Sophie was great, explained everything. Unlike the e-mail who more or less threatened you with a fine if you didnt meet the deadline. It was only thanks to Sophie that I found out there was 4 weeks gr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have to admit that I was getting very frustrated with the continuing emails advising me I hadn't completed the forms. I knew I hadn't but was totally unclear about how to resolve the issue. That was... See more
Company replied
Everything was pretty simple, from just scanning the QR code and following the instructions. I would have given a 5 but the photo ID verification step was quite annoying as the camera access button in... See more
Company replied
I kept getting emails to remind me to complete the form, yet I wasn't allowed to complete until.14 May so that was annoying to remind me something I couldn't action.
Company replied
Company details
Written by the company
Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.
Contact info
Suite G04 1 Quality Court, Chancery Lane, WC2A 1HR, London, United Kingdom
- 02038722696
- support@onlinefilings.co.uk
- onlinefilings.co.uk
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Oops
Oops, I made a mistake and paid twice for filing, how stupid was that!
I messaged, explained my mistake, Sophie dealt with it promptly and my refund was paid into my bank today, most efficient and speedy, so one star for me and five stars for OnlineFilings.
July 10, 2026
Unprompted review
Reply from OnlineFilings™
Hello Jeff,
Thank you for the lovely review!
We're so pleased we were able to help resolve the duplicate payment quickly and get your refund processed without any hassle.Mistakes can happen, and we're glad you got in touch so we could sort it out for you. We'll be sure to pass your kind words on to Sophie, who will really appreciate the feedback.
Thanks again for choosing Online Filings!
- The Online Filings team
Thank you
Thank you, Online Filings took all the hassle away from me & filed my Confirmation Statement promptly.
July 10, 2026
Unprompted review
Reply from OnlineFilings™
Hello Christopher,
Thank you for your review! We're pleased we could take the hassle out of filing your Confirmation Statement and get everything submitted promptly. That's exactly the experience we aim to provide.
We really appreciate you choosing Online Filings.
- The Online Filings team
Pretty straight forward.
July 10, 2026
Unprompted review
Reply from OnlineFilings™
Hello Vanessa,
Thanks for taking the time to leave us a review! We're glad you found the process straightforward.
If you ever need any help in the future, our team will be here to assist.
- The Online Filings team
Excellent service and communications
Excellent service and communications
July 7, 2026
Unprompted review
Reply from OnlineFilings™
Hello Joan,
We're delighted to hear that you were pleased with both our service and our communication. Keeping our customers informed throughout the filing process is something we place great importance on, so it's wonderful to know this contributed to your positive experience.
We truly appreciate your feedback and look forward to assisting you again in the future.
- The Online Filings team
𝐕𝐄𝐑𝐘 𝐄𝐀𝐒𝐘 𝐓𝐎 𝐅𝐎𝐋𝐋𝐎𝐖 𝐓𝐇𝐄 𝐓𝐑𝐀𝐂𝐊 𝐎𝐍𝐋𝐈𝐍𝐄…
𝐕𝐄𝐑𝐘 𝐄𝐀𝐒𝐘 𝐓𝐎 𝐅𝐎𝐋𝐋𝐎𝐖 𝐓𝐇𝐄 𝐓𝐑𝐀𝐂𝐊 𝐎𝐍𝐋𝐈𝐍𝐄 𝐀𝐍𝐃 𝐓𝐇𝐀𝐍𝐊𝐒 𝐘𝐈𝐔 𝐕𝐄𝐑𝐘 𝐌𝐔𝐂𝐇 𝐓𝐎 𝐓𝐇𝐄 𝐀𝐋𝐋 𝐓𝐄𝐀𝐌𝐒 𝐁𝐄𝐇𝐈𝐍𝐃
𝐑𝐎𝐘𝐀𝐋_𝐂⁂𝐁⁂𝐃⁂𝐓
July 9, 2026
Unprompted review
Reply from OnlineFilings™
Hello Royal,
Thank you for taking the time to leave your feedback.
