Catapult One Reviews 928

Really good service, they helped me a lot:-)

Amazing customer service when I had a technical issue (which was actually my fault). Very pleased with the product

I am a technologically challenged Boomer and the good people at PLAYR Catapult ALWAYS are patient with me and get me up and working no matter how many times I don't do the proper thing. Bless them!

Son's Pod has been temperamental when recording sessions. A quick email to product support and the issue has been dealt with promptly and efficiently. Excellent customer service from Killian and the team. Thank you

Quick response with relevant information helped solve the charging problem we had.

Perfect customer service. Fast response and a very good follow up.

First class support received from Killian at Catapult in relation to technical
Advice. Attention to detail and speed of communication (email replies) was exceptional.

Excellent product which my son loves

Helping me after using it once and it just allows you to open up new doors. It helped me realize my potential after playing one game. Only thing I’d want to add is that I wish it could be used on a laptop. That would be unreal

I was having a issue with my pod not picking up training sessions, this was an issue as pre season had come back. Killian in customer service was brilliant went through everything with me over email and got the issue resolved. I'm delighted with the service.

They help a lot and are very patient, they are great people.

We've had the odd little glitch with the pod and software but what matters is sorting them out, and being honest this has been excellent. The support has been great, dipped in and adjusted data, nice personal touch that's all that matters. Can't fault catapult so far it's been a good experience I've no issues recommending.

Absolutely a naaaaaaaaughtyyyy piece of equipment!! Highly recommend

Bought 2 units for my sons. One developed a problem where it would not charge and I contacted support. They replied very quickly and helped me through. They care about the customer.

Love the data it provides about my performance. Wish there was a desktop version where you can analyse specific times during the game.

I had an issue with downloading sessions and support received was first class until the problem was resolved. A big thing for me was the last sentence in every email, let us know how you get on. It might not mean much to some but it did to me. Thanks for your help guys

I have contact this company number times about my delivery and all I’ve been told is tomorrow it will be delivered. I was then sent a email at 12:45 on the 6/4/21 saying my order was delivered at 1:42 on the 6/4/21. Not happy

The guy that deal with my problem killian McCarthy did a very good job of helping me out I want to thank him for his amazing work god will bless him

Excellent service responding and resolving early teething problem.

I love the product and the app. I was struggling with some of the app's functionality so I reached out to the Catapult team and they got back to me within 24 hours with helpful info.

I got a tracker a few years ago at a tournament (where they let my daughter try it out before buying) and now use it for my son after passing it down. It is a great way to monitor their progress and improvement in fitness and in the match. As a parent/coach I can see if he has pushed too hard, or not hard enough and compare where he thought he was during matches, and where he actually was. This is a huge advantage where drones and video cam is not allowed or practical (& they don’t record speed data either).
Sharing the data with the coach after the 1st match of the weekend tournament helped him tailor instructions for my son for their later day match, too.
Beyond the device and its use, the tech support was outstanding. I needed assistance resetting the pod and the staff was exceptionally responsive and helped troubleshoot what happened and worked through steps to get it working again. They even followed up afterwards to check that it was working as it should.
From the purchase until today, I have had great experiences with the PLAYR brand.