Lost Money even with FDIC Insured. I put my money seeing Juno bank, not Evolve, not Synapses . Juno team does not own the burden. Evolve Bank does not give proper reasoning. Synapsys bank is out somew... See more
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See what reviewers are saying
One of the best digital banking platforms on the market! They’re some of the few that integrate plaid connectivity along with crypto currency purchases and trading. I would recommend hands down! The o... See more
Ive tried MANY other options...and this is the Best Bank/Crypto/Web3 App currently (2023) due to having everything available in all othrt similar apps but with LESS FEES, GREAT PERKS, and MANY OTHER... See more
great Costumer Service, very helpful and looks like there are real people behind . Also love the process of bring fiat money in and buying & withdrawing. Very special in this crazy financial wor... See more
Company details
Written by the company
Juno (previously OnJuno) is a crypto friendly banking platform that lets you earn, invest and spend both your cash and crypto from one powerful checking account.
Contact info
1390 Market Street, 94102, SF, United States
- +1(415)-969-5775
- hello@juno.finance
- onjuno.com
You should know
3.7
Average
641 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you y’all help me every time I…
Thank you y’all help me every time I have a issue thanks keep up good work team members
April 28, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
I love them never going leave there…
I love them never going leave there side always here
April 25, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
Excellent customer service from Sampreetha
I was helped by Sampreetha when I had issues with a deposit, turns out I had made the deposit incorrectly and was trying to transfer out of my Juno account rather than into it, from Chase. Sampreetha was very responsive and respectful while explaining the problem, which was totally my fault. Overall, I'm really happy with Juno. I hope the company continues to be successful, and I will recommend that people use it as a crypto on-ramp in the future. Thanks!
April 18, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
Ash and the team were very thoughful in…
Ash and the team were very thoughful in exactly which clients to pair me with. I would reccomend keeping an open mind, yes inc are doing things differently. I like it and have reccomended a few friends.
April 17, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
Love the range of payment options…
Love the range of payment options available. Makes buying crypto so much easier.
April 15, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
Their customer service is top-notch
Their customer service is top-notch. Had an issue at 2 AM and it got sorted within minutes. Impressive!
April 16, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
Just got into crypto and chose Juno
Just got into crypto and chose Juno. Couldn't be happier with the decision. Super intuitive platform.
April 16, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
Top notch service every step of the…
Top notch service every step of the way. Excellent security.
April 10, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
Please stay far away
Please reconsider putting any money into an account with Juno. I tried logging in while I was abroad on travels and now my account is set to close without any explanation and I do not have access to my bank account or crypto, especially when I need it most. Just not worth it.
April 9, 2024
Unprompted review
Reply from Juno
Hello Bran,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job.
We are sorry to hear that your impression of our services was not a more positive score. We do sincerely apologize here. Our customers are the heart of our business and we understand you’re feeling disappointed.
Please know we’d like to make this right. We would welcome the opportunity to speak to you further about your experience so we can get a better understanding of your concerns. Please reach out to us at feedback@juno.finance at your earliest convenience. Thank you, again for taking the time to share a review with us.
Regards,
Juno
Juno's customer service is great
Juno's customer service is great. I did end up closing my account due to it being compromised and having my money stolen. There was no way to get the money back or give me assurance it couldn't happen again, so I had to close my account. However the customer service was responsive, even after having a closed account for several months, they have responded and made sure I had the documents needed to file my taxes this year. Shout out to Snehil.
April 9, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
Excellent Customer Service in a day when that stands out
I have had a broad spectrum of horrific experiences with email-only based support in recent months. Sometimes taking multiple weeks to still not get the answer you were looking for. My experience with Juno has been precisely the opposite. I have repeatedly been stunned by the quick turnaround and precision accuracy with which my questions have been responded to.
April 9, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
Exceptional ✨
April 7, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
More than Juno
More than Juno, i rather would appreciate the agent Snehil assigned to my case.. He made sure that my case gets immediate attention.. thanks to him..
April 2, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
very professional
March 29, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
I’m new to Juno but I love it so far
I’m new to Juno but I love it so far! Excellent service. Promt responses. Thank you!
March 26, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
Juhi was excellent
Juhi was excellent, thorough, & patient with me. She went the extra mile to assist me, warmly & professional. Thank you for allowing me to recommend excellence in customer service.
Respectfully,
Pamela Taylor RN
March 23, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
The app that will go above and beyond for you without you even asking.
I joined Juno with hesitation because they promised much more than other similar apps so it gave me the feeling they were just too good to be true, especially because if their app is so great, why isn't everyone using it?
Well, after using their app for a few months I can confirm it is AS great as they claim. But that's not why I'm reviewing it.
TLDR: The customer service department is by far the best I have ever encountered in my life. If a difficult situation arrises, they will be there for you every step of the way without any headache.
I had sent a wire transfer from Juno to my other bank, before I knew that my other bank didn't accept wire transfers. The recieving bank told me that the money would be automatically returned. But it wasn't.
After nearly 2 months I still haven't gotten the money but the customer support team at Juno has truly gone ABOVE AND BEYOND for me. I get emails regularly from the same rep (I wish I could say their name but Trust Pilot rules say not to use any personal information) checking in with me to offer assistance or inquiring if I have any updates. I'm usually so busy I forget to respond but even when I forget, I'll get another email just letting me know that they are still there for me. Even when the paticular rep isn't at work, I'll get an email from a different rep that hasn't even been a part of the situation, that goes through the entire issue, and reaches out just to let me know what my regular rep isn't at work but they are there for me. Have you ever encountered a company that has every one of their customer support reps on the same page? Without even asking and without having to re explain your situation over and over again. Most importantly they all seem so genuinely interested in their job and are all around happy people.
And I've experienced such great customer service when the issue wasn't even their fault!!!! They easily could have been like it's not our problem, talk to the other bank. (Which is exactly what the other bank did to me numerous times.) If it wasn't for Junos great team, I would have been lost with no guidance or chance of ever getting my money back.
March 21, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
First Class Support Experience
An absolute pleasure to work with. Kajal was super knowledgeable and helped me with everything. I am very grateful for such amazing support.
March 20, 2024
Unprompted review
Reply from Juno
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority.
Regards,
Team Juno
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