One Call Claims Reviews 17,133

Daisy was absolutely brilliant!
Excellent manner, charming and very personable.
Showed great patience with me and was clear and concise with what I needed to know. Thank you.

Lucy was extremely polite and helpful today with my query. She explained everything in detail and reassured me.

Very pleasant calls handler easy to deal with & explained everything well
Thanks

The rep (NL3) was excellent to ‘deal’ & showed great patience, when I took quite sometime, i.e. to ‘locate’ certain information he’d been asking for.
I’d recommend him & his company to anyone as he was very pleasant & attentive while never making me feel rushed. Other times when dealing with insurance company reps I have experienced being rushed and didn’t enjoy those experiences at all!
I was also impressed with the clarity of how he asked the various questions & this was much appreciated. On other calls of this nature I’ve often struggled to understand the reps due to them often being ‘based’ overseas and not being able to speak English very well. I know it’s cheaper for companies due to being able to pay less wages but you only get what you pay for & I’ve noticed some companies who’d based their CS centres overseas, have actually returned their CS centres back to the UK.

Rachel was polite , explained everything to me fully. Very helpful.
10 out of 10

CA9 Claims engineer was efficient and very helpful. He took the time to explain how the repair to my car would be carried out. He even recommended a repair garage nearer to me.
He was a breath of fresh air after the incompetence of the administration team, which had little understanding of how the One Call Claims procedure works. My claim progressed swiftly when the Engineers got involved.

Having to ring twice because the first time we rang and answered all the questions we were put on hold for ages but when we rang the second time and spoke to AW6 we didn’t have to wait so long

What with the shear number of e-mails, and phone calls I received (some I missed) from the various departments involved in the claim process, and the lack of a easy to access telephone number for me to use, I was beginning to worry that I was on top of everything that I needed to be doing.
In the end I called the recovery unit number and I have to say, I was very well looked after by both Lucy and Logan, who I am sure went beyond there specific job role, to make sure that I was confident that I was in fact up to date. They also explained the process going forward and provided the means for me to contact them directly should I have any concerns going forward. A massive thank you to both of them!

Prompt, thorough and good service from NL3

JaG1 was helpful and efficient when dealing with my query. He had a good understanding of he procedures I needed to follow.

The call handler NL3 was polite and informative and my claim was dealt with speedily and efficiently.
I was later contacted by DD5 who was able to book my car in and arrange a courtesy vehicle for the following day. Great experience with my claim to date.

I spoke to Lucy in the recovery team who was very helpful and fully appraised me of the situation regarding my vehicle

Very helpful and polite

Aw6 has answered all my queries that I had and put my mind at ease. Thank you!

Adam handled my call.I found him to be very helpful and professional with regards to my claim.

LH2 was very helpful & explained everything clearly.

The lady was so lovely and helpful, she made me feel totally at ease.
Going over everything and explaining my options clearly and made the call a lot easier than I was expecting. Not sure of her name but user AC8 is in my paperwork.