One Call Commercial Reviews 

111
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Richard at One Call was extremely efficient and prompt in finding us a competitive policy for our fleet. Professional and responsive at all times. Would highly recommend.

Rated 5 out of 5 stars

Our policy is a very complicated specialist one indeed [ Nottinghamshire Blood Bikes ] We can't thank Richard Cowan enough for his knowledge in this area.Not only did Richard put the time and effort i... See more

Rated 5 out of 5 stars

We have been using One Call Insurance for past 6 years and have been extremely pleased with the service provided. Our main point of contact is Charles Clowe who has been exceptional with he’s knowledg... See more

Rated 5 out of 5 stars

I had gone online to get a quote for my buildings and contents insurance , not a standard quote . I was contacted by Leighton Roberts whose manner was reassuring and quickly got to work .He listened w... See more

Company details

  1. Insurance Broker

Written by the company

One Call Commercial is an independent insurance broker offering a wealth of experience to the business community. As part of the One Call Group which was established in 1995 and currently writing in excess of £250m gross written premium, we have the buying power and the insurance markets to place any business policy, from a local high street shop through to a large complex multi-million-pound turnover business with numerous locations. Our highly experienced team of dedicated brokers pride themselves on their knowledge and service levels, which is reflected in our client retention of 93%. With offices in both Doncaster and Derby, not only do we support the local community, but we also operate nationally. We are a Commercial Insurance Broker who offer a personal service and understand no two business are the same - we tailor the cover to meet your needs, meaning you only pay for the cover you need. We also won 'Best Commercial Insurance Broker 2022' at the Insurance Choice Awards in November 2022. If you would like a review of your insurance program, then call one of our dedicated team on 01302 554019 - we look forward to hearing from you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

111 reviews

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4.7

All reviews

(111)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent efficient service

Richard at One Call was extremely efficient and prompt in finding us a competitive policy for our fleet. Professional and responsive at all times. Would highly recommend.

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful, deceitful, awful

Just useless. Incomplete information. Long waiting times on the portal and call centre. Three times was assured someone would call me back, no one ever did. Constantly dragging out the most basic matters. The only half competent people I dealt with was the complaints department, and I stress HALF competent. Utterly awful and useless.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Our policy was dealt with by Leighton…

Our policy was dealt with by Leighton Roberts, he was so helpful and has made the whole experience less mind blowing. We had to have a specialist insurance with lots of things to take into account and he has sorted it all out for us very quickly and very professional.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Leighton Roberts

Thank you Leighton Roberts for sorting out our insurance on our Nissan Navarra, After being quoted around 14000 pound elsewhere we felt we had no hope so we contacted Leighton and he got us a super competitive quote, his service was amazing had it all done within the hour for us and the documents emailed straight over so we were able to drive our new vehicle immediately, could not be more thankful you really are an asset to one call!

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

I have been a client of One Call for many years and have always experienced a first class service. This year was no different. Leighton Robert’s was fantastic with the renewal for our business premises insurance
Will definitely recommend

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Leighton Roberts ⭐⭐⭐⭐⭐

I dealt with Leighton Roberts for insurance and liability insurance and he was absolutely 1st class....if there was a 10* rating he would get that. He went all out to sort things for me, making it a stress free process, and communication was first class too. Nothing was too much trouble. Thank you Leighton, you're a ⭐⭐⭐⭐⭐.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

All good

All good, Leighton Roberts kept up One Calls usual good service

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Leighton Roberts

Leighton Roberts, went over and above both in terms of level of service and price.

Very rare these days to work with Professionals who get things completed as there presented.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Leighton Roberts…

Leighton Roberts has not only provided my contents insurance but also my public liability for my business. Such an easy hassle free process, and he went through everything step by step and my policies were issued same day - highly recommend and Leighton is certainly a credit to One Call, thank you

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I have used One-Call for a number of years now. I needed to make a small amendment to my policy and Leighton Roberts handled it really efficiently for me.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

I was looking to reduce my fleet…

I was looking to reduce my fleet insurance costs.
I got one call to quote for the new policy and Richard was helpful, knowledgeable and most of all was not pushing me to use them he just gave his advice and opinion and told me to call him if I decided to proceed.[A breath of fresh air, no pushy salesperson]

February 17, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t use these losers

Don’t use these losers. Hopeless with communication and up the price after competition.

January 17, 2025
Unprompted review
One Call Commercial logo

Reply from One Call Commercial

Ms Whitford,

Thank you for taking the time to leave a review. I have tried to find you on our system; however I cannot locate your details – it is my belief that you have not been a customer of One Call Commercial. Please can you email me your contact details so I can investigate this further, danb@onecall-commercial.co.uk

Kind Regards

Dan Barnfather
Head of One Call Commercial

Rated 5 out of 5 stars

Insurance renewal

Leighton Roberts has dealt with my public liability insurance renewal it was a exceptional experience from start to finish and he's also a polite gentleman

January 17, 2025
Unprompted review

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