Could not get my documents in time to get passport for my trip. Never downloaded anything from Passport center. Called within one hour of paying Two hundred dollars to cancel and was informed absolute... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Received my passport one day earlier than expected, in 6 days including a weekend. Tracking the process step by step is easy by clicking the link provided by email. You might be putting on hold for a... See more
Company replied
Total scam. They create an email box that you don’t have access to and put it on the passport application. Their customer service reps don’t even know where they are expecting you to send your pas... See more
Company replied
I realized 4 days before my vacation that my passport had expired. I searched and passport center was the first to come up, as NY had no appointments for same day. The documents were clear and easy... See more
Company replied
Company details
Information provided by various external sources
We’ve streamlined the passport application process down by creating a platform that guides you so you know exactly what you’ll need to successfully complete your passport application faster than using the post offic
Contact info
United States
- onlineexpeditors.com
2.6
Poor
612 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great experience, great service! The staff was very patient with my case and everything was done quickly! Definitely will come back!
July 23, 2019
Unprompted review
Reply from Online Expeditors
Thank you so much for this great feedback, Lorenzo. We are so happy to hear that you had such a positive experience with our team and service. We appreciate your choosing us, and we wish you safe and happy travels!
Amazing service & speed
Excellent service! Gerardo Fiano is the best! Highly recommend to anyone.
July 23, 2019
Unprompted review
Reply from Online Expeditors
Thank you so much for this great feedback, Argenis. We are so happy to hear that you had such a positive experience with our team and service. We appreciate your choosing us, and we wish you safe and happy travels!
Awesome customer service
Awesome customer service, I was very skeptical but I got advised very well, even though it might be pricey, it is worth every penny.
July 23, 2019
Unprompted review
Reply from Online Expeditors
Greetings and thank you for reaching out to us Gerardo. We are so pleased to hear that you had such a great experience with our team. We work hard to offer unparalleled service and customer care, and we are so glad that is what you received. We appreciate your choosing us, and we wish you safe and happy travels!
Great Service saved my trip
Great Service, they were Professional and Quick to Respond. I was amazed by their professionalism and how understanding they where. They saved my trip and will recommend others to use their services.
July 23, 2019
Unprompted review
Reply from Online Expeditors
Thank you so much for sharing this great feedback with us, Armando. We are so happy to hear that you had such a positive experience with our team and service, and that we were able to put you at ease. We truly appreciate your choosing and trusting us, and we wish you safe and happy travels!
DO NOT USE THIS SERVICE!!
DO NOT USE THIS SERVICE!!! Absolute worst experience I could have ever imagined. I paid $170 extra to get my passport expedited and the company did literally nothing. I called several times trying to speak with an agent and was never able to get through to an actual agent. An answering service told me they would send an email to an agent marked urgent on multiple occasions and again I never received a call back. When I finally got my paperwork sent in, after waiting a week and a half and not hearing any response I checked my email and I only received one email stating that I was missing an authorization paper on the outside of the packet. It was not stated anywhere that this paper was needed when filing everything out. I then called in and talked to an agent who proceeded to tell me I was going to have to upgrade my service because I didn't have enough time now and I would have to pay for it. I asked to speak to a supervisor and she told me she would have to have one call me back. Furious I expressed how many times I had been told that in the past and I was not going to accept that response. Finally she patched me through to a manager who said he would take care of it and he would email the paperwork over, just sign it and send it back. After doing so he called back stating he had sent the wrong paper over and I had to do it again with the right one. I am still waiting to see if this gets resolved. If not I will miss my sister's wedding. DO NOT USE THIS SERVICE!!!
July 18, 2019
Unprompted review
Reply from Online Expeditors
Greetings, Preston. First, we would like to say how surprised and disappointed we are to hear of your experience with our service. We take seriously the trust and confidence our customers put in us to get them where they need to go, when they need to be there. We appreciate your choosing us to get you to your sister's wedding and we will do all we can to get you there. We have escalated your case based on your feedback, and the urgency of your situation, and our team is working diligently to ensure success and speed in the remainder of your experience with us. We will have a manager reach out to you immediately to give you a current status, a projected date of delivery, and answer any remaining questions you might have about this process. We truly appreciate your reaching out to us and giving us an opportunity to turn your experience around. We look forward to speaking with you.
