Reply from Catapult One
Hi Kieran,
Thanks for getting in touch and really sorry to hear you've had a disappointing experience so far. I've spoken with our support team and can see your ticket is being handled currently. If you have any further issues, please don't hesitate to reach out and a member of the team will be happy to help.
Mike
Had an app issue
Had an app issue, emailed support and issue was sorted within a couple of hours
June 11, 2021
Unprompted review
Fast & reliable any problems are…
Fast & reliable any problems are always fast resolved.
Thank you 😁
June 11, 2021
Unprompted review
Incredible customer support.
After receiving my Playr unit, I found that I was unable to download the app despite meeting the system requirements. I contact the Playr customer support team and they had the issue sorted within about 36 hours despite timezone differences. They kept me in the loop the whole time. Very impressed with their customer support!
June 11, 2021
Unprompted review
This product was great until about a…
This product was great until about a year ago and now I am forever onto the support team. If it's not the pod not syncing or recording properly it's the app. I have lost match data and spent hours and hours syncing, failed, syncing again. Absolutely sick to death of the amount of hours of my life I am wasting on this product. Might have to stop using it. Can't believe I'm the only one with issues!!!
June 10, 2021
Unprompted review
Highly recommended
June 8, 2021
Great follow up service and customer care
Great product, great follow up service, prompt, reliable and genuine customer care. Thank you.
June 6, 2021
Unprompted review
Highly efficient customer support
Highly efficient customer support, prompt replies and reaction with strong efforts to resolve the issues. Perfect!
June 1, 2021
Unprompted review
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