OnlineFilings™ Reviews 

2,705
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 359 reviews, reviewers had a great experience with this company. Customers consistently found the process straightforward and easy to use, appreciating the clear dashboard and efficient service that often saved them time. Many highlighted the excellent and prompt support from the staff, described as professional, helpful, and patient, guiding users through tasks and reducing stress. Conversely, some people mentioned specific website issues, like photo ID verification problems or a need for better integrated information. A few also felt the company's presentation was misleading, appearing as an official government service. Additionally, some reviewers found customer service unhelpful or dismissive, perceiving the provided service as minimal or unnecessary.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the process simple,... See more

Service

Customers had ambiguous experiences with service, with some praising it as professional, helpful, and... See more

Website

Users describe ambiguous interactions with the website, with some finding it easy to use and helpful for... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and efficiency... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was pretty simple, from just scanning the QR code and following the instructions. I would have given a 5 but the photo ID verification step was quite annoying as the camera access button in... See more

Company replied

Rated 4 out of 5 stars

I have to admit that I was getting very frustrated with the continuing emails advising me I hadn't completed the forms. I knew I hadn't but was totally unclear about how to resolve the issue. That was... See more

Company replied

Rated 5 out of 5 stars

Simple , straightforward and zero fuss in completing a routine admin step. I have used this company to file dormant accounts and to dissolve also. I highly recommend this company as they guide you... See more

Company replied

Rated 5 out of 5 stars

Hugo was very professional and helped me to complete the filling of my company statement. I wanted to do it on my own, but later I discovered thta I tried it and it was not successful. For example my... See more


Company details

  1. Business Administration Service

Written by the company

Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(2,705)

352 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute Scam

Absolute Scam. Avoid any contact with them. Paid fees with them and they advised part was a government fee. Been contacted by Companies House and no fee was given to them and had to pay government fee again. I will be passing their details onto the government along with any correspondence and invoices I have paid. Avoid!

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

I received an email from this company…

I received an email from this company stating they can file my confirmation statements in 5 minutes. After paying 89£, I couldn't complete the process. I called them and requested my money back. Someone called Gabriella from the company called me back and gave me a fake email to request my money. I sent the email,it didn't go through. I called the number again and I couldn't get to anyone. Till date,my confirmation statements was not files, money gone and I cant get through to anyone. Since I cannot communicate with you through any reliable means,I am sure this feedback will get your attention. I need my money back. The confirmation was for Anna and Elvis healthcare services limited. Thank you

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely dodgy behaviour that shouldn't be legal.

Received a letter, which makes this company appear to be the official way to file LTD company returns to HMRC. This is my first time filing a company return, so I am expecting such a letter. After scanning their QR and then having it ask me to enter my details to it, it starts to look a bit fishy. So I check them out. They aren't actually HMRC, it's a separate, private company that will process your confirmation for you, and then charge you a fee. So, while they may be a fully registered proper company etc. They are acting in what I believe to be an EXTREMELY dodgy way. Tricking people into paying them money, while you do all the work anyway. It looks like you are being asked to do all the work if filing, entering that info into their portal, and then they will just send that same info into HMRC, and charge you for the privilege of being a piggy in the middle that has zero need to be there.

March 27, 2026
Unprompted review
Rated 4 out of 5 stars

At first I thought the reminder was actually Companies House.

Having received three renewal confirmation statements, when I glanced at the latest email, I initially thought it was coming directly from Companies House. I also assumed the online filing service was part of Companies House. It wasn’t until I got further into the process that I realised they were a separate organisation, which I felt was misleading. I completed everything and uploaded my documents, but I could have gone on gov.uk and completed the identification process myself without paying anything. Their service is not necessary if you are comfortable filing directly with Companies House.

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

Don't make my stupid mistake!

I've just stupidly paid this company £50 to do something I could have as easily done myself for nothing. Don't be fooled by their statement that they are 'an authorised provider to Companies House' and 'recognised by HMRC'. They are NOT official, they are a profit making business.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Do not touch with a barge pole

Do not touch with a barge pole - You can file on line with companies house at no cost - They charge £58 and I tried to resign as a director but my partner didn't want to sign with a 3rd company so I couldn't get to the end of the journey. They don't refund - read the small print !!! They don't pick up the phone either - See the email response below. Ripe off Britain

Hugo (Online Filings Ltd)
17 Mar 2026, 2:48 pm GMT
Dear Andrew,

Thank you for your patience while we reviewed your request.

We understand that you may prefer to do the filings yourself. As our services begin immediately after an order is placed, including document preparation, data verification and submission setup, we are unable to cancel or refund the transaction. The fee you paid covers access to our technology platform, compliance review and personalised support provided throughout the filing process.

Online Filings™ is a private technology company that works with Companies House and HMRC systems to securely submit filings on behalf of our clients. We are officially registered by Companies House as an Authorised Filing Software Provider and Authorised Corporate Service Provider (ACSP), and recognised by HMRC for Making Tax Digital (VAT Returns) and Self Assessment. We are also supervised by HMRC for anti-money-laundering (AML) compliance.

Our platform was built to make business administration faster and simpler than using traditional government portals. While the Companies House website provides direct access to public records and statutory filings, Online Filings™ offers a guided experience with automated forms, real-time validation, compliance checks and dedicated support to ensure your documents are submitted correctly and on time. Our service is explained on our website, including the FAQs and at checkout, and forms part of the terms and conditions you accepted when placing your order.

The most important thing now is to complete your filing to ensure everything is submitted on time and to avoid any potential late penalties from Companies House. You are already halfway through the process. Please use the secure link below to finish quickly:

👉️ Continue My Filing

If you have any questions or would like help completing the process, simply reply to this email, and we will be happy to assist.

Kind regards,
Hugo
Online Filings Ltd.
Suite G04, 1 Quality Court,
Chancery Lane
London WC2A 1HR
Start and run your business online

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Review

My experience was good because Hugo the the staff was very helpful and answered all my my questions and supported my till it was completed

February 24, 2026
Unprompted review

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