So frustrated
So frustrated. I haven’t heard back from them ever. I got a call once from my worker and have been trying to contact her and she does not answer me via phone or email. I’m starting to think they are scammers. I want a refund immediately please.
July 18, 2019
Unprompted review
Reply from Online Expeditors
Greetings and thank you for reaching out to us, Melissa. We are disappointed to hear that you are having such trouble getting in contact with your case manager. We have located your order and will have a Passport Advisor reach out to your ASAP. We look forward to speaking with you!
Very poor customer service
Very poor customer service. I have requested for my documents to be sent back 2 different times, and they are still holding them. Going on the 3rd week. I have already lost my ticket to where I was going. I was hung up on. I may have been rude but they jerk you around. I am getting a lawyer involved to communicate
July 18, 2019
Unprompted review
Reply from Online Expeditors
Thank you for reaching out to us, Joseph. We are going to follow up on your case, and get a status on your documents and refund. We will make sure that all information is communicated to you, at the contact information you provided in your order. We look forward to resolving your case.
Sketchy business practices
I wasn't notified that I would be charged but my credit card was charged all the fees immediately after entering the information and before working on the application. They haven't replied to my email requesting a refund in 3 days and I really feel ripped off.
July 17, 2019
Unprompted review
Reply from Online Expeditors
Greetings, Ethan, and thank you for reaching out to us. We are sorry to hear that you have been having trouble communicating with us. When placing your order with our company, you are prompted to agree to our terms of service and authorize payment of the service you select. The payment is made by you when you authorize the payment in our purchase portal. We have located your order and sent you the cancellation information via email. Please complete it so that our Billing Team can review your request. Thank you.
TERRIBLE!! WANT REFUND
TERRIBLE!!! I got all my documents and printed everything out and all i needed was an “authorization agent” to sign my form and every place I went to told me it’s sounded sketch and that they couldn’t sign!!! I went to 6 PLACES SIX!!! I kept calling customer service and they didn’t answer at all!!!! Biggest scam ever I wish i never did this and hope no one does bc I spend close to $300 and they said if i don’t mail things in time I’d get charged?? WTH!!! I have to rush to mexico for an emergency so i was desperate. I’m so upset and can’t believe i wasted MONEY and time. PLEASE everyone don’t use this trust me. I wish I read all the reviews before but like i said I was so desperate. I want my money back!! the “shipping” out and in was $60 and i’m sure it won’t even be shipped. I want my money back asap so i can actually buy my passport a different way
- THEY SAID THEYLL REACH OUT AND DIDNT HELP WHAT SO EVER it’s been almost a month and I don’t have my passport yet, they told me to sent my ID info which i did but they’re asking for 5 forms of identification. My documents or any pictures ID’s that i’ve had in the past are in mexico so I don’t know i’m suppose to get that without a passport. I’ve spend over $500 dollars and I spend $40 more dollars to send a copy of my old expired passport. I’m about to spend $40 trying to send out some documents with my name on them. My flight is on the 8th of august and at this point I doubt i’ll be getting my passport. I either want a refund or my passport sent in under 1-3 days
July 17, 2019
Unprompted review
Reply from Online Expeditors
Greetings, Victoria, and thank you for reaching out. We are registered couriers with the US Dept of State. We are disappointed to hear that the Acceptance Agents in your area were not familiar with third-party courier passport services, but we are certainly legitimate and take our federal registration very seriously. We would be happy to go over next steps with you in obtaining your passport at an expedited rate, as well as assisting you in potentially finding an Acceptance Agent that is experienced in dealing with expediting services. In looking into your order, we see that you still have time to make the appointment/slot we reserved on your behalf for the processing of your documents. We will escalate your case and have a Passport Advisor reach out to you directly. We look forward to speaking with you.
**Update**
Greetings, Victoria. We see that you have been in contact with our team and that they did let you know that the US Department of State was requiring further identification to continue processing your passport request. We assure you that this request is from the federal government, not our service. We understand that what they are requesting may be difficult to provide, so we will get in contact with you to review all of your options for having the government proceed in your application process. We will be in touch with you again today. We look forward to speaking with you.
