I love everything about Onlia. You guys have very good rates. Keep it up
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far I’ve had great service. My only complaints are that 1) i purposefully had my payments coming out on the 15th of the month because that was better for me. 2) now i suddenly have to come up with... See more
Company replied
Switched because of cheaper rate. Let's see what your service is like.
Company replied
Brigitte was very sweet and kind. Answered any Questions. Thank you.
Company replied
Company details
- #6 of 6 best companies in Auto Insurance Agency
- #6 of 6 best companies in Home Insurance Agency
Written by the company
At Onlia, we make home, auto, and lifestyle & leisure insurance a breeze. Our secret sauce? We’re the only brokerage that gives customers access to multiple insurance companies and competitive pricing, with the freedom to buy online or through a broker. We keep things simple, clear, and stress-free—because insurance doesn’t have to be a headache. Bottom line: we’re here to offer straightforward, flexible options with a friendly touch—and maybe a little swagger. As a RIBO licensed insurance broker serving customers in Ontario, Alberta, and BC, we’re able to find you the best quote for your needs at the best possible price from our group of nationally trusted carriers — 24/7 online, or over the phone with a broker. We’re backed by a strong and reputable Canadian financial holdings company, Southampton Financial Inc. Southampton’s principles are recognized for creating robust and successful insurance distributors in the Canadian marketplace.
Contact info
Toronto, Canada
- +1 844-472-7905
- support@onlia.ca
- onlia.ca
3.5
Average
4K reviews
Replied to 70% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Onlia
Thanks for your feedback! We're glad you had a good experience.
Reply from Onlia
We're thrilled we could help make getting insurance quick and simple for you. Thanks for your review!
Reply from Onlia
Thank you, Rajeev! We appreciate your review.
Very quick responses and gave me…
Very quick responses and gave me exactly what I was looking for not constantly trying to up sell like many others
June 20, 2025
Reply from Onlia
Thank you for your review, we appreciate your business!
Friendly
Friendly, positive individuals who both spoke clearly. No trouble hearing each of them. Understood everything that I had asked to change with my auto and home insurance policies.
Recommend what I should add that I hadn't had in my previous policies.
June 20, 2025
Reply from Onlia
Thanks for your kind words! We're glad you enjoyed your experience with us.
Great insurance platform
Great insurance platform. Although there were many reviews here outlining the flaws of this company a few months ago, recently it has significantly better. After south Hampton took over there were some initial problems, but now, the insurance platform is much better. Quick responses and great customer service. Overall really good right now - would totally recommend!
June 15, 2025
Unprompted review
Reply from Onlia
Thank you for your feedback!
I had a great experience with Onlia. It was a very satisfying experience
I love everything about Onlia. You guys have very good rates. Keep it up
June 3, 2025
Reply from Onlia
Thank you for the kind words! We're so glad to hear you're enjoying your experience with us.
Fraudulent and illegal company
Fraudulent and illegal company
It appears that Onlia has shut down, yet they continue billing former customers. This is clearly fraudulent behavior. Avoid this company at all costs.
Started an investigation with the FSRA
June 10, 2025
Unprompted review
Reply from Onlia
Hi Waleed, we are definitely still in operation. I can see that an agent recently responded to your ticket, but if you have any further questions, please don't hesitate to reach out. If you'd like your ticket escalated, please email us at support@onlia.ca with the subject line "Trustpilot Review" and it will be escalated to the appropriate team to action.
This use to be a great company until…
This use to be a great company until they became a brokerage firm awful everything canceled won’t be back they tried to over charge me for days included it my policy and other weird things if your still with them get out now !
June 6, 2025
Unprompted review
Reply from Onlia
Hi there, we're sorry to hear that you're not enjoying your experience with us. If you need any further assistance, please email us at support@onlia.ca and include 'Trustpilot Review' in the subject line. This will help us locate your case quickly and investigate your concerns properly.
Reply from Onlia
Thanks for your review! We're glad to hear you found it easy :)
Yikes…
Took over 4 months to get a reply to my application for insurance. Customer service isn’t reachable.
May 26, 2025
Unprompted review
Reply from Onlia
Hi there, thanks for leaving us your feedback. We're sorry to hear about your experience and the time it took to hear back. That's definitely not the service we strive to provide! If you'd like to chat with us further, please reach out to a broker at support@onlia.ca or at 1 844 472 7905.
Great service
So far I’ve had great service. My only complaints are that 1) i purposefully had my payments coming out on the 15th of the month because that was better for me. 2) now i suddenly have to come up with a double payment on the 1st of the month when rent is due. That seems highly unfair.
May 16, 2025
Reply from Onlia
Hi Erin, thanks for your great feedback! Oftentimes when a new policy starts, a double payment is charged up front by our carriers - similar to how first and last month's rent is due upfront when you move into a new apartment. If you'd like to discuss your payments further, please don't hesitate to reach out to our team at support@onlia.ca.
Onlia support is a big joke
Following a couple of my nasty reviews here, I was asked to send an email to their support team. Their support team took a month to respond back. The funny thing is they asked me for my number so that they can reach out and discuss the grievances. It has been a month and half and they are yet to contact me to "discuss".
I wonder if there is already a class action lawsuit against them for putting their customers through such hassles and wasting their time.
May 16, 2025
Unprompted review
Rep made it easy the entire process
April 24, 2025
Reply from Onlia
Thank you for the kind words! We're so glad to hear that our broker made the process easy for you 😊
Reply from Onlia
Thanks for the 5-star review, Owen! We truly appreciate it.
I’ve been with onlia for so long over 2…
I’ve been with onlia for so long over 2 years of being with them and having to re new my policy they are charging me 469 when I use to pay 450 for two people on my policy there so expensive I will find insurance else where the agent promised to call me back Saturday and didn’t do that. I’ve been lied to so I no longer will stay with onlia
April 25, 2025
Reply from Onlia
Hi Monara, thank you for your feedback. We're sorry to hear about your experience and the missed callback, that's not the service we aim to provide. We understand your frustration with the pricing changes and appreciate your time with us. If you'd like to discuss further, please reach out to your broker at support@onlia.ca or at 1 844 472 7905.
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