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OneVillasIbiza - part of One of a Kind Travel Reviews 

165
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

At the beginning of October, six of us had a wonderful stay at Casa Llena de Luz in Cala Llonga. The house is very well equipped with everything you need, and we slept very well in the beds. It has a... See more

Company replied

Rated 5 out of 5 stars

Great experience. Communication was easy, links to numerous villas sent before we decided, easy to book and villa was stunning (Casa Mi Lobi)! Happily use One Villa Ibiza again, any issues were sor... See more

Company replied

Rated 5 out of 5 stars

We have used OneVillas every year for the past 4 years. Their Villas are great, staff have great communication and are friendly and knowledgeable. The check in and out process very easy. We also take... See more

Company replied

Rated 5 out of 5 stars

Can Lobo was sensational! The villa was beautifully decorated and spacious and the sun set directly in front each evening. The photos online were gorgeous, however in person the villa blew our mind an... See more

Company details

  1. Vacation Rental

About OneVillasIbiza - part of One of a Kind Travel

Written by the company

At OneVillasIbiza, we are here to help you find your dream stay. For 15 years, we have been renting out the most beautiful villas, houses and holiday homes on Ibiza. This makes us the leading Ibiza specialist and market leader on the island.

Our portfolio ranges from luxury villas and villas with private pools to cosy, family-friendly homes – always with the personal service we are known for.

In addition to our office in Ibiza, we also have an office in Amsterdam. We know the island inside out and can therefore advise you on the villa and location that best suit your wishes.

Want to see more? Check out our villa collection on our website. Or have a look at our Instagram!

About One of a Kind Travel

    OneVillasIbiza is part of One of a Kind Travel — our umbrella brand that brings together all our destinations, including Ibiza, Val d'Isère and Tuscany.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

165 reviews

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4.6

All reviews

(165)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor villa experience

We booked a villa in Ibiza through one villas. There were a number of issues with the villa one of the main ones being the house next door was a building site and we had not been made aware before we arrived or offered an alternative place to stay. The noise from the villa next door completely ruined our villa experience with the company taking no responsibility for this at all. The next issue we had with the villa was the pictures online did not match the standard we were expecting once we arrived. This villa is listed / priced as a luxury villa and for it to have dirty / unmatching and worn bed linen / towels was not acceptable. The double beds had single covers on them, there were stains on sheets / rips on pillowcases. We had flagged this with the homeowner whist on holiday and were met with a brick wall. When flagged to one villas with pictures from their website vs our own pictures they said there was nothing they could do and wasn’t their responsibility. They are advertising / charging for luxury villas yet are taking no liability or actions for any issues we had whilst on holiday. Overall we were extremely unhappy with how this company dealt with any of our issues raised. We raised the issues with the homeowner and at no point did we say we were happy we chose not to spend the holiday arguing with homeowner over everything that was wrong as it started to get very uncomfortable contacting them.
We didn’t flag building site issues with one villa while on holiday as there would have been physically nothing they could have done to stop this - our point is we SHOULD have been made aware and another villa option given. This responsibility lies also with the homeowner to have informed one villas of the building works going on.
No compensation was offered bar a fridge full of food if we booked though them again.

August 1, 2023
Unprompted review
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Reply from OneVillasIbiza - part of One of a Kind Travel

Thank you for your review. As discussed with you by e-mail we would have loved to help you with your feedback during your stay, but we weren't made aware of any issues during your stay.
You made us aware of the issues after your holiday and so unfortunately we weren't able to help you anymore. Off course we discussed your feedback with the houseowner, but she said you told her you were happy when she was there. We weren't at the conversations and you both tell something completely different.
All we can do now is promise to get better for the future and hopefully offer you a better experience next time and offer you a compensation, but you refused this.

Again we're very sorry for your experience and we would have loved to help you with it at the time, but unfortunately we can't change it afterwards.

Rated 5 out of 5 stars

Exceptional Service.

The overall service and One Villas Ibiza Experience is unprecedented.
The customer service and desire to ensure that you are taken care of from the beginning of you Villa search to your return home.
The whole team go above and beyond to deliver consistently excellent customer service, and no question goes un answered.
This is our second time of using One Villas Ibiza, and I would highly recommend to anyone looking for a choice of villas for groups/families with varying budgets.
Joost, continued to "wow" us with support throughout and his service and consideration for the customer should be commended.
The whole team are efficient, responsive and willing to support in all your needs.
The shopping deliveries prior to arrival is a "game changer" and the service from the Villa teams is good.
Thank you for making our holiday so memorable.

September 5, 2023
Rated 5 out of 5 stars

Great overall experience

The experience was great from start to finish. Initial response to villas was immediate and all questions were answered. The villa was as lovely as it looked in the photos. What was really good was all the additional services that could be done through One Villas too; we made use of the car hire, booking a boat to Formentera and having groceries delivered before we arrived.
Would definitely use again.