AVOID at ALL COST!
Please, please, please avoid this company like the plague. They have taken out money from my account again and again (without providing receipts) to upgrade expediting service but have not delivered in their promises to make this a headache free experience. I have paid over $500 for my baby's passport to be delivered before our flight and yet I'm sitting in another country without my infant son. My family member had to take a month off work to look after my baby while we are taking care of other family member here. Unreliable, irresponsible, not knowledgeable.
July 11, 2019
Unprompted review
Reply from Online Expeditors
Thank you for reaching out. We have looked into your case and found the following information:
this application had been suspended by the Dept of State due to an issue with the Letter of Authorization they executed and had sealed in their adjudicated envelope. We informed you of the issue and was gave instructions on how to properly fill out the Letter of Authorization, and provided an inbound shipping label to get us the document. Once it was received, the letter of authorization was re-submitted to the government. On 7/5 the resubmission occurred, and we advised that unfortunately due to this delay at the government level, travel on 7/7 would not be possible. We see that you will be receiving the passport tomorrow via FedEx. We are truly disappointed that the issue with the application impacted the applicant's ability to travel, as our ultimate goal is always to get our customers on their trips. We are however happy that the passport was ultimately released by the government and will be arriving to you. Please reach out to us with further questions.
This company is the worst rip off scan…
This company is the worst rip off scan ever. I immediately requested a full refund of $198.00 . That was taken from my bank account that second. No services did not receive or use. If I wanted to get my passport using this company they demanded a (additional) $198.00 first. I refused and promptly canceled any and all dealings with this company. I was promised over the phone by a company representative a full refund within 5 business days. This was on June 24th. It is now July and my money has not yet been put back in my account. I call every day and every day another excuse by this company. I never received any services or goods for my money. And they only have a record of me contacting them 1 time. They are a scam who have no product they offer and they have blatantly stolen almost $200. From me while promising a full refund. DO NOT USE THIS COMPANY. I will be pressing charges this week if my money is not refunded.
July 4, 2019
Unprompted review
Reply from Online Expeditors
Greetings, Rhonda, and thank you for reaching out. We will touch base with our billing team in regards to your case and ask that this be resolved ASAP.
Impeccable website, horrible customer service
After calling and leaving messages three times beginning 9am Eastern, the rude and dismissive Kerriuana Ward told me she would not be able to furnish my passport renewal by Wednesday morning, despite the fact that I had all of my paperwork in order (and had paid.) Though your front-end website experience is outstanding, your ability to perform and service clients is sorely lacking. Mrs Ward instructed me to go directly to the passport agency and that she would issue me a refund. I see this is easier said than done, in both respects!
July 2, 2019
Unprompted review
Reply from Online Expeditors
Greetings and thank you for reaching out. We are terribly disappointed to hear that you did not have the amazing experience with our team so many do. Unfortunately, as the US Dept of State will have a closure this week due to July 4th, the submission and retrieval of passport applications and ultimately the passports will be impacted. As third party couriers, we must process applications based on the US Dept of State's schedule. Our ultimate goal is to advise our customers about the best and fastest way to get their passports based on their individual circumstances. The advice given by our rep would be the best suggestion we would have the week of a holiday closure, as it removes the shipping time involved when you use a third party courier like us. We hope this suggestion proves to get you your passport in time for your trip. We will look into your case and ensure that the resolution of it happens ASAP. Thanks!
Given incorrect and misleading…
Given incorrect and misleading information, I was also manipulated by their telling me that the courier authorization needed to be completed "by hand." This rule is not evident in their emails or document instructions. Do not use this service.
June 29, 2019
Unprompted review
Reply from Online Expeditors
Greetings and thank you for reaching out. We are disappointed to hear that you did not have the great experience we strive for with all of our customers. We know that the details of gathering passport documentation can be confusing, and we do our best to make clear the requirements and assist our customers in avoiding the common pitfalls in expediting a passport. We truly appreciate your feedback, as this is our best tool in continuing to improve our process and our customers' experiences. Please feel free to reach out to our team with any remaining questions in regards to your application, and we appreciate your feedback!
