Very good produkt! My son loves it - and a few of the players on my team are also very satisfied with it after i recomended it to them! It helps a lot with getting faster and very cool with the tracki... See more
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See what reviewers are saying
We've had the odd little glitch with the pod and software but what matters is sorting them out, and being honest this has been excellent. The support has been great, dipped in and adjusted data, nice... See more
I recently bought a new version Catapult One. I gave a two star review on Trust Pilot after trying it for two weeks. The device was not recording the sessions (despite it being connected to the satel... See more
I bought a membership for my son, it didn’t arrive on time and when it did it wouldn’t charge! My son contacted support and they were helpful, sent another out but again this won’t charge. They won... See more
Company replied
Pod stopped syncing with the App
Pod stopped syncing with the App, a technical issue resolve fairly quickly
September 14, 2021
Unprompted review
Very quick to respond,and offer advice…
Very quick to respond,and offer advice with how to solve my problem,cannot fault at all
September 7, 2021
Unprompted review
Bait and Switch - updated with increased rating
Updated Review - Moving from 1 star to 4 stars assuming the device works. It appears that PLAYR have solved the issue. My son is going to use the device this week to see how it goes. Their customer service was responsive over email.
Old Review - Purchased PLAYR with “Smartcoach” for $200 directly from PLAYR US. I ordered it on May 8 and it was delivered on August 9, 2021. There was no monthly fee for PLAYR. Now in the span of a couple of months they have changed to a monthly fee to use the product. The price dropped to $34. Feels like a Bait and Switch.
September 5, 2021
Unprompted review
Reply from Catapult One
Hi there,
Thanks for the review, and apologies for any confusion that has been caused here.
If you purchased PLAYR before we launched Catapult One, there is no monthly fee required as you already have full access to the Catapult One app. Just pair your pod and get playing!
If you're having any issues at all, please contact our support team at onesupport@catapultsports.com and we'll be more than happy to help.
Thanks,
Mike
Fantastic Support Team
Fantastic support team willing to support all customers and have very fast response times. Highly recommended.
September 1, 2021
Unprompted review
The customer service team was very…
The customer service team was very responsive in getting the Playr pod working correctly. They even checked in after a week's time to make sure that everything was going correctly and to make sure we didn't have any other issues.
August 31, 2021
Unprompted review
Great and Fast service!
Great and Fast service!
I had a simple question that I couldn't find online so I sent them an email. I was thinking I wasn't going to get an answer for a couple of days, but I got an email back within 30 minutes!
Alex Wallace was the representative that helped me and he did a great job!
Ya'll are awesome!
God Bless!
August 21, 2021
Unprompted review
Have been using the pod for a while now…
Have been using the pod for a while now and its been fantastic, suddenly came up against a few issues, but got very quick responses from customer support and although there was no fix they sent me a new pod out as a replacement
August 18, 2021
Unprompted review
we have received super help and a…
we have received super help and a really good service from the employees
I would definitely recommend them to anyone
August 18, 2021
Unprompted review
Pretty well so far
Pretty well so far. I like the system and feedback so far. Thats as far as i can review this :);
Btw. The customer service was very helpful :)
August 15, 2021
Reply from Catapult One
Hi Gareth,
Thanks for getting in touch and we're really sorry about your experience - we're currently investigating this as a priority with our warehouse and we'll be sure to update you as soon as we have additional information.
Please accept my apologies for the inconvenience, and our support team will be in touch with you very soon.
Thanks,
Mike
Great help and support to get me up and…
Great help and support to get me up and running
August 2, 2021
Unprompted review
Very good Service
I had a Problem with the connection but than i wrote the Service a Email and they helped me. Now it works very good.
Very good connection to the serive and they were very friendly
July 31, 2021
Unprompted review
Excellent item and fantastic customer…
Excellent item and fantastic customer service
July 27, 2021
Unprompted review
It is good but i need more statistics
July 11, 2021
Great product recommend this
July 10, 2021
Great customer support
I received excellent customer support when trying to resolve issues recording sessions on my apple watch. All responses were received swiftly, with easy to follow guidance on how to resolve the problem.
July 6, 2021
Unprompted review
Great customer service
Great customer service! Replied quickly and solved my problem.
June 25, 2021
Unprompted review
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