August 22, 2023
Rated 5 out of 5 stars

Trip of a lifetime

My family and friends loved our stay in Cala D’Hort. Special thanks to property rep Andrey for all his hard work and help. Sitting in the airport now planning next years trip …

July 5, 2023
Rated 5 out of 5 stars

Can Lobo was sensational

Can Lobo was sensational! The villa was beautifully decorated and spacious and the sun set directly in front each evening. The photos online were gorgeous, however in person the villa blew our mind and larger than we expected. We felt at home with all our needs met, and we always looked forward to returning to the villa after a day out and some days not wanting to leave. If you are thinking of booking, don’t hesitate!

June 27, 2023
Rated 5 out of 5 stars

Gorgeous villa with stunning views.

Never used this company before but very impressed & would use again. The villa was absolutely gorgeous (if a bit tricky to access) with everything you need (& more) and stunning views. An excellent time was had by all (young & not so young).

June 2, 2023
Rated 5 out of 5 stars

Exceptional service

From start to finish, One Villas provided us with a friendly and professional service. They were particularly helpful and quick responding to any of our queries. Overall our holiday was a wonderful experience, made easier by One Villas. I look forward to using their services in future.

June 3, 2023
Rated 5 out of 5 stars

Perfect Villa

Perfect Villa, Brilliant service and Anything we needed was done in seconds! Would 100% recommend

June 13, 2023
Rated 5 out of 5 stars

Amazing stay in a perfect Villa

I recently stayed at a breathtaking villa in Ibiza and had an exceptional experience with OneVillasIbiza. From their excellent communication to the effortless booking process, they exceeded my expectations in every way.

The villa itself was stunning, surpassing all expectations. The attention to detail in design and furnishings created an elegant and comfortable atmosphere. Every aspect of the villa exuded luxury, making it a true paradise.

OneVillasIbiza's communication and booking process was flawless. Their team was prompt, friendly, and attentive, ensuring they understood my preferences. They recommended the perfect villa and made the entire booking process seamless. Their professionalism and efficiency left me feeling confident and excited about my upcoming trip.

Throughout my stay, OneVillasIbiza provided outstanding customer service. They were always available to address any questions or concerns, showcasing their genuine care for my satisfaction.

I highly recommend OneVillasIbiza to anyone seeking an unforgettable villa experience in Ibiza. Their incredible selection, easy communication, smooth booking, and exceptional service make them the ultimate choice. Thanks to OneIbizaVilla, my vacation was truly magical, and I will definitely be returning for future trips to Ibiza.

April 16, 2023
Unprompted review
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Reply from OneVillasIbiza - part of One of a Kind Travel

Wow thank you Brian for this beautiful review, we feel absolutely flattered! These words make our work even more rewarding. Thank you once again.

Hopefully until a next time in Ibiza, we'd be honoured to welcome you again.

Warmest regards,
Team OneVillasIbiza

Rated 5 out of 5 stars

An incredible stay at Villa…

Had an incredible stay at Villa Marrakesh, Ibiza. Been going to Ibiza for years and the view has to be one of the best on the island. It meant there was never a rush to get ready to see the sunset, we could just watch it set on the sea from our amazing double daybed by the pool. Ended up spending a lot more time at the villa then envisaged as everyone wanted to make the most of it.
The whole booking and checkin and checkout experience was faultless and there was a very thoughtful welcome package for us.
Villa extremely well equipped - beach towels, all cooking utensils, bbq, serving platters, citronella candles, napkins, coffee etc. You do need to remember your own shower gel etc though.

September 10, 2022
Rated 1 out of 5 stars

Just bad

Just bad. They offered me 2 houses that were not on the mkt. So I lost another opportunity waiting for them. Avoid them so not to be disappointed

September 15, 2022
Unprompted review
OneVillasIbiza - part of One of a Kind Travel logo

Reply from OneVillasIbiza - part of One of a Kind Travel

Dear Felipe,

Thank you for leaving your feedback.

We're sorry for the situation that occured. We have tried to explain to you the reasoning behind, but without any further revert.

We are acting as an intermediary between guests and houseowners, with houseowners having their own opinions and making their own decisions. For all inquiries we have to check whether the houseowner wants to accept them. If they do, we can then ask for an option for a maximum of 2 days which we explain to all guests. You however decided to want to proceed with the villa 3 weeks later which is when the houseowner had accepted another option on your dates - which he hadn't communicated to us.

We really wish we could have avoided this, but unfortunately have no full control over the villas' availability. Again, we're very sorry for this situation and hope we can win back your trust a next time.

Warm regards,
Team OneVillasIbiza

Rated 5 out of 5 stars

Extremely helpful

We booked our holiday villa through onevillasibiza. They were extremely helpful throughout, making the process clear and easy. They were easily contactable and replied within 1 day even at weekends. Cannot fault the service I received. Many thanks OneVillasIbiza

September 3, 2022

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