One Day Tests - Cambridge Reviews 112

TrustScore 4.5 out of 5

4.7

Cambridge Place, CB2 1NS Cambridge, England, GB


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Rated 4 out of 5 stars

Booking could be simpler, for the situation where you're not able to be your own phlebotomist. As it's not possible to export results as csv or some other form, you need to go through the additional... See more

Company replied

Rated 5 out of 5 stars

Test kit arrived promptly was easy to understand, received a email the day after I sent blood sample back, results were emailed to me later that day. Excellent service and wouldn’t hesitate to recomme... See more

Company replied

Rated 5 out of 5 stars

The nurse was excellent - I am scared of needles and I did not feel a thing. The clinic was extremely clean and my results were back swiftly. I had an excellent experience and I will certainly be goin... See more

Company replied

Rated 5 out of 5 stars

Easy to book. Exactly the test I needed. Done the same day. Nice location in Cambridge. Fast result about 24hrs later. Very useful result

Company replied


Company details

  1. Blood Testing Service

Written by the company

Accessible and affordable private blood testing clinics, home kits and phlebotomy nurse visits. Huge range of biomarkers, monitoring panels and health screenings. Same or next day results on over 300 biomarkers!


Contact info

  • Cambridge Place, CB2 1NS, Cambridge, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

112 reviews

5-star
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1-star

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Replied to 99% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Home test is impossible to use

Home test is impossible to use. They then want to charge £29 to have the test in one of their clinics. Will not offer refunds. Well dodgy.

10.04.25 Still no refund from these cowboys.

June 9, 2025
Unprompted review
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Reply from One Day Tests - Cambridge

Hi Paul, Sorry to hear you had difficulty using the home test kit. If customers either can't or don't want to use the home test kit then we suggest visiting one of clinics. That choice is entirely up to the customer.

Looking at our records, you decided to book a clinic visit, which you didn't attend. When you contacted us, we refunded you the full amount and even waivered the £10 admin fee.

We would appreciate it if you would amend your review and we wish you well with your blood testing requirements in the future.

Rated 5 out of 5 stars

Quick & Easy - No issues whatsoever

Super easy to book, turned up 30 minutes before my appointment and was invited in. Very kind and professional, no issues with the blood test itself either - quick and easy. Results were delivered within half a week (with one being the next day), and were easily accessible. Would 100% recommend.

April 23, 2025
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Reply from One Day Tests - Cambridge

Thank you very much for leaving us a review

Rated 5 out of 5 stars

Good experience booking and giving a blood test

I had a good experience booking and giving a blood test. Very friendly service and super fast. I got the results the next day. Thank you!

March 25, 2025
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Reply from One Day Tests - Cambridge

Really happy to hear about your experience with us. Thank you for leaving a review.

Rated 5 out of 5 stars

Excellent service

Excellent service, visited the Cambridge testing facility, very friendly service and super quick and efficient. Results were equally as fast, within 24 hours. Thank you!

April 2, 2025
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Reply from One Day Tests - Cambridge

Thank you very much for your amazing review of our service.

Rated 5 out of 5 stars

Very professional service

Very professional service
10/10

March 29, 2025
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Reply from One Day Tests - Cambridge

We really appreciate your review and the 5-star rating. Thank you.

Rated 5 out of 5 stars

Quick blood take

Thanks. It was easy with walk in analysis- really worked quick and no pain

March 12, 2025
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Reply from One Day Tests - Cambridge

Thank you for the 5* review. We really appreciate it.

Rated 5 out of 5 stars

The appointment was very quick

The appointment was very quick, the person who took the sample was kind and professional. I recieved the results extremely quickly, about 2 days after I did the test.

I would definitely recommend, I have booked follow up tests with them.

Edit: I have since been back for follow up tests, great experience as said before. This time I got the results the next day!

March 4, 2025
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Reply from One Day Tests - Cambridge

Thank you very much for your kind words and recommending our service. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Painless

Swift, friendly service and painless blood draw.

February 19, 2025
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Reply from One Day Tests - Cambridge

Great to hear. Thank you for leaving us a 5* review.

Rated 5 out of 5 stars

I visited the Cambridge clinic

I visited the Cambridge clinic, the phlebotomist was a lovely lady. Made me feel at ease and was very caring when taking blood. She made sure I felt ok and explained about the health dashboard. I received my results very quickly and it was easy to understand. I recommend this company and I will visit again for sure. Thank you

February 13, 2025
Unprompted review
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Reply from One Day Tests - Cambridge

So pleased to hear we were able to help. Thank you for recommending our service.

