O'Neill Europe Reviews 1,903

Ive purchased the Psycho Tech range every year and it was great.
I purchased the Pyscho One in Summer from H2O, In July 2022 and not even 1 year old and it takes in water like a cheap wetsuit.
I approached the retailer who offers a 5 year warranty along with O neill offering warranty but O neil refused to replace it as its not a manufacturer issue ??

I think its the neck thats letting in the water but they said they've never had an issue with them before so they wont honour a replacement…

The response was :

“So sorry you’ve had to chase this up… O’Neill are not entertaining this as a product failing as unless the O-ring neck closure has a rip or stitching failing – it can’t stretch beyond designed parameters… And they have spent years developing this…

So from our side we’re unable to process this as a warranty… And from years of selling wetsuit (O’Neill and many other brands) would whole heartily agree with them on this report… “

After years of being a loyal brand supporter and spending thousands on their wetsuits, im very disappointed with their “warranty” response. Just goes to dhow that that word is purely for marketing… nothing else.

Unfortunately i cannot recommend them… time for a new brand.

The bathing suits are just like described, beautiful prints, fits to size, easy ordering, good shipping.
Really good experience.

Purchased item was delivered even faster than predicted. Quality of the purchase is great! Got a very quick response from customer service to my inquiry. Will definitely order again.

Great service and quality goods. The size advisor is great

Fast delivery, excellent quality

Very good experience! Very customer friendly! O'neill made bikinis especially for me as I have a rubber accelerator allergy. This allows me to keep swimming and wear a bikini on holiday, thank you O'neill!!

My experience is very bad, I received the package without the flip-flops, I complained to Seur, and they referred me to you, I have sent several emails with no response, I want a refund

Mixed. The mail contact was slow and not helpful. Several attempts to get a specific answer to a question failed. I ended up ordering abduct that I thought would work but had to send it back and re-order a different one. This part of the process was outstanding. The final suit as well - perfect.

I had a good customer/support experience with O'neill EU Team. Plus my kids love the wetsuits! Muy buena experiencia. Gracias por todo.

Great products, super fast delivery. Everything went smoothly

The UK number listed on the website UK : +44 1899 491106 says it's not recognised when you call it. I've had no response from their support email support @ oneill.com and I've returned items totaling over £200 with no refund in sight. I have proof of postage too. I genuinely don't know what to do next.

Great ski jacket and matching pants. Fast delivery.

Hello, I madera the orden the 18th of April and I haven't received my parcel yet. I sent to the customer service two emails asking for my parcel but I haven't receive any Ámsterdam yet. I would really appreciate if you can please let me know when I will receive it. Thanks.

Because don’t arrive one short that i buy !!!!!

Sleeves are a little large in relation to the rest

There where no any problem in the past. Unfortunatelly one of the T shirts was already torn.

I really enjoyed the product I bought, but my experience with receiving it was quite negative. I didn't receive any notification via SMS or email that the package had arrived at its destination.