Sophie was great, explained everything. Unlike the e-mail who more or less threatened you with a fine if you didnt meet the deadline. It was only thanks to Sophie that I found out there was 4 weeks gr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having received three renewal confirmation statements, when I glanced at the latest email, I initially thought it was coming directly from Companies House. I also assumed the online filing service was... See more
Gabriela was excellent. She supported me with the right links at the right time. The new companies house process is so complicated and frankly doesn’t work well. Online filings made it much easier an... See more
Company replied
This company saved me for failing submiting Confirmation Statement on time at the last day of the deadline. I struggled to find the way of staying compliant to new stricter rules and at the same... See more
Company replied
Company details
Written by the company
Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.
Contact info
Suite G04 1 Quality Court, Chancery Lane, WC2A 1HR, London, United Kingdom
- 02038722696
- support@onlinefilings.co.uk
- onlinefilings.co.uk
4.0
Great
3K reviews
Replied to 48% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
online filing
Having completed my filing on the 13/04/26 I received a letter from companies house saying it was filed late and that I could be fined, so don't know what happened there. I then used online filings again to change the address and it went through no problem
May 11, 2026
Unprompted review
Reply from OnlineFilings™
Hi Monika,
Thank you for your feedback, we really appreciate it.
Really happy to hear you had a smooth experience. We will be here to assist next time you need.
Thanks again and take care!
- The Online Filings team.
Urgent call for help on my company …
I requested for help and the help was provided instantly in less than 15minutes. I felt so amazed. Also advice on what to do to stay safe was also provided. 👌
May 14, 2026
Unprompted review
Reply from OnlineFilings™
Hi Ednah,
Thank you so much for your kind feedback!
We’re really glad we could assist you quickly when you needed it.
It’s great to hear that the guidance provided was helpful and gave you clarity. If you ever need anything else, we’re always here to help.
- The Online Filings team.
Very professional and friendly 👍
May 12, 2026
Unprompted review
Reply from OnlineFilings™
Hi Adam,
Thanks for the great review.
Professional and friendly is exactly what we aim for, so it’s lovely to hear that came across during your experience with us. We’ll make sure your comments are shared with the team.
- The Online Filings team.
It was quite interesting one with the online filling
It was quite interesting one getting some information you might need for the filling to complete it. I would have prefer if I had all the information I needed for the filling to be able to speed up the process. There could have been a link you could click on to get access to any information you needed for the filling.
May 10, 2026
Unprompted review
Reply from OnlineFilings™
Hi Robert,
Thanks for the feedback and for taking the time to leave a review.
We appreciate your comments here. Our landing pages and FAQs on our website do aim to show what information may be needed before checkout, but we understand there’s always room to improve the experience and make things clearer along the way.
We’ll make sure your comments are passed on to the team, and we’ll be here to help if you need us again in future.
Thanks again for choosing Online Filings.
Absolute con and impossible to speak…
Absolute con and impossible to speak to. Do not go with them !
May 11, 2026
Unprompted review
Reply from OnlineFilings™
Hi Gordon,
We’re sorry to hear you feel this way.
Having reviewed your order, it appears the filing could not be completed at this stage because the company authentication code was not entered. As part of the process, you selected the option within our form to request the code by post, which is a standard Companies House security requirement before filings can be submitted.
The authentication code can take up to 10 working days to arrive at your registered office. The code is issued and sent exclusively by Companies House via post, and the delivery timeframe is unfortunately beyond Online Filings’ control.
Our team responded to your email asking how we could assist further, but we have not yet received a reply.
Online Filings is a private filing service provider, and we do aim to make the filing process simpler by guiding customers through the required steps and checks.
We do appreciate your feedback and If you still require assistance, our team remains happy to help.
- The Online Filings team.
Very quick and easy to use
May 5, 2026
Unprompted review
Reply from OnlineFilings™
Hi Alex,
Thanks for your feedback, really glad to hear you were happy with the service.
