Onlia Reviews 3,518

She took care of everything and even when I needed more time she called when she did more search on my request.

The price is very expensive

To Whom It May Concern,

I am writing to express my deep dissatisfaction with the service I’ve received regarding my recent home insurance claim.

A claim was opened for sudden water damage and leakage from two toilets in my home. During our initial conversation, the assigned adjuster, Chris Buchanan, clearly informed me that this issue would be covered under my water damage and leakage policy. He then sent a third-party inspector to assess the situation, who confirmed that there would be two separate claims. Later, Mr. Buchanan and the inspector returned together and repeated that two claims would be processed.

At that time, Mr. Buchanan also asked whether a home inspection had been completed before I moved into the property two and a half years ago. I promptly shared the inspection report, which clearly stated that there were no major issues and that both toilets were dry at the time.

Despite this, I was surprised to receive a denial notice the following day, stating that the damage was considered an ongoing issue — directly contradicting the inspection report and Mr. Buchanan’s initial statement that the claim would be covered. I disagreed with this decision and requested the name of his supervisor for escalation, but I have yet to receive a response.

Given this experience, I am requesting that my claim and the handling of this matter be escalated to your management team for review. As a loyal customer of over two and a half years, I am extremely disappointed by the lack of transparency, inconsistent communication, and overall service I have received.

Please be aware that due to this experience, I am now actively exploring alternative options for both my home and auto insurance policies.

Sincerely,

I Ahmed

Very quick and easy quote.
Very helpful and communicative agent!

Very excellent customer service both personal who help me

Onlia flagged my original review and had it removed because they pay Trust pilot to filter reviews.

Everything I wrote was fact.

I changed my address with Onlia and they increased my insurance by $150 per month. I canceled the policy, but not without costing me an additional $300. With an insurance company, you have no choice but to pay.

Also, dealing with the customer service representative “broker” that complained on the phone that he’s making no money from my policy and then proceeded to end the conversation by stopping the recording and using obscenities.

This is how they treat a customer that had a policy with them since 2021.

Do not recommend. Use a reputable company that won’t take advantage of their ability to access your bank account.

With people I spoke with were excellent! Patient , and informative. I couldn't be happier!

Done in one day

Milia went above and beyond to help us get our insurance. I really appreciate everything that she did for us.

Prompt response to inquiries are the most important part of customer service and you guys nailed it!

I have been with Onlia for 3 years now and I am more than happy.

Sana assisted me with the process of setting up my policy. Very well communicated and easy setup. Thank you Sana!!

Brigitte was very sweet and kind.
Answered any Questions.
Thank you.

Friendly customer service, assisted and explained well my policy. Entertainment my questions. Michael, is very professional and help throughout the whole process. Thank you Michael.

Had a policy renewal issue where they more then doubled the price because they had an error in my records. When I pointed out the error, they increased the policy even more, just out of spite. Will never make business with this kind of company anymore.

It was truly an agonizing experience. Firstly, the quoted value I was provided didn't match that of the quoted value when I did the quote myself online. It was higher. Secondly, I disliked the experience of going back and forth retrieving documents I needed. I wish I was notified of all documentation to provide before hand. Nonetheless, I'm likely going to switch after a year.

My insurance rep was great gave me all information that I needed to know and set me up very quickly and helped me along the way

Poor customer service the worst customer service ever.

I just purchased auto insurance through Onlia and have had a wonderful experience so far! Sana helped me out and want above and beyond to make sure I was getting the best policy for what I needed. I look forward to continuing my insurance journey with them.