One Call Commercial Reviews 

111
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Richard at One Call was extremely efficient and prompt in finding us a competitive policy for our fleet. Professional and responsive at all times. Would highly recommend.

Rated 5 out of 5 stars

Our policy is a very complicated specialist one indeed [ Nottinghamshire Blood Bikes ] We can't thank Richard Cowan enough for his knowledge in this area.Not only did Richard put the time and effort i... See more

Rated 5 out of 5 stars

We have been using One Call Insurance for past 6 years and have been extremely pleased with the service provided. Our main point of contact is Charles Clowe who has been exceptional with he’s knowledg... See more

Rated 5 out of 5 stars

I had gone online to get a quote for my buildings and contents insurance , not a standard quote . I was contacted by Leighton Roberts whose manner was reassuring and quickly got to work .He listened w... See more

Company details

  1. Insurance Broker

Written by the company

One Call Commercial is an independent insurance broker offering a wealth of experience to the business community. As part of the One Call Group which was established in 1995 and currently writing in excess of £250m gross written premium, we have the buying power and the insurance markets to place any business policy, from a local high street shop through to a large complex multi-million-pound turnover business with numerous locations. Our highly experienced team of dedicated brokers pride themselves on their knowledge and service levels, which is reflected in our client retention of 93%. With offices in both Doncaster and Derby, not only do we support the local community, but we also operate nationally. We are a Commercial Insurance Broker who offer a personal service and understand no two business are the same - we tailor the cover to meet your needs, meaning you only pay for the cover you need. We also won 'Best Commercial Insurance Broker 2022' at the Insurance Choice Awards in November 2022. If you would like a review of your insurance program, then call one of our dedicated team on 01302 554019 - we look forward to hearing from you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(111)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ewan scotting was helpful

Ewan scotting was helpful. Polite and did what he said he would try to do I would not hesitate to deal with him again and will recommend him in any relevant conversations for commercial insurance matters.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Everything was well explained and dealt with very well. Highly recommended to use and Leighton Roberts who dealt with the policy was exceptional.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Andrew Gillyean

For the last few years my broker has been Andrew Gillyean. He is a true professional and I trust him 100% to find me the best deal. I hope he stays at One Call Commercial because it's hard to find people to work with these day.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

The Ones Going That Extra Mile

Great experience using One Call Commercial to our fleet insurance. Every year we are struggling with the whole process but this time was different because of Richard Cowan. He was super helpful, completely transparent and supportive with unbeatable pricing. Highly recommended this team of experts!

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

One call------ exactly that!! :-)

My previous broker left me high and dry, complete silence and cost me nearly £5k in lost revenue due to uninsured vehicles being unusable. Called one call, spoke to Trey and quite literally 1 call later, im insured and my fleet are back on the road! Might add that when my previous broker found out, they informed me my premium had doubled with them..... Trey...... same price plus an admin fee! Cannot recommend them enough and have no plans to change broker if this is the service level they work to provide!!! Trey = Legend!

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

I had gone online to get a quote for my…

I had gone online to get a quote for my buildings and contents insurance , not a standard quote . I was contacted by Leighton Roberts whose manner was reassuring and quickly got to work .He listened which made sure he got the details exactly right and was good at explaining every step . I felt even by phone he transmitted that personal touch. The whole thing had taken less time and less money than I had expected.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Competitive & Professional Experience

Dealt with in a good professional manner, competitive price for our fleet with our requirements.
Went through the process fine & received the appropriate documentation in good time.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to get initial quote, and very easy renewals.

3 to 4 weeks before my policy needed renewed I got email from Leighton Roberts to remind me that the renewal was coming soon and to check that everything was fine with my policy and if any changes were needed. This early proactive approach saved me a lot of last-minute headaches and hassle, plus the renewal quote was very favourable, so that's me sorted for another year without any worries or long phone calls. If you're in the market for business insurance give them a try, definitely one of the better companies to deal with :-)

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Leighton Roberts

Leighton Roberts was great to work with and helped me get a great renewal price. Appreciate the extra work you put in!

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Policy renewal

At my renewal there were a few changes to make to my policy. The agent (Leighton Roberts) was not only helpful and efficient but went the second mile to accommodate my requirements and excellent communication.
Brilliant.

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Richard

Recently had to renew my business business insurance/switch my broker which is something I wasn't looking forward to doing but Richard made the process very easy and straightforward and even brought the premium down slightly. Very happy with the service and would highly recommend One Call and Richard.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Richard was absolutely spot on with…

Richard was absolutely spot on with everything I asked of him.
Honest and competitive with pricing.
I've been with loads of different companies over the years and wouldn't hesitate to recommend OneCall and Richard in particular to anyone looking for a competitive fleet policy quote

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

RICHARD-THANKS

RICHARD-THANKS
I had an excellent experience arranging my motor insurance with this service. They were efficient, friendly, and extremely helpful throughout the entire process. Not only did they take care of everything for me, but they also found a really competitive quote. I would highly recommend them to anyone looking for motor insurance.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

My policy was due for renewal at the beginning of June. I received all my renewals plus the price well in advance 20th May (with no price increase). I haven’t needed to chase anything. Absolutely excellent customer service and hassle free, highly recommend thank you

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Insurance

I do not usually write reviews, but the professional service we had from Richard was second to none,tailored insurance to our needs at the correct price thank you so much .
Test valley pallets

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Kieran and the Commercial Team are…

Kieran and the Commercial Team are really on top of their game .Complex and extensive Motor Trade Policy renewal, completed in record time and only a £200 increase on multi thousand pound premium must put the team in the top ten of commercial brokers in the country for effort .
Many Thanks Keith Huddlestone

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service from Richard

Superb service from Richard.
After speaking to Richard briefly and explaining the issues I was having with my current providers, I soon realised that Rich was the man to handle my fleet policy.

Soon after him taking control over my cover, he exceeded my expectations.
He went above and beyond for me. To say I'm happy with the services from him is a massive understatement.

April 3, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look