Online Carpets Reviews 6,436

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,819 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, finding them to be exactly as ordered and representing great value for money. The ordering process is consistently described as easy and straightforward, with many appreciating the competitive pricing that often beats local and high street stores. Reviewers also praise the fast and efficient delivery service, with many drivers noted for being helpful, professional, and accommodating. However, some customers experienced issues with damaged products upon arrival, including cuts, holes, or scratches, and felt that the company's online images did not accurately represent the product's true color. Additionally, a few people reported problems with delivery, such as delays, unhelpful drivers, or poor communication regarding order status, leading to frustration and inconvenience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the speed and efficiency... See more

Product

Customers consistently note positive experiences with product quality and value, often highlighting that the... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the quality... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and excellent... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward from samples to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service from online carpets,ordering was easy delivered was very quick and the carpet came very well wrapped up and the delivery man put the carpet where I wanted it to go without no fuss. T... See more

Rated 5 out of 5 stars

I tried online carpets having no prior knowledge of them. Ordering was simple with the on site calculator reliably telling me how many packs I need. I was kept informed of the delivery date, whic... See more

Rated 5 out of 5 stars

Cannot recommend this company enough. Very affordable flooring and free fast delivery. Have placed 2 orders so far, one for laminate flooring then one for carpets. Both were over the free delivery amo... See more

Rated 5 out of 5 stars

Amazing from ordering to delivery and us laying rhe flooring. I got so many quotes from local shops, large shops and nothing came close to the cost of this. Great quality, exactly what I ordered. I ha... See more


Company details

  1. Carpet Store

Written by the company

Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing from ordering to delivery and…

Amazing from ordering to delivery and us laying rhe flooring. I got so many quotes from local shops, large shops and nothing came close to the cost of this. Great quality, exactly what I ordered. I have also recommended to all my friends. Worth every penny.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Second time ordering from Online…

Second time ordering from Online Carpets and just as good an experience as the first time. Good prices, great selection, accommodating delivery man. All in all a great experience again. Thanks

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with product and service from Online Carpets

Bought Vinyl flooring from Online Carpets in April 2026:
Efficient service.
Prompt replies and communication.
Efficient delivery & kept informed of delivery.
Great product range and choice & product arrived as ordered and shown on website/image.
Good, clear website and information.
Competitive pricing.

Thank you to the Online Carpets team and the delivery driver for a smooth, efficient, professional service.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

It's not the 1st time buying from…

It's not the 1st time buying from Online Carpets & again I couldn't be happier with my choice. Truly a fantastic range to choose from, prices are always beyond belief, delivery is great so all in all exceptional throughout. My carpet fitter also couldn't believe thr quality of the carpet & price & asked the name of it so he can get in his house! Outstanding value, quality, choice, delivery cannot fault this company in any way...truly happy customer once again x

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

good supplier

Easy to order from getting samples to ordering the carpet. Delivery on time, as stated during the process, no problems

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great prices, and the flooring was so easy to put down. It finished our front room off perfectly.

May 2, 2026
Unprompted review

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