Place order November 3, Here we are December 15,2025 NOTHING! I oder from you guys twice before NO PROBLEM. What's going on. I call no one answer/ no tracking number/ no email.
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Placed order 11/11/2025. Have never received merchandise. They won't answer emails and phone calls are never returned. Finally had to contact my financial institution to get mt money back.
do not order from this website, very sketchy. they don’t respond to emails and forwards all calls to voicemail. order randomly cancelled and money has not been refunded, placed a second order and the... See more
Receive my merch in an efficient & timely manner. This particular item I couldn’t find at any beauty supply store here in west palm beach. I wanted it so bad I just ordered it . The unicorn braiding h... See more
Company details
Written by the company
A Florida based, family-owned, and run Online Beauty Supply portal since 2017. We work with selected and best quality Wigs, Hair Extension, Braiding Hair Brands with focus on providing best customer service in the business.
Contact info
Miami, Florida, 33168, Miami , United States
- 786 822 5345
- hello@onebeautyworld.com
- onebeautyworld.com
2.3
Poor
334 reviews
Hasn’t replied to negative reviews
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Shipping and processing takes toooo…
Shipping and processing takes toooo long! I’m dissatisfied and I could have ordered somewhere else but I won’t ever order from them again.
August 10, 2022
Reply from Onebeautyworld.com
Hello Nicole, your order was processed and shipped on time. The order was placed on a Sunday and Shipped on Tuesday. While we understand your frustration, once we ship the order out, its beyond our control to expedite the delivery. We always recommend our customers to place order well in advance if they have any events or hair appointments. Thank you for your business and please come back soon.
I loved my wig very good quality,And…
I loved my wig very good quality,And the customer service is excellent.
August 3, 2022
Reply from Onebeautyworld.com
Hello Kenya! thank you for your business and taking the time to write such a wonderful review. We are glad to have you as a cusomter. Thank you <3
Love it! Very fast shipping
I got my hair in a matter of 4 days after my purchase, the hair, as expected, is gorgeous, the same as seen in the picture
July 10, 2022
Reply from Onebeautyworld.com
Hi Saffron, its always a pleasure to read a happy review. We are equally happy that you enjoyed shopping with us. Please dont be a stranger :-)
Horrible service
Horrible service. I’ve never got my product and I’ve never got my money back. I’m still trying to see if their going to send me my money or the product. It been over 3 weeks and I should have received it in 2 to 3 days. I paid extra for fast delivery. But nothing. Like I said horrible service.
July 6, 2022
Reply from Onebeautyworld.com
Hi Debra, it was a pleasure speaking to you this evening. Your satisfaction means everything to us. Please feel free to reach us at anytime for any questions. Thank you for your conitnous patronage! ❤️
I received my order within a normal…
I received my order within a normal amount of time. I will use this company and refer to my friends.
July 4, 2022
Reply from Onebeautyworld.com
Hello Michelle, we are proud to say that majority of our business is from word of mouth. We are a family business and your satisfaction and wonderful experience is our top priotity. Thank you for a beautiful review and your recommendation. Please come back soon :)
I'm only giving it three stars because…
I'm only giving it three stars because when I ordered my product it said in stock but then I received an email from the company stating how they're a small company and to bear with them as they're trying their best and that they were having shipping issues this and that and that my order will be delayed. When I inquired about this I was then told that the product was out of stock. And they were waiting on a shipment but they were not able to tell me when they might get that shipment. It has been 15 days since I placed the order and I just received my products. They are the proper products and I am extremely grateful the company was able to provide them to me. But if I had known there was going to be such a delay I would have ordered them elsewhere because I needed them right away.
July 2, 2022
Reply from Onebeautyworld.com
Hi Jonni, thank you for your feedback and giving us the opportunity as your online purchase. We are so sorry that it took longer, making your experience not as wonderful as we strive. Please know your experience and satisfaction means everything to us. Please come back soon and we will go above and beyond to get our 2 stars.
Good online service and product
July 2, 2022
Reply from Onebeautyworld.com
Hi Alida, we are so happy that your experience was so amazing. Please visit us again soon. Thank you for your kind review.
