Order did not arrive tried contacting seller several times no reply, one email address does not exist! These are SCAMMERS beware do not waste your time or money. Luckily paid via Paypal so I can get... See more
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See what reviewers are saying
Ordere before christmas. Due to royal mail strikes was expecting a delay on delivery, but it has now been almost a month and still no delivery. Contacted Nigel thru email replied asking for informati... See more
Company replied
Product not received after 2 weeks, no answer from emails or "contact us" on their website. States standard delivery but no tracking options so £8 for one chip by 'standard delivery' is daylight robb... See more
I'm only giving 1 star as 0 isn't an option. As the majority of other reviews, I wish I had read these first! Pretty much identical issues paid and received an email stating purchased but no more co... See more
Company details
About Onechipchallenge
Written by the company
Established 2019
Official One Chip Challenge.
We only sell on website.
*********************************************
NEW 2023* CUSTOMER SERVICE
Before reviewing open ticket below
>> onechipchallenge.freshdesk.com <<
100% Satisfaction Guaranteed.
We understand in the past there has been problems,
hopefully with our new ticketing software this is resolved.
Contact info
United Kingdom
- 07440494110
- onechipchallenge.co.uk
1.6
Bad
83 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome company and came well packed…
Awesome company and came well packed aswell can't wait to try one of them.
March 14, 2023
Unprompted review
Ordered & not received
Ordered & not received, did not respond to my email either. Recommend buying elsewhere to avoid disappointment.
February 28, 2023
Unprompted review
Reply from Onechipchallenge
We always send out on day of ordering, looks like its lost in post.
Please open ticket here onechipchallenge.freshdesk.com we will help.
Didn’t receive order very helpful
Didn’t receive order, they were very helpful and have re sent delivery. Excellent service
February 20, 2023
Unprompted review
No confirmation on delivery.
Ordered on Wednesday 18th January. I've had no confirmation from the seller. I've emailed twice in the last week. I've also tried through their Facebook page with no success.
All I want is confirmation, I don't mind if it's going to turn up next week, I just want to know.
January 18, 2023
Unprompted review
Reply from Onechipchallenge
We always send out on day of ordering, looks like its lost in post.
Please open ticket here onechipchallenge.freshdesk.com we will help.
Never arrived and no reply
Ordere before christmas. Due to royal mail strikes was expecting a delay on delivery, but it has now been almost a month and still no delivery. Contacted Nigel thru email replied asking for information, but since i have replied there has been no answer, fb messenger message sent-no reply. Multiple emails sent - ignored!
TOTAL SCAM! Do not buy!
December 21, 2022
Unprompted review
Reply from Onechipchallenge
We always send out on day of ordering.
Please open ticket here onechipchallenge.freshdesk.com we will help.
Great customer service and 10/10 chip!
Great customer service and 10/10 chip!
Will be placing my third order soon. The chips hot but still has a great flavour
January 12, 2023
Unprompted review
Brought a few of the challenge chip off…
Brought a few of the challenge chip off here for Xmas they arrived just after but thaybwasbdue to postal strike, they guys kept me inform on waht was going on and I will be ordering again
December 29, 2022
Unprompted review
Challenge excepted
Delivery took a while but only because of all the strikes that are going on with Royal Mail. If you have ordered then please hang in there as they will come eventually. The sellers response to my query's was very prompt and very helpful.
December 20, 2022
Unprompted review
Bought recently arrived pretty quickly…
Bought recently arrived pretty quickly considering the strikes which come on is understandable!
The chips are perfect, and can't wait to use them at the party, thank you!
December 21, 2022
Unprompted review
Still not arrived and now two weeks…
Still not arrived and now two weeks later, no confidence they will. Very frustrating as were supposed to be good a secret Santa which I now need to spend money on finding an alternative
December 4, 2022
Unprompted review
Reply from Onechipchallenge
Hi,
Due to post strikes and demand we have put in a new complaints system, you can get direct response within 48 hours here https://www.facebook.com/chillichallengeuk
We can;t find Max Cooke on system can you pm facebook with your email and we can resent and refund. Sorry about this, there been problems due to post strikes, we always send out same day but post strikes have caused problems.
