One Call Claims Reviews 17,137

Adam handled my call.I found him to be very helpful and professional with regards to my claim.

LH2 was very helpful & explained everything clearly.

The lady was so lovely and helpful, she made me feel totally at ease.
Going over everything and explaining my options clearly and made the call a lot easier than I was expecting. Not sure of her name but user AC8 is in my paperwork.

Great experience spoke with agent DD5 and he sorted out getting me a courtesy car and my vehicle being collected from my home.
I paid the excess over the phone with him and everything was organised really quickly

JD1 made everything clear and easy to understand, was a pleasure talking with him.

NL3 was very helpful and handled my situation very professionally

Completely inefficient service. Repeating claims procedure, too many departments

Do not have a non fault accident whilst insured with this company.
Over 3 years later in a NON FAULT accident and I am still out of pocket and fighting my own later now as well as the 3rd party.
On my 4th complaint against one call and their negligent team. Staff keep leaving, so my file is passed on to another and the same questions asked.
I honestly believe they rack up fees and charges and just rinse you of your money. They win, from your accident.
Avoid at all costs.

Jack was very calm and clear.
He was very kind. And helped me threw the questions that I needed to answer.
He was patient with me when I didn't understand my options.
And I think he did everything he needed to do for me.
Jack JD1

NL3 was very helpful
All documents were sent promptly for me to sign and my car was booked in for repair swiftly. Top quality service.

I was initially very unhappy that you only provide an online service, with no contact telephone numbers. However, your chat service was excellent. The person assisting me was very kind & patient.

Superb service made it so easy and very polite a rare thing these days

The guy was very friendly and very chilled and didn’t make me feel nervous at all. I’ve had one insurance claim in 35 years before this one and didn’t really know what to expect. He talked me through it and put me at ease. Very helpful.

Very precise asking all relative questions regarding claim.

Dd5 call handler excellent, understanding, efficient, explained well

Abbey “ BT4 “ has delivered exceptional support during a very difficult time for my family, she was incredibly professional, empathetic, and understanding. I was particularly impressed by her reliability she called back exactly when she promised she would. Abbey’s polite and courteous manner made a stressful situation much easier to manage. She’s a valuable member to your organization. Please kindly make sure abbey get this recognition. Thank you Abbey

1000000000000000000%
Brilliant speaking, best customer service on our recommend everyone to go to you guys for the claims and use your company

I have had such a good experience with this company. Dd5 reassured me all was sorted for my hire car and my car would be collected

Very helpful person, knowledgeable and friendly service