No customer service
Order did not arrive on date expected. I tried to cancel my order, company claimed product was already mailed. While waiting for the product to arrive, I asked for return instructions so I could return the item right away. I have emailed & called, no response. My only option now is to dispute this charge with the CC company. Hope this helps anyone with a return or trying to reach customer service. I will never order from this company again and do not recommend them.
June 22, 2022
I placed an order for 2 day shipping…
I placed an order for 2 day shipping have yet to receive my order or shipping information. IfbI don't here anything back today I will dispute my order with the bank. I order wigs all the time with other companies and never have issues. I guess it's back to wig types I go. And I do YouTube reviews this will not be a good review 😒
June 18, 2022
Unprompted review
True to their word
I finally found a place to buy my wigs from now on, not only was it packaged beautifully it was exactly the same wig that I saw online. I just want to thank you guys so much
June 16, 2022
Reply from Onebeautyworld.com
Hi Diana, thank you so much for your wonderful review. Your words are music to our ears as nothing makes us more happier than a satisfied customer. Please visit again soon :)
I was satisfied with my order because I couldn't find it anymore at my beauty supplier I will be placing another order
The process was too slow It took over two weeks to receive my order
June 15, 2022
Reply from Onebeautyworld.com
Hi Carolyn,
Thank you for your review. We are sorry that it took us longer to fulfill your order. We are doing our best to ensure every order is processed and shipped in time. However, sometimes its out of our control, we are brining new processes to cut such delays. Please visit us soon and we will give our best to make sure you have a 5 Star experience.
Reply from Onebeautyworld.com
Hi Sharlana, thank you for taking the time to write such an amazing feedback. Please dont be a stranger :)
Top notch service!
5 star quality service and very prompt delivery. There was a slight misunderstanding at the start but Daniel was an absolute star and resolved the issue. I will be back for more items.
June 11, 2022
Reply from Onebeautyworld.com
Dear Onikepo, sorry for the misunderstanding. Your order has been processed and will be shipped by the end of the day today. Thank you for your understanding and continous patronage.
I am truly satisfied
I am truly satisfied, this was my first time ordering with One beauty, and I will order again.....
June 10, 2022
Reply from Onebeautyworld.com
Dear Martha, your words mean alot to everyone of us here. Thank you for taking the time for such a wonderful feedback.
Very fast & efficient Service.
June 8, 2022
Reply from Onebeautyworld.com
Dear Nikeya, thank you for your review. Please dont be a stranger :)
BEST CUSTOMER SERVICE
Absolutely the best customer service. Answered in a timely manner, and shipped very fast. Made sure I was happy 😊 definitely shopping again
June 7, 2022
Reply from Onebeautyworld.com
Dear Alyssa, our customers are the center of our universe. We are equally happy you had a wonderful experience. Looking forward to sending more packages your way.
Reply from Onebeautyworld.com
Dear Melony, thank you thank you thank you. We have some very exciting brands joining our list soon. Your business is much appreciated.
Not that great.
- Ordering process was straightforward. No issues
- Shipping seems to be a little bit of a hassle. I paid for two-day shipping on June 2nd and received it on June 6th. Thankfully I read reviews after I purchased, so I made sure to contact them when I did not receive my shipping information the next day.
-Custom service is not that great. I had to call multiple times and leave a message before I could speak with someone. The representative was friendly, although she seemed a little confused when I asked her for shipping information. She stated it was processed but could not give me details when I asked.
- The product is not what I expected. a 3x package is 36 twists and seems to be about the same amount as a single pack you'd get at your local hair store. You need to buy four 3x packages to complete your hairstyle for this style.
June 7, 2022
Reply from Onebeautyworld.com
Dear Dominique, thank you for taking the time to write the review. We are sorry the product was not in the quantity you expected, as you know we are a marketplace and carry many brands items and offer them to our customers that are made and packaged by their respective brands. Please visit us soon :)
Ghana twist
Placing the order was easy.
The product came a in a timely manner.
Over all no complaints will order again.
June 7, 2022
Reply from Onebeautyworld.com
Dear Danyale, thank you for such a wonderful review and lifiting our spirits! please dont be a stranger. ❤️
I received my order very quickly even…
I received my order very quickly even though I was told it maybe a slight delay. I will definitely order from your company again.
May 15, 2022
Reply from Onebeautyworld.com
Dear Sharon, your happiness is all we work for. We are all prepared to make your experience better every day. Thank you for a great review!
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