Online Carpets Reviews 6,434

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,819 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, finding them to be exactly as ordered and representing great value for money. The ordering process is consistently described as easy and straightforward, with many appreciating the competitive pricing that often beats local and high street stores. Reviewers also praise the fast and efficient delivery service, with many drivers noted for being helpful, professional, and accommodating. However, some customers experienced issues with damaged products upon arrival, including cuts, holes, or scratches, and felt that the company's online images did not accurately represent the product's true color. Additionally, a few people reported problems with delivery, such as delays, unhelpful drivers, or poor communication regarding order status, leading to frustration and inconvenience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the speed and efficiency... See more

Product

Customers consistently note positive experiences with product quality and value, often highlighting that the... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the quality... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and excellent... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward from samples to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service from online carpets,ordering was easy delivered was very quick and the carpet came very well wrapped up and the delivery man put the carpet where I wanted it to go without no fuss. T... See more

Rated 5 out of 5 stars

I tried online carpets having no prior knowledge of them. Ordering was simple with the on site calculator reliably telling me how many packs I need. I was kept informed of the delivery date, whic... See more

Rated 5 out of 5 stars

Cannot recommend this company enough. Very affordable flooring and free fast delivery. Have placed 2 orders so far, one for laminate flooring then one for carpets. Both were over the free delivery amo... See more

Rated 5 out of 5 stars

Amazing from ordering to delivery and us laying rhe flooring. I got so many quotes from local shops, large shops and nothing came close to the cost of this. Great quality, exactly what I ordered. I ha... See more


Company details

  1. Carpet Store

Written by the company

Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good price and service

Excellent service, from sending out samples quickly, to the ease of ordering. The whole process was faultless. My carpet arrived on time and well packaged. Would highly recommend

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent carpet and price

Free samples sent quickly. Delivered when they said it would be. The quality of the carpet was excellent as was the price. Wish we had found them sooner. Will DEFINITELY be using them again.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

Great. Very responsive, quick delivery of my order and fantastic savings without compromising quality. Would definitely recommend buying from here and I will be back for more once I decorate.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I tried online carpets having no prior…

I tried online carpets having no prior knowledge of them.
Ordering was simple with the on site calculator reliably telling me how many packs I need.
I was kept informed of the delivery date, which was accurate.
Delivered by van, the driver was pleasant and professional at all times.
All packs of flooring and underlay were in perfect condition.
I would definitely use this company again, prices are really competitive.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent value for money

Excellent value for money, furnished an entire two bed flat for a fraction of the price than other providers. Delivered promptly.

The only criticism is there is no option to get delivery to your actual door. Had a pallet delivered to outside the building (despite being a ground floor flat) and as a single woman, it took an entire day to carry it in…

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Wow what can I say what a company

Wow what can I say, the team delivered exactly we planned, the carpets are a high quality and I found them a good 30% chearer than the local stores around. You do have to find a local fitter but they do supply links to search local fitters. Even the fitter said you can't do better than carpets online

April 24, 2026
Unprompted review
Rated 2 out of 5 stars

not helpful

bought a expensive luxury saxony carpet, after 5 months it looked very flat. i contacted online carpets and got reply that this is normal in high traffic area. they were not interested in helping at all.

this was in child bedroom: child is in school and in before and after school every day of the week! carpet in bedroom was hardly used. definitely not HIGH traffic

May 15, 2025
Unprompted review
Online Carpets logo

Reply from Online Carpets

Good afternoon,

We are sorry to hear of the concerns raised with your carpet and appreciate the time taken to bring this to our attention.

Saxony carpets can naturally flatten over time, particularly in high-traffic areas such as hallways, stairs, and living rooms. Their soft, deep pile is what gives them a luxurious feel, but this can also make them more prone to compression and shading.

However, with the additional information you have provided confirming that the carpet has not been used in a high-traffic area, we are keen to gather some further information and carry out a full review of the concerns raised.

As such, we have sent a request for additional information and look forward to hearing from you further.

Kind regards,
Jenny
Online Carpets

Rated 5 out of 5 stars

I have used Online Carpets previously…

I have used Online Carpets previously so my 1st choice was to buy again from them. Great online selection of different carpets, i wanted decking carpet. Very reasonably priced & they use trusted couriers, so my delivery arrived quickly & in excellent condition. Thank you.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Inredibly fast service

Inredibly fast service , ordering was easy and with lots of choice > The item I selected is just as I had hoped for and I purchased it at an amazing price also . Highly recommended !

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Tiger print carpet

Tiger print carpet
Really easy process ordering.
Good communication before delivery and the delivery itself was great.

April 4, 2026
Unprompted review

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