10 chilli chips
Ordered a box of 10 chilli chips on 26/11 for a work xmas party, didn’t get confirmation email or dispatch email so I contacted using the contact page on the website on 6/12. No reply but they turned up a couple of days later. Unfortunately too late for my work xmas party…
They were sent by tracked 48 so I don’t see how they could’ve been mailed on 26/11 and been so delayed. Even so, tracking details would’ve been nice so that I was aware of this.
After trying one the texture was a bit stale. I checked for a best before date but on the packaging it said ‘best before see label’ but couldn’t find any labels with that info.
They were quite expensive but the website says 100% satisfaction guaranteed which was partly why I purchased.
I don’t like leaving negative reviews and will update if the situation is remedied. However, no communication via email leaves me with little option. I understand that there is now a facebook contact available but I don’t use facebook.
Andrew Summersell
November 26, 2022
Unprompted review
Reply from Onechipchallenge
Hi, Not to worry we will send a refund. Can you txt 07440494119 we trying to find your name and nothing shows up, sqaure has a thing where you can't hold names so we'd the transaction details starting with R
Nothing bad to write my experience has…
Nothing bad to write my experience has been good
My order came a little late than expected but that was because of the RM strike
Brought for a secret Santa
December 7, 2022
Unprompted review
GOT THE ITEMS BUT POOR CUSTOMER SERVICE
UPDATE: I got my package but I think they need to up their game on updating customers when they dispatch items and possibly provide tracking information.
3 stars as their customer service is basically non-existent
November 28, 2022
Unprompted review
Reply from Onechipchallenge
Hi, We have now added a direct contact via facebook https://www.facebook.com/chillichallengeuk - We appologies for any delays royal mail strikes have been very bad, even when they are back they won't pick up due to back logs.
SCAMMERS BEWARE…
Order did not arrive tried contacting seller several times no reply, one email address does not exist! These are SCAMMERS beware do not waste your time or money.
Luckily paid via Paypal so I can get a refund. Would highly recommend reading reviews before attempting to buy from this company!!
December 1, 2022
Unprompted review
Reply from Onechipchallenge
Hi can you send another txt we can't find your text please text your name and address. There has been very bad royal mail problems which have held up post.
9/12/22
Hi, We have now added a direct contact via facebook https://www.facebook.com/chillichallengeuk - We appologies for any delays royal mail strikes have been very bad, even when they are back they won't pick up due to back logs.
My order has never arrived and I didn’t…
My order has never arrived and I didn’t even get a response from the company when I asked for an update. Avoid
November 17, 2022
Unprompted review
Reply from Onechipchallenge
Hi can you send another txt we can't find your text please text your name and address. There has been very bad royal mail problems which have held up post.
Order rectified with refund and chips being sent
Mix up with the order, was rectified with a full refund and chips being sent out additionally. Thank you
November 4, 2022
Unprompted review
Reply from Onechipchallenge
Hi can you send another txt we can't find your text.
Don’t waste your £6
Delivered quickly, however it’s not really that hot, I was putting it off for ages and the mrs and kids mithered me to do it, did it without even having a drink, everyone disappointed haha, don’t waste your £6 I’ve had hotter curry’s than this.
November 19, 2022
Unprompted review
Reply from Onechipchallenge
Can you txt us again. We will send you a fresh batch one free. Sorry about this.
Second delivery requested.
The seller offered for a second delivery and refund.
November 18, 2022
Unprompted review
Reply from Onechipchallenge
Hi,
This has been delivered to the address provided. Tracking TQ088584366GB
Your item was delivered on 14-11-2022.
Royal Mail.
Update 21/11
We will send a refund but it does say on the official site it has been delivered. Can you change your score thanks.
Order went missing, got it and got a refund
Got my refund for the chip.
October 6, 2022
Unprompted review
Reply from Onechipchallenge
Hi,
We have paid for your additional fee which you should not have been charged, can you change your feedback please.
Order never arrived and they didn’t…
Order never arrived and they didn’t respond to any emails!!
September 19, 2022
Unprompted review
Reply from Onechipchallenge
Can you reply here with your full name to check order.
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