Online Carpets Reviews 6,431

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,819 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, finding them to be exactly as ordered and representing great value for money. The ordering process is consistently described as easy and straightforward, with many appreciating the competitive pricing that often beats local and high street stores. Reviewers also praise the fast and efficient delivery service, with many drivers noted for being helpful, professional, and accommodating. However, some customers experienced issues with damaged products upon arrival, including cuts, holes, or scratches, and felt that the company's online images did not accurately represent the product's true color. Additionally, a few people reported problems with delivery, such as delays, unhelpful drivers, or poor communication regarding order status, leading to frustration and inconvenience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the speed and efficiency... See more

Product

Customers consistently note positive experiences with product quality and value, often highlighting that the... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the quality... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and excellent... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward from samples to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service from online carpets,ordering was easy delivered was very quick and the carpet came very well wrapped up and the delivery man put the carpet where I wanted it to go without no fuss. T... See more

Rated 5 out of 5 stars

I tried online carpets having no prior knowledge of them. Ordering was simple with the on site calculator reliably telling me how many packs I need. I was kept informed of the delivery date, whic... See more

Rated 5 out of 5 stars

Cannot recommend this company enough. Very affordable flooring and free fast delivery. Have placed 2 orders so far, one for laminate flooring then one for carpets. Both were over the free delivery amo... See more

Rated 5 out of 5 stars

Amazing from ordering to delivery and us laying rhe flooring. I got so many quotes from local shops, large shops and nothing came close to the cost of this. Great quality, exactly what I ordered. I ha... See more


Company details

  1. Carpet Store

Written by the company

Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good experience

Ordered some cheap vinyl on 17th April, the order was confirmed on the 20th April (next working day), received an email on the 24th confirming that it would be delivered on the 27th.
Order was delivered without issue on the 27th, with a message sent with a 5 minute ETA. It doesn't quite meet the timeframe for standard delivery, so if you need something very quickly, take that into account when ordering from this company.

I got a good deal with the vinyl flooring, but delivery was just under £20.

Quality of the products were absolutely fine, no issues with length etc, everything was as I requested. I would use this company again in the future

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Can't fault this place.
Bought some 12mm laminate for a rental.
It came on time, the driver was great, the product was reasonably priced.
I'll be using them again for either my house or another rental.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Second time ordering

Second time ordering. Cheapest around. Fast delivery and the delivery drivers are great. Smooth experience both times and the quality is great.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

New stair carpet

The delivery was on time the carpet excellent and the same colour as the picture and omg what value ive used this company before and will definitely use them again! Fantastic.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great price

Great price. Easy to order. Great delivery service.
The price seemed too good to be true, but I'm very pleased with my carpet and underlay.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

2nd time I've used Online Carpets, there will be a 3rd, 4th.....

2nd time I've used Online Carpets, the reason is that they delivery what they say they will, when they say they will.

Free samples is a really useful addition, probably wouldn't use them without it. I think I had 12 samples for my lounge, I wanted to get it right.
Price is good

Delivery was on time, driver helped get it in the house too which was great.

Ordered on the 2nd April, Delivered on the 8th - Bare in mind that this had Easter weekend in the middle 3-7th April!!

Would I use them again, Definitely!
Would I recommend them, Definitely!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I’m a small business owner

I’m a small business owner. I’ve used your company many many many times now. I’m a floor fitter. I’m really happy with your service. Delivery is always on time. Product is 2nd to none. Keep up the good work guys.

April 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look