I love everything about Onlia. You guys have very good rates. Keep it up
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far I’ve had great service. My only complaints are that 1) i purposefully had my payments coming out on the 15th of the month because that was better for me. 2) now i suddenly have to come up with... See more
Company replied
Switched because of cheaper rate. Let's see what your service is like.
Company replied
Brigitte was very sweet and kind. Answered any Questions. Thank you.
Company replied
Company details
- #6 of 6 best companies in Auto Insurance Agency
- #6 of 6 best companies in Home Insurance Agency
Written by the company
At Onlia, we make home, auto, and lifestyle & leisure insurance a breeze. Our secret sauce? We’re the only brokerage that gives customers access to multiple insurance companies and competitive pricing, with the freedom to buy online or through a broker. We keep things simple, clear, and stress-free—because insurance doesn’t have to be a headache. Bottom line: we’re here to offer straightforward, flexible options with a friendly touch—and maybe a little swagger. As a RIBO licensed insurance broker serving customers in Ontario, Alberta, and BC, we’re able to find you the best quote for your needs at the best possible price from our group of nationally trusted carriers — 24/7 online, or over the phone with a broker. We’re backed by a strong and reputable Canadian financial holdings company, Southampton Financial Inc. Southampton’s principles are recognized for creating robust and successful insurance distributors in the Canadian marketplace.
Contact info
Toronto, Canada
- +1 844-472-7905
- support@onlia.ca
- onlia.ca
3.5
Average
4K reviews
Replied to 70% of negative reviews
Typically replies within 1 week
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Great Customer Service
Milia was the best to work with. She was clear and honest and so helpful. Thank you!
January 12, 2026
Reply from Onlia
Thank you for your awesome review of working with Milia, Whitney! We appreciate your feedback so much and love seeing our wonderful team members recognized for their hard work.
This Insurance agent is spoke with was…
This Insurance agent is spoke with was very patient and professional in her attitude, she was a great listener and was very helpful
January 1, 2026
Reply from Onlia
Thank you so much for sharing your experience with our agent, Jennifer! It's always a pleasure to hear from satisfied clients and to have the opportunity to continue providing you with our best service.
Reply from Onlia
Thank you, Maria! We're glad you're happy with our product knowledge. Your support is extremely valuable to us! Please let us know if there's anything we can do to help improve your insurance experience.
Very professional and friendly Agents
Very professional and friendly Agents. They understand your needs and will give you the best possible good rates.
December 11, 2025
Reply from Onlia
Thanks so much, Mary Ann! Providing the best possible rates with excellent service is extremely important to us. We very much appreciate your feedback!
Reply from Onlia
Thank you so much for sharing your feedback, John! We're always thrilled to meet your service expectations and look forward to doing the same in the future!
Switched because of cheaper rate
Switched because of cheaper rate. Let's see what your service is like.
December 4, 2025
Reply from Onlia
Thank you for choosing to work with us, Igor! We work hard to find our customers the best rates and provide exceptional service. We'll do our best to meet and exceed your expectations!
The representative calm
The representative calm, care , thoughtful and support throughout the process.
December 9, 2025
Reply from Onlia
Thank you so much for sharing, Janet! We're thrilled to hear about your supportive experience working with one of our representatives!
Reply from Onlia
Thank you, Muhammad! We're always happy to talk and help you with your insurance.
Sana was great
Sana was great! Very personable and well versed at her job and professional.
December 8, 2025
Reply from Onlia
Thanks so much for shouting out Sana's excellent work, James! Your feedback is extremely helpful, and we'll continue working to provide you with outstanding service.
Reply from Onlia
Thank you, Woody. We're glad we were able to secure a low rate for you! Finding our clients the best insurance prices is extremely important to us.
Awful Service Post Buyout
Ever since aha! was bought and merged with Onlia under the investment company everything is now awful. Customer service is very unresponsive and when they do answer it's very basic and not user specific based on the situation. If I didn't get a discount from my company I would not choose them again.
March 2, 2025
Reply from Onlia
Thank you for your feedback, Charlie. We're always working to improve our response times and the quality of our customer service, so we appreciate you sharing and will continue working to improve all of our clients' experiences working with us. You're always welcome to share any feedback you have in the future. We hope to re-earn your satisfaction with quality service.
The person was very nice and courteous
The person was very nice and courteous. Got it done in a good amount of time thanks
October 31, 2025
Reply from Onlia
Thanks so much for your feedback! We appreciate you sharing your experience working with us.
Exceptional service and prices.
October 21, 2025
Reply from Onlia
We're thrilled you received exceptional service at an exceptional price, Guy! Thanks so much for letting us know we've achieved our goals with your review!
very caring and above and beyond…
very caring and above and beyond experience from Onlia
October 28, 2025
Reply from Onlia
Thanks so much for your feedback, Moinul! Going above and beyond to ensure clients like you have excellent insurance experiences is extremely important to us!
Very helpful
Sana was the ones that helped me..she was so great and so helpful and patient..I'm so happy that I worked with her
October 9, 2025
Reply from Onlia
Thanks so much, Amal! We're grateful for clients like you and our amazing team members like Sana who work hard to achieve our goal of making insurance better for everyone. Thank you for sharing your experience!
Sana was excellent…
Sana was excellent in helping me with the quote and making it easy for me
October 15, 2025
Reply from Onlia
Thanks so much, Adnan! Making insurance easier for everyone is super important to us. We're thrilled that Sana's expertise made the quoting process easy for you!
Reply from Onlia
Thank you, Sheikh! We're delighted you're happy with our service!
Absolutely Insane Wait Times
It literally took a month and a half of me emailing and calling these guys to try and switch my insurance over to a different province.
And because it took so long, I found a different insurance company that was willing to give me a much better price, I spent another month+ emailing and calling them asking for a letter of experience so that I could switch companies.
The worst part about that is that they waited until a few days after my insurance bill was paid to finally send the letter, and not only would they not refund me for this month, they tacked on an extra cancellation fee for me.
The only positive thing I can say is that they were polite in the exchanges I had with them. But if you value your time and don't want to have to sit there for hours on a phone calling over and over, or emailing over and over, do yourself a favour and find a different company.
October 6, 2025
Unprompted review
Reply from Onlia
Thank you for sharing your experience with us, John. We apologize that it took longer than expected to provide you with a quote when you moved to a new province. We're happy to see that you were able to find suitable coverage elsewhere.
Regarding the delay in receiving your letter of experience, we did follow up with your insurance company to try to expedite your request. However, they were not able to get this document back to you in a sufficient time frame, which was out of our control.
We were able to process your policy cancellation as soon as we received your signed documents, but your insurance company would not waive its cancellation fee even after our request. They are not required to waive it, but we did try for you.
We sincerely apologize for the inconvenience you experienced trying to switch your coverage. We appreciate your feedback and will improve our internal processes moving forward.
Warm regards,
Team Onlia
Reply from Onlia
Thank you so much for sharing your experience feedback with us, Blair!
Reply from Onlia
Thanks so much, Mark! We always strive to be as helpful as possible. We really appreciate your feedback!
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