I have to admit that I was getting very frustrated with the continuing emails advising me I hadn't completed the forms. I knew I hadn't but was totally unclear about how to resolve the issue. That was... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Everything was pretty simple, from just scanning the QR code and following the instructions. I would have given a 5 but the photo ID verification step was quite annoying as the camera access button in... See more
Company replied
Such a straightforward process from start to finish. I had a quick question before submitting, and Victor got back to me right away to clear it up. Excellent service that saves so much time. Highly re... See more
Company replied
Company details
Written by the company
Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.
Contact info
Suite G04 1 Quality Court, Chancery Lane, WC2A 1HR, London, United Kingdom
- 02038722696
- support@onlinefilings.co.uk
- onlinefilings.co.uk
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OnlineFilings™
Dear Ajvaz,
Thank you for taking the time to leave us a review.
We’re really pleased we could make things a little easier and give you the support you needed along the way.
Our support team will be readily available should you ever need assist with our services.
- The Online Filings Team
Not HMRC. Ignore.
I received a number of highly charged emails relating to my filing. It looked official but let me tell you they are not! They completely ruined a holiday weekend for me by causing massive alarm with their emails and causes me to hound my accountant who files for me. You do not need this company! IGNORE!
June 21, 2026
Unprompted review
Reply from OnlineFilings™
Hi Don,
We're sorry to hear about your experience.
At this stage, we've been unable to locate your case based on the information provided in your review. We've reached out to you via Trustpilot asking for a few more details so we can look into this properly.
We take all feedback seriously and want to make sure we review this thoroughly once we have the necessary information.
We look forward to hearing from you.
- The Online Filings team.
Reply from OnlineFilings™
Dear Graham,
Thank you for your review.
We are happy to hear that our support team was able to assist you with your query.
Should you ever need further assistance, feel free to get in touch with us again.
- The Online Filings Team
No question was too silly reassuring…
No question was too silly reassuring and kind
May 15, 2026
Unprompted review
Reply from OnlineFilings™
Dear Diana,
Thank you for leaving us a review.
We are happy to hear that our support team was able to assist you with your query.
Should you ever need further assistance, feel free to get in touch with us again.
- The Online Filings Team
Reply from OnlineFilings™
Dear Uepi Island,
Thank you for your review.
Our platform's main goal is to provide a streamlined and helpful service through which you can submit your filings.
We appreciate you taking the time to share your feedback and we look forward to assisting you again in the future!
- The Online Filings Team
Take your money with no logical process
The company name is deliberately misleading so you think they are part of Companies House (easily confused with Companies House service "Web Filing"
They send you unsolicited letters to induce panic which include stating legal obligations, penalties for not filing etc and then provide QR codes to take your money.
They charge £133 to strike off a company however you can do this directly with Companies House for £13.
Even when messaging them just 15 minutes after completing the transaction, they offer a "goodwill" 50% refund which is processed straight away and without confirming if you are happy with that outcome.
Steer well clear.
June 12, 2026
Unprompted review
Reply from OnlineFilings™
Hi V In,
Thank you for your feedback. We're sorry to hear that your experience did not meet expectations.
At present, we do not have enough information to locate your case. We have contacted you via Trustpilot to request a few additional details so we can investigate this further.
Your feedback is important to us, and we will review your case thoroughly once we receive your response.
– The Online Filings Team
Thank you very much for your support
Thank you very much for your support
May 26, 2026
Unprompted review
Reply from OnlineFilings™
Hi Raj,
Thank you for taking the time to leave us a review.
We are glad to hear that you found our support useful.
- The Online Filings Team
Quick response to my request…
Quick response to my request professional service, thanks.
June 10, 2026
Unprompted review
Reply from OnlineFilings™
Hi Phillip,
Thank you for your review.
We are glad to hear that our support team was able to assist you in a quick and professional manner.
- The Online Filings Team
Overall good experience could do with a…
Overall good experience could do with a little bit more information before starting about what numbers you need to get through the process
June 9, 2026
Unprompted review
Reply from OnlineFilings™
Hi Scott,
Thank you for your review.
We're pleased to hear you had a good experience overall, and we appreciate the feedback regarding the information needed before starting the process.
For future reference, all of our product pages on our website include sections such as "How it works", FAQs, and information about Online Filings and what is needed once the order is placed, which are available to view before checkout. However, we appreciate your comments and are always looking for ways to make the process as clear as possible.
Thank you again for your feedback and for choosing Online Filings.
- The Online Filings team.
The service is easy and user friendly
The service is easy and user friendly, easy to follow option on each screen. The reminder sent by post makes it quick to respond. Now everything is verified before moving on to the next page.
June 9, 2026
Unprompted review
Reply from OnlineFilings™
Hi Emmanuel,
Thank you for your review and for the 5 stars.
We really appreciate your feedback. It’s always nice to hear when the process works exactly as it should and lets people get things sorted without any unnecessary hassle.
We're also pleased the reminder reached you at the right time and helped keep things on track.
Thanks again for choosing Online Filings. We really appreciate your support.
The Online Filings Team
Spam or fraud? That is the question!