I got charged even though I never…
I got charged even though I never finished my application for my passport and now I can't get my money back...
June 22, 2019
Unprompted review
Reply from Online Expeditors
Greetings, Jonathan. We are disappointed to hear that you were not able to continue with our service, and have the amazing experience with our team so many people do. Per our terms of service, our no-refund policy is based on the appointment, or "slot", system to which we must adhere as third-party emergency couriers. Please feel free to give us a call to discuss your cancellation options if you have not already done so. We look forward to hearing from you!
Passportcenter appears to be a scam
Passportcenter 24 hour service appears to be a scam. They offer a 24 service that you must pay for up front. I paid on a Saturday and tried to call immediately because I had to have the passport by Wednesday. The person I spoke to said that the service is for 24 business hours, I.e., 1 day, which would have been fine. I even received an email that purported to be from an account manager. I replied to that email again stating that I needed the passport by Wednesday and asking for confirmation that they could do that. They did not respond to my emails. When I completed my application, I told them that I was traveling Wednesday. Upon completing the application and paying the fee, I was told to call first thing Monday morning to confirm my information. I called first thing Monday morning and the person I spoke to said they wouldn’t be able to get the passport to me until Saturday. I immediately canceled their service and made plans to go to Detroit to have the passport processed on Tuesday so I could travel on Wednesday. I received an email that they were processing my refund request, but still haven’t heard from them about the refund. That was nearly two weeks ago. Unless they refund all of my money, then I would tell everyone to avoid them. They appear to be a scam that preys on people in need. They promise a 24 service they can’t deliver.
UPDATE: Passport Center - I have tried to call your customer service to give you the requested information and have not received a call back. Please update your response with how I can contact you and I will give you the information requested.
UPDATE 2: Order No: GW-A8D088F3C
June 21, 2019
Unprompted review
Reply from Online Expeditors
Greetings and thank you for reaching out. Please send us your order information so we can look into your case and get this resolved for you. We look forward to hearing from you!
**UPDATE**
Greetings, please send us your order information (you can do this through an update in your review, listing your order number) and we will take a look into your case. Thank you, and we look forward to hearing from you.
**UPDATE**
Thank you for sharing your order information. We will send this info to our leadership team and they will review your case with our billing team. Once the review is complete, they will reach out to you with the resolution. Thank you!
Don’t be fooled!!
Don’t be fooled!!
This company is awful and the just steal your money and do nothing.. no return calls, emails or anything. It’s a scam!! 600 dollars later I have nothing but wasted time
June 18, 2019
Unprompted review
Reply from Online Expeditors
Greetings and thank you for reaching out to us. Please message us with your order information so that we can investigate your case immediately. We take seriously the responsibility of guiding our customers through this federal process, and we would like the opportunity to turn your experience around. We look forward to hearing from you!
Thieves
Thieves!
DO NOT USE THIS COMPANY!!! I paid for a very expensive service. Their top of the line offering. And NOT 1 person has contacted me to get the ball rolling. I, AS THE CUSTOMER, had to contact an account manager. No phone calls. No returned emails. NOTHING. And when you do manage to speak to a live person, it almost ALWAYS is a receptionist, and nobody that can look up your information anyway. Dealing with them has caused MAYHEM, and me ultimately missing and losing my flight. Now I cannot travel with my family, for a family emergency. These people are terrible. And I see they respond to these negative reviews, but won't email someone they've taken money from.
As you can see below, just like I mentioned above...They are QUICK to answer a negative review and sound caring and professional, but I STILL did not receive a phone call nor an email. But I do have ALL phone records, still have my UNANSWERED emails, and I WILL be taking legal action against this company. Because I have the time & the money to do so. To answer the question, my order number is:
GW-C6D082FDB
***Update #2***
Again, as you can see below, They present themselves as to be diligent in their communication. Where was this after you charged me more than $500 and let it sit for a week? I also put in a request for a refund, and have yet to hear about that, nor did I get a confirmation email saying that I've done so. But that's fine. A legal representative will see about getting my money back, then uncovering their scheme. So Passport Center, you have a choice. Refund me NOW, or deal with what comes later.