We appreciate you choosing Online Filings.
– The Online Filings team
I have use Online fillings a few times…
I have use Online fillings a few times for different services and they have always been prompt, reasonable price and they do everything you need in regards to Ltd company with no hassle . They are also recognised by HMRC & Companies house so there a trust worthy company. For all the hassle of doing it your self and getting it wrong, companies like OF are definitely worth the cost.
April 22, 2026
Unprompted review
Reply from OnlineFilings™
Thanks for the continued trust in us, Will. Really appreciate you coming back for our services.
Great to hear things have consistently felt prompt and hassle free, and that our support has made things easier for you. That’s exactly what we aim for.
We’ll pass your kind words on to the rest of the team. Always here when you need us again.
Thank you for your support is 5 star…
Thank you for your support is 5 star and more . Very prompt . I was worried about the negative feedback on the site but mine is delightfully
May 7, 2026
Unprompted review
Reply from OnlineFilings™
Thanks so much for the nice review. Really glad we could help and that everything felt prompt and smooth for you.
We also really appreciate your honesty about the concern beforehand, so it’s especially nice to hear your own experience turned out to be a positive one. That means a lot to the team.
Thanks again for choosing Online Filings, and we’ll be here whenever you need us next.
- The Online Filings team
Please don't use this company
Please don't use this company. A big scam 3rd party though they pretend to be a government body. You won't be refunded if you mistake used any services. Always use gov.uk website. Emailed to customer service many times, but the lady keeps replying the same. Poor customer service.
May 7, 2026
Unprompted review
Reply from OnlineFilings™
Hi Mumtahin,
We are sorry to hear that this was your impression of our service.
To clarify, Online Filings is a private filing service provider and we do not claim to be a government body. Our website, pricing and checkout clearly state that we are an independent service and not affiliated with GOV.UK or Companies House. Filing directly with GOV.UK is always an option, and many customers choose our service to save time and receive assistance throughout the process.
Looking at your case, the dissolution filing was not completed because the authentication code entered during the authorisation step was incorrect. You were given the option to have the authentication code securely sent to your registered office address and then return to continue the filing once received, however you decided not to proceed further.
We appreciate your feedback regarding customer service. Our team replied based on the information available and the Companies House requirements needed to complete the filing.
We wish you the best with your business and remain happy to assist should you decide to use our service again in the future.
- The Online Filings team.
Profoundly Complicated
Having gained a Personal Code by identification at post office, then completing the input for the Company with acceptance of submission for the Confirmation Statement without use of the Personal Code followed by duplicate identification again needing use of a smart phone was profoundly complicated.
May 4, 2026
Unprompted review
Reply from OnlineFilings™
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that the process felt more complicated than expected.
As Online Filings is an Authorised Corporate Service Provider (ACSP) registered with Companies House and supervised by HMRC for Anti-Money Laundering compliance, we are required to verify the identity of all directors and users before any filing can be submitted through our platform. This is a mandatory requirement and is in place to ensure that all filings are properly authorised and compliant with UK regulations.
We understand that this process can sometimes be unfamiliar, and our Customer Experience team is always available to assist and guide users through each step where needed.
We would be happy to assist you again should you choose to file with us in the future.
- The Online Filings team
Opportunists
Opportunists. Sent me an email with the title "Your Confirmation Statement is due soon". When I opened the email, it was scaremongering that I had a legal obligation to submit a confirmation statement and not doing so could result in penalties, but it was for a company I have no association with, that isn't local to me, and that I have never even heard of. No mention in the email that they're not actual the official government website so this definitely falls under the 'scam' category for me.
May 6, 2026
Unprompted review
Reply from OnlineFilings™
Hi Paul,
Thank you for your review. We’re sorry to hear you’ve had a poor experience.