We're thrilled to hear that you found the online process easy to follow. Your kind words about our team are greatly appreciated, and we'll be sure to share your thanks with everyone involved.
We hope to have the opportunity to assist you again in the future.
- The Online Filings team
Gabriela was very helpful throughout…
Gabriela was very helpful throughout the process assisting me with multiple issues along the way
Massive thank you for your help
July 9, 2026
Unprompted review
Reply from OnlineFilings™
Hello Steven,
Thank you for taking the time to leave a review.
We're delighted to hear that Gabriela was able to provide the support you needed throughout your filing journey. We'll make sure your kind comments are shared with her, as recognition like this means a great deal to our team.
Thank you for your generous feedback. We look forward to assisting you again whenever you need us.
- The Online Filings team
Friendly helpful professional patient
July 8, 2026
Unprompted review
Reply from OnlineFilings™
Hello Andrew,
We're delighted to hear that you found our team friendly, helpful, professional and patient. Providing responsive and supportive customer service is just as important to us as delivering an efficient filing service.
We appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
- The Online Filings team
My filling was seemless and wasy to…
My filling was seemless and wasy to complete
June 29, 2026
Unprompted review
Reply from OnlineFilings™
Hello Clement,
It's fantastic to hear that your filing experience was seamless. We've designed our platform to make company filings as intuitive as possible, so it's rewarding to know it worked well for you.
Thank you for taking the time to leave us your feedback.
SIMPLE TO USE SYSTEM AND HELPFUL WHEN I…
SIMPLE TO USE SYSTEM AND HELPFUL WHEN I FIRST USED IT AND HAD PROBLEMS
July 5, 2026
Unprompted review
Reply from OnlineFilings™
Hello Laurence,
We're delighted to hear that you found our platform simple to use and that our team was able to assist you when you first needed help. We aim to make the filing process as easy to follow as possible while providing support whenever our customers need it.
We appreciate you taking the time to share your feedback and thank you for choosing Online Filings.
A pleasant experience.
July 6, 2026
Unprompted review
Reply from OnlineFilings™
Hello Goddy,
Thank you for your writing us a review.
We're pleased to hear that you had a positive experience with Online Filings.
We strive to provide a straightforward and reliable service, so it's rewarding to know we met your expectations.
Thank you for taking the time to share your feedback, and we look forward to assisting you again in the future.
Very easy to use with clear instructions
June 26, 2026
Unprompted review
Reply from OnlineFilings™
Hello Richard,
We appreciate you taking the time to share your feedback.
It's great to hear that you found our platform easy to use and the instructions easy to follow. We work hard to make the filing process as straightforward as possible, so it's rewarding to know that this was your experience.
Thank you for choosing Online Filings. We appreciate your support.
Information & process explained…
Information & process explained clearly. Quick & easy process.
June 10, 2026
Unprompted review
Reply from OnlineFilings™
Dear Sir/Madam
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the information clear and the process quick and easy to follow. Providing straightforward guidance and making company filings as simple as possible are key priorities for us.
We appreciate your feedback and thank you for choosing Online Filings.
I won’t use this service again
I won’t use this service again. Took my a month of sending emails and phoning to get any assistance from you and then charge extra for such poor service. Terrible 😞
July 3, 2026
Unprompted review
Reply from OnlineFilings™
Hello Ann,
We're sorry to hear that your experience did not meet your expectations.
After reviewing your case, we acknowledge that we missed your initial telephone call and appreciate that this resulted in a delay before you received the assistance you needed. For that, we apologise. We have since introduced improvements to our processes to help ensure a better experience for our customers.
Our records show that, following the missed call on 19 June, you contacted us again on 2 July by both telephone and email. We returned your call that same day and responded to your email on 3 July. We were then able to guide you through requesting your Companies House Personal Code via your Online Filings dashboard, and your Confirmation Statement was successfully filed later that day.
The Companies House Personal Code is a mandatory requirement for this filing, and our role is to guide customers through obtaining it before we can submit the filing on their behalf.
As an Authorised Corporate Service Provider approved by Companies House, we submit company filings directly to Companies House on our customers' behalf in line with the compliance and security requirements set out in UK law.
