Online Divorce Reviews 938

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 245 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of use and the straightforward nature of the user experience, making complex processes much simpler. Many appreciate how the service streamlines tasks, saving time and effort, and often note the clear explanations provided. However, some people were dissatisfied with the pricing and payment structure, mentioning unexpected additional fees and charges that were not clearly communicated upfront. There were also occasional concerns about the service, with a few customers reporting issues with receiving paperwork promptly or feeling that the support did not meet their expectations.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting its ease and speed. Many reviewers... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the great service... See more

Website

People report ambiguous experiences with the website. While some customers found the website easy to navigate... See more

Price

Consumers find price to be negative, expressing significant dissatisfaction with unexpected and misleading... See more

Payment

Customers had negative experiences with payment, expressing significant dissatisfaction with unexpected and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was concerned at first when filing my divorce with this company but after reading the reviews I decided to file. I am very happy I did. First Customer Service is outstanding. I called several times... See more

Company replied

Rated 4 out of 5 stars

Amount of $$ it cost though online vs attorney. Best for uncontested divorce.

Company replied

Rated 5 out of 5 stars

The representative under stood I was disabled and having a hard time maneuvering through the forms to make the necessary changes I needed to make in order to process. He was very helpful, guided me t... See more

Company replied


Company details

  1. Legal Services

Written by the company

Online Divorce will help you to terminate your marriage quickly and easily, you will not need to spend time and money on an attorney. Using our service, you can readily fill divorce forms online simply by answering the questions about your marriage. Online Divorce gives 100% guarantee that your divorce forms will be approved by the court.


Contact info

3.9

Great

TrustScore 4 out of 5

938 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

I'm helping my son to get a divorce…

I'm helping my son to get a divorce The paper work didn't ask who wanted the service

October 11, 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

Hi Linda, please reach out to us for assistance directly through your account. We're ready to help!

Rated 5 out of 5 stars

Great support

This site has been very helpful with great support from their team! They very helpful when I was confused about some of the terminology and process being my first time going through this which is not fun. They are a great source to go through instead of dealing with a lot of legalities and lawyers when you don't have a lot of money to do so. I highly recommend this site when you're not sure how to proceed with such a life altering event. Thanks to all my team members who helped me along the way!

September 17, 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

We’re so happy to hear you had a great experience at Online Divorce. Your review made our day! Our whole team works very hard to keep our customers happy.

Rated 5 out of 5 stars

Ease of mind

The ease of receiving the information and simplicity to order.

October 8, 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

We’re grateful that you took the time to leave us a review. Thanks a lot!

Rated 3 out of 5 stars

Title

Title
I haven't received anything worth giving feedback on.

October 8, 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

Thanks for the review!

Rated 5 out of 5 stars

Its simple and fast

October 6, 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

Your feedback means a lot to our team. Thank you for taking the time to leave us this review!

Rated 1 out of 5 stars

This is unusable for anybody who does…

This is unusable for anybody who does not have all the information for their spouse and them at one time - you cannot skip ahead and go back to things later, you cannot get any answers from customer services, and you cannot get a refund if they do not do a good job. 100% no to this product.

October 2, 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet your expectations. We understand how frustrating the divorce process can be, especially when aren't able to get the information needed from your spouse to move forward.
If there's anything else we can do to assist you with helping to address any remaining concerns — please reach out to us directly though your account, and we'll do our best to help.

Rated 5 out of 5 stars

Fast and easy!

February 10, 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

We really appreciate you sharing your review of our service. Thank you!

Rated 5 out of 5 stars

Simple

Simple, quick, to the point.

October 2, 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

We’re grateful that you took the time to leave us a review. Thanks a lot!

Rated 5 out of 5 stars

Easy divorce.

It was the easiest thing I've ever done.

September 30, 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

Thanks for sharing your review with our community. It means a lot to us.

Rated 4 out of 5 stars

Seems simple

Seems simple, hope everything works

September 29, 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

We really appreciate you sharing your review of our service. Thank you!

Rated 5 out of 5 stars

Great reviews

Great reviews! I know I can trust this service after reading all of the positive things customers before me have said. Easy to answer questions that were easy to understand. Affordable. Convenient. Doing things online will help me and my spouse avoid hefty legal fees and standing in a court room before a judge. Stress Free! :D

September 24, 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

We’re grateful that you took the time to leave us a review. Thanks a lot!

Rated 2 out of 5 stars

SLAs are not followed no progress made

SLAs are not followed so they don't have to provide a refund when they inevitably screw something up.

I signed up and immediately completed my information sending the paperwork to my caseworker. They said forms are reviewed and ready within 2 business days. 4 business days later after I reached out, they finally posted them for my review. Once I mailed my signed forms back, it took another 12 business days for them to review my signed paperwork, when their SLA is 7-10.

Including the time USPS uses to deliver documents, you're easily outside the 30-day refund period. I paid for Platinum Service which included the tracking/mailing of the forms for both parties. And when my spouse refused to sign his forms, they refused to send my paperwork to the courts for filing without his.

They've refused a refund for the Platinum Service upgrade; I was not asking for the monthly membership or initial filing fee to be refunded. They have to review my request to return my documentation, including marriage certificate and money order, why? DC's forms for contested and uncontested divorces are identical and you only need the complaint to start the filing process. It's been over a month and no progress was made by them.

You won't file my paperwork, but you also won't send it back? I went downtown and filed for divorce myself and was given a scheduled court date.

I have paid about $600 to onlinedivorce.com and have nothing to show for it. Stay away from this scam of a company. Read BBB for more real life reviews!!

September 24, 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

We're committed to helping every customer, but we weren't able to verify your account in our system.
If you've used our service and experienced an issue, we’d appreciate the opportunity to make things right. Please contact us directly so we can look into it and assist you further.

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