June 10, 2019
Unprompted review
Reply from Online Expeditors
Greetings and thank you for reaching out to us. Please message us with your order information so that we can investigate your case immediately. We take seriously the responsibility of guiding our customers through this federal process, and we would like the opportunity to turn your experience around. We look forward to hearing from you!
**UPDATE**
Greetings, Marcus. In looking into your order we do see that you spoke with our representatives, and had scheduled to ship your documentation out to us tomorrow, for us to receive and process on a one day basis on Thursday. We would be happy to continue on this schedule, and obtain your passport. We will have a member of our management reach out to you today to go over next steps or any remaining questions you might have in regards to our process. Thank you.
DON’T use this service
DON’T use this service. It’s double your money than your local courthouse and the customer service is HORRIBLE. It is 4 days before I leave the country and my package didn’t arrive like my notification advised. After panicking and calling govworks and fedex we found out it was delivered to the wrong address. FedEx delivered it to the address on the envelope that was incorrectly written by govworks. The passport process using this company has been a nightmare. Today as I was panicked they could have cared less.
May 31, 2019
Unprompted review
Reply from Online Expeditors
Greetings, Mel, and thank you for reaching out to us. Please message us with your order information as we would like to look further into your case. As our FedEx labels are automated based on the information placed in the order by the customer, so if there was an error we definitely want to find root cause and address it. We are disappointed to here that this had such an impact on your experience with our service, and we look forward to diving deeper into your order. Thank you.
Worse company ever
Worse company ever, i cancel the service same day because it wasn't necessary flight that happens 13 days ago and still waiting for my refund also i been calling and no body answer the phone leave a bunch of messages and nothing next step call my credit card and get my money back one way or another PLEASE DONT USE THEIR SERVICE THEY DONT WORTH YOUR MONEY.
May 30, 2019
Unprompted review
Reply from Online Expeditors
Greetings, Lupita. We are disappointed to hear that you were not able to continue with our service, and have the amazing experience with our team so many people do. Per our terms of service, our no-refund policy is based on the appointment, or "slot", system to which we must adhere as third-party emergency couriers. Despite this, we would be happy to look into your case and get you an update on your cancellation request. Please message us with your order number and we will be sure to get you a status update. We look forward to hearing from you.
find it hard to believe that a company…
find it hard to believe that a company that operates in the manner that they do is able to remain in business. Customer service is atrocious, and the work that they do is even worse. I began attempting to get a passport through them almost 9 weeks ago, so I could attend my sister's wedding. I should have gone through the postal service. Fast forward to the day before my flight (after I was promised my passport would be fedexed to me that day) and I get a call saying my passport photo was damaged in transit. In a sealed envelope. Explain that one. Now I have a 2k plane ticket I can't use not to mention the lost time and additional money using you. And as per usual, nobody can return a phone call or respond to an email about refunding my money. Not sure what they actually do. I'm curious. Does anyone even really work there? SCAMMERS!
May 29, 2019
Unprompted review
Reply from Online Expeditors
Hello, Jeremy, and thank you for reaching out to us. Unfortunately, it sounds to us like the Dept of State suspended your passport application due to photo. As you know your documentation came to us in a sealed enveloped that we, as third party couriers, are not permitted to open. We ensure that these sealed envelopes are handled with the utmost care once we receive them as the State Dept won't accept an adjudicated envelope for submission if it appears damaged or tampered with. Since the application was in fact successfully submitted, the envelope that we delivered to the State Dept was not in damaged condition based on our evaluation. If any of the documentation sealed inside that envelope that we deliver to the government still sealed, the government will suspend that application. We do our best to vet the documentation we receive prior to submission to avoid any issues or delays at the government level, but ultimately our ability to do this is limited when it comes to adjudicated envelopes (as we cannot open them). Despite all this, we truly are disappointed to hear about your experience and your impression of our company and service. We are a team of individuals that work hard each day to navigate a complicated government process on behalf of our customers, and to create the best customer experience possible during the process. Please message us with your order information so that we can look into your case and see if we can find some resolution. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.