We appreciate your feedback, as it helps us identify where we can improve our response times and support. We wish you all the best and remain happy to assist should you need our services in the future.
The apps is easy to use and good…
The apps is easy to use and good resolutions
June 29, 2026
Unprompted review
Reply from OnlineFilings™
Hi Mamadou,
Thank you for taking the time to leave us a review.
It's great to hear that you found the platform easy to use and that we were able to provide a good resolution for you. Knowing we've made the process straightforward is always good to hear.
Thanks again for your feedback, and if you ever need us in the future, we're just a message away.
– The Online Filings team
Email sent me to the page I needed to file from.
I normally spend a long time trying to find the appropriate page to file dormant accounts, and it is always a pain. I like the way you emailed me with a link directly to a page where I could submit without all that hassle.
The identity information was easy to supply, except it kept telling me it did not like the look of my passport. So I just submitted it anyway, as I could not improve the photo. Clearly it WAS acceptable!
July 1, 2026
Unprompted review
Reply from OnlineFilings™
Hi Jeff,
Thank you for the lovely feedback. We're glad the direct filing link made things more straightforward for you and reduced the time spent navigating the process. We also appreciate your note on the ID verification and are happy to hear everything was ultimately completed successfully.
Thanks again for choosing Online Filings.
- The Online Filings team
I had tried to get verification for…
I had tried to get verification for almost 6 months and in spite of all Companies House support lines and telephone calls I was getting frustrated. I am so relieved that o came across this company. All sorted with very little effort
July 1, 2026
Unprompted review
Reply from OnlineFilings™
Hi Elizabeth,
Thank you for your 5-star review!
We're really pleased to hear that we were able to help you resolve something that had been causing frustration over such a long period. It's always rewarding for our team to know that the process became straightforward after your previous difficulties with verification, and that everything was finally completed smoothly.
Your feedback is greatly appreciated, and we're happy we could assist you. Should you need anything further in the future, we're always here to help.
- The Online Filings team.
Get to know your way around web site !!
Once you worked out to navigate your way around the site it worked incredibly well, an easy process and a good experience.
June 29, 2026
Unprompted review
Reply from OnlineFilings™
Dear Piers,
We're glad to hear that you had a positive experience and found the process straightforward once you became familiar with the platform. Your feedback is greatly appreciated.
If you need us again in the future, we'll be here and happy to help.
- The Online Filings team.
Reply from OnlineFilings™
Hi Michael,
Thank you for your comments! Glad to hear our platform was easy to use and everything felt great. That's exactly what we aim for, so it's amazing to know it's working as it should.
We really appreciate you taking the time to leave a review. If you ever need us again, just give us a shout and we'll be happy to help.
- The Online Filings team
Company targetting businesses, masquerading as HRMC.
This company looked up the anniversary of my company and sent an unsolicited email when my Confirmation Statement was due to be filed. The communication from 'Online Filing Team' was deliberately titled to look like it was an official HRMC email, not a sales email from a third party business. I filed all the information that I have ALWAYS done myself to Companies House through them. All they do is pass that information on and charge a fee. BEWARE of this underhand activity. They entirely lack any transparency and sit on the boundary of being a scam/fraudulent.
May 1, 2026
Unprompted review
Reply from OnlineFilings™
Hi Lizzie,
We are sorry to hear about your experience. At this stage we have not been able to identify your case from the information provided in your review.
We have contacted you via Trustpilot requesting additional information so we can investigate this further.
We take all feedback seriously and will review the matter carefully once we receive the requested details.
- The Online Filings team
Made things really easy to file…
Made things really easy to file accounts ect, a few details and everything is done.
June 12, 2026
Unprompted review
Reply from OnlineFilings™
Dear Glenn,
Thank you for your 5-star review. We're pleased to hear that our platform made filing your accounts simple and hassle-free. It's always our goal to make the process as easy as possible, and we really appreciate your feedback.
We appreciate you choosing Online Filings.
- The Online Filings team
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