We’ve tried to match your comments with a case on our system, but we need a bit more detail in order to do so. We’ve sent you a message privately on Trustpilot asking for this information so we can locate your file and check what happened.
Once we hear back from you, we’ll take a closer look and come back to you directly.
– The Online Filings team
It has alternative ways to get the…
It has alternative ways to get the fillings done.
May 1, 2026
Unprompted review
Reply from OnlineFilings™
Hi Roslyn,
Thank you for taking the time to leave a review. We’re glad you found the different options within the service useful for completing your filing.
We appreciate your feedback and wish you all the best with your business going forward.
- The Online Filings team
It was easy and user friendly.
May 2, 2026
Unprompted review
Reply from OnlineFilings™
Thank you for your feedback. Happy to hear you found it easy and user friendly. That’s exactly what we aim for.
We’ll be here next time you need to file.
- The Online Filings team
Good support from customer service staff
Easy once I had the correct codes. Support from the staff via email was prompt and exact. I promise I will do better next year.
April 28, 2026
Unprompted review
Reply from OnlineFilings™
Hi Geoffrey,
Thanks for the review, really glad to hear things became easy and that our team was helpful and to the point.
And no pressure on next year, we’ll be here if you need us again. Hopefully it all feels even more straightforward next time around.
- The Online Filings team.
It straight forward once you log in…
It straight forward once you log in with proper details. I can’t wait for next year for the next filing period .
May 4, 2026
Unprompted review
Reply from OnlineFilings™
Hi Japhet,
Really glad to hear you found it straightforward and easy to follow.
Thank you for the review and we’ll look forward to helping you again when next year’s filing comes around.
- The Online Filings team.
Opportunist website trying to make a fast buck
I was initially sucked in by an email from this company and thought it was the official reminder from Companies House. I went through some sort of ''verification' process - obviously bogus but which means they have now obtained my mobile no. by deception. It was only when I saw that they wanted £49 to change the details of a director [which should be completely free] that I realised that they were piggy-backing off the CH system. These type of companies should make it clear from the outset they are not the genuine government website and be fined for impersonation if they don't state this upfront.
May 3, 2026
Unprompted review
Reply from OnlineFilings™
Hi Mrs. Moorse,
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns.
Online Filings is a private service provider and is not affiliated with Companies House or GOV.UK. This is stated on our website and within the service, and customers are always able to file directly with Companies House if they prefer.
We also want to reassure you that when you contacted us requesting removal, your email address was promptly taken off our mailing list and you were informed of this.
We appreciate you sharing your thoughts and wish you all the best going forward.
- The Online Filings team
This company are sending unsolicited…
This company are sending unsolicited mail, scaring people into thinking that company documents are overdue.
They are wrong and need to check their information.
It is a low blow gathering business in this fashion.
May 2, 2026
Unprompted review
Reply from OnlineFilings™
Hi,
We’re sorry to hear about your experience. Unfortunately, we’ve been unable to identify your case based on the information included in your review.
We have contacted you through Trustpilot to request further details so we can investigate this for you.
We value all feedback and will look into this matter as soon as we receive your response.
- The Online Filings team.
This is epic service as online is not…
This is epic service as online is not always easy with companies house infact the NEXT button didnt work so I was stressed and Googled this company checked their rep and theyre epic for such a small fee for doing the hardworking for me I spent 2 hrs trying to do the d03 myself and faield everytime was less that 90 quid all in and best money ive spent as I already sent in paperwork to close my company as was dormant and they misplaced the doc so mega thank you guys and girls
April 23, 2026
Unprompted review
Reply from OnlineFilings™
Thanks for taking the time to write this, Rob, really appreciate it.
Really glad we could step in and make things easier for you after you’d already spent so much time trying to get it sorted. It means a lot to hear that it felt worth it and took the pressure off.
We’ll make sure your lovely words are passed on to the whole team. Really nice to read, and we’re pleased we could help get everything over the line for you.
- The Online Filings team.
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