Rated 4 out of 5 stars

Blood test

I ordered the test after watching the information video on line. Once the test arrived it was a little tricky taking the sample but I managed to complete the sample and send it off. The results came back really quickly and I was able to do some research on my results on line. I was offered a 15 minute consultation with a doctor to review the results but I found this quite expensive at £85. I appreciate time spent by a doctor is going to be expensive but in my experience discussing the results of a blood test shouldn’t take too long and therefore I feel the quotation was too high.

February 5, 2025
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Reply from One Day Tests - Cambridge

Hi John, Thank you leaving a review and providing your feedback. In regards to the doctors appointments we price this as competitively as possible and the cost is not just for the appointment but also the time prior to the appointment for our GPs to review the blood test results in detail prior to the appointment. Its important our GPs don't rush this to ensure they offer the very best guidance to our customers.

Rated 5 out of 5 stars

Best phlebotomist I've had!!

I had a great experience with the phlebotomist, Helen I believe her name was, and would definitely recommend her. She made me feel at ease even though I can have tricky veins 🙄 and she was extremely professional and hygienic. She explained about her injury and i watched her wash her hands several times as well as put gel on. I didn't see the need for her to take the cast off her injury because of this and so told her to proceed with the ppe she had on, which was more than enough. I'd say I've definitely found my go-to phlebotomist! Thankyou!! 😃😃

February 6, 2025
Unprompted review
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Reply from One Day Tests - Cambridge

Really happy to hear about your experience with us. We're very proud to have Phlebotomists like Helen as part of our fantastic Phlebotomist team. Thank you again for leaving a review.

Rated 5 out of 5 stars

I was very nervous about the whole…

I was very nervous about the whole thing. Very confused about what I needed to ask. The person was great, very kind, reassuring and knew what needed to be done. Also, no pain!
Highly recommended and will use again.
Michelle

January 31, 2025
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Reply from One Day Tests - Cambridge

So pleased to hear we were able to help. Thank you for recommending our service.

Rated 2 out of 5 stars

No PPE worn, hands not washed and dirty towel on bed used from previous patient

The Phlebotomist was lovely however after filling in the forms, I didn't see the phlebotomist wash her hands and during this time she was setting up from the last client leaving, there also was no wipeable bed or couch roll or anything. Just a towel on the bed that the patient previous had also sat on which shocked me considering the room is used to take blood. Then after touching various things like a sharps bin, laptop, pen and clip board, without washing her hands she then was about to take my blood. I looked away so I didn't see and then when I looked round I noticed the lady was only wearing one glove and had taken my bloods without proper PPE on which shocked me. Overall I have left feeling a little concerned about the hygiene and cross contamination at this location. I paid £170 for a private service and I'm very disappointed.

January 27, 2025
Unprompted review
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Reply from One Day Tests - Cambridge

Dear Danielle, The Phlebotomist in Cambridge suffered an unfortunate fall and hurt her hand/arm last week. This was brought to the attention of our clinical governance team and a risk assessment was carried out, as to whether she was fit to carry on with her duties. This risk assessment was satisfactory and the phlebotomist was also happy to carry on, however the glove on her injured hand was quite painful.

Whilst there is no requirement to administer the phlebotomy session in gloves, we, as a company, adhere to this wherever possible. Given that, in this particular case, dispensation was issued for one (injured) hand. Again, to confirm, there is no requirement from our clinical team or regulatory bodies to perform phlebotomy in gloves, as long as other infection control policies are followed, such as (in this particular case), long term, clinically approved, sanitisers. We are also aware that you were asked if you were happy to carry on with the appointment, which you agreed to.

In regards to the cover for the bed, and whilst the bed is disinfected after every appointment, due to an earlier rip, at the top of the bed (which was outside of our control and we were unable to correct immediately prior to your visit) this section was covered. We have now using our own disposable covers, whilst the unit is being replaced. I would like to reassure you, we have taken immediate action on this.

Rated 5 out of 5 stars

Convenient

Convenient, efficient and speedy results

December 4, 2024
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Reply from One Day Tests - Cambridge

Thank you for the 5* review. We really appreciate it.

Rated 5 out of 5 stars

Excellent nurse

Appointment made within days. Nurse drew blood painlessly. Results came back sooner than promised and were clear.

November 27, 2024
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Reply from One Day Tests - Cambridge

We are very happy to hear about the service you received from us. Thank you spending the time to leave us a review.

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