This spam is as close as you can get to fraud without being illegal! I can't believe Companies House allows and condones this company to hijack their members, by using almost invisible branding, and charge a fee of £33 to pass on personal your information including ID verification. BEWARE! If you receive a reminder to complete your annual company return and it includes a FEE it is being paid to a third party. FYI I tried to contact onlinefilings, their email bounced back and their chat system wasn't working! Grade 1 sharks.
UPDATE: I received email notification from CH that my company filing was complete. Just received a letter from CH that some PSC in my company has not completed their ID check! I think there are crossed wires between Offline Filings and Companies House and I am having to spend time sorting it all out, a world of pain. ́Never had these problems when submitting myself! OF have caused me more inconvenience than convenience, if they were a half decent company they would refund me the fee I paid them.
June 8, 2026
Unprompted review
Reply from OnlineFilings™
Hi Brian,
We are sorry to hear about your experience. At this stage we have not been able to identify your case from the information provided in your review.
We have contacted you via Trustpilot requesting additional information so we can investigate this further.
We take all feedback seriously and will review the matter carefully once we receive the requested details.
- The Online Filings team
Simply process that was easy to follow
Simply process that was easy to follow
June 10, 2026
Unprompted review
Reply from OnlineFilings™
Hi Gil,
Thank you for leaving us a review.
It's great to know everything was straightforward and easy to complete. That's exactly the experience we aim to provide.
We appreciate you taking the time to share your feedback and we look forward to assisting you again in the future!
- The Online Filings Team
Absolutely brilliant from start to…
Absolutely brilliant from start to finish. The only delay was on my part and once I had sorted it they took over and got my problem sorted within the hour. Fantastic and highly recommend 👌
May 28, 2026
Unprompted review
Reply from OnlineFilings™
Hi Gezza,
Thank you for your lovely review and for the recommendation.
It's great to hear everything was resolved quickly once you were able to provide what was needed. We'll make sure your kind words are passed on to the team, who will be pleased to know they made a difference.
Thanks again for taking the time to leave a review and for choosing Online Filings.
- The Online Filings Team
Easy system to use.
June 5, 2026
Unprompted review
Reply from OnlineFilings™
Hi Colin,
Thank you for your review.
We're pleased to hear you found the process straightforward. Making company filings as simple and accessible as possible is something we focus on every day, so it's always good to know we're on the right track.
Thanks for choosing Online Filings, and for taking the time to share your experience.
- The Online Filings team
Reply from OnlineFilings™
Hi Amit,
Thank you for taking the time to leave us a review.
We're pleased to hear everything was straightforward. We put a lot of thought into keeping the process as simple as possible, so it's great to know that's coming across.
Thanks again for choosing Online Filings.
- The Online Filings team
Excellent help with my tax filing
June 1, 2026
Unprompted review
Reply from OnlineFilings™
Hi Tom,
Thanks for the kind words, really glad we could help with your filing.
We appreciate you taking the time to leave a review and would be happy to help you again in the future!
- The Online Filings team
New Filing procedures at Companies House are incredibly tiresome!!
Personally the new system requiring EACH director to have access to their emails, ID, phone, Companies House personal identification number all within a relatively short period of time is just incredibly onerous. We are a non trading, dormant company, and even we are not always accessible. One of our directors was away and forwarding all her emails to someone out of the UK - and this took a substantial amount of time to figure out how to surmount with a 10 hour time difference not assisting at all. Obviously we got there, but days worth of sorting it out is crazy. What will happen with big companies where the directors are travelling everywhere all the time. And the increase in CH filing prices is crazy!! Not to mention that each amendment requires a fee on top of the filing fee which has already increased so much!! Are there really so many fraudulent companies that you require each director to verify themselves yearly with id's and selfies? To me - it is crazy and unnecessary and ultimately nothing more than a money spinner for Companies House as it creates so much extra work on our part. Anyway, that is my two cents on it.
EDIT - sorry - I do realise that you do not make the rules. I guess my frustration was that I had fallen for using your service at all because it arrived so soon after the one from Companies House. I have never filed other than through Companies House at half the price no less. And having jumped through all the hoops a year ago, I truly expected that doing this year's filing through CH would involve nothing more than supplying verification codes without double and triple checks all over again. Of course, that may well be the case doing it directly through them too - but I will now have to wait a year to find out.
June 4, 2026
Unprompted review
Reply from OnlineFilings™
Hi Marcella,
Thank you for taking the time to share your experience.
We appreciate that completing identity verification for multiple directors is not always straightforward, particularly when directors are travelling or unavailable. We understand the process required more coordination than expected and appreciate the effort involved in getting everything completed.
To provide some context, Online Filings is an Authorised Corporate Service Provider (ACSP) registered with Companies House and supervised by HMRC for Anti-Money Laundering purposes. As part of these obligations, we are required to verify the identity of directors and users before certain filings can be submitted. These requirements are set by Companies House, rather than by Online Filings, and we do not have the ability to bypass them.
While we appreciate that the additional checks can sometimes feel burdensome, they form part of wider measures aimed at improving the accuracy of the Companies House register and helping to prevent misuse of UK companies.
We're pleased that, despite the challenges involved, your verification was completed successfully and your filing was submitted before the deadline.
Thank you again for your feedback. We appreciate your comments and hope to be able to assist you again in the future.
- The Online Filings Team
This company is a bunch of scammers and…
This company is a bunch of scammers and thieves. They got my private email address and sent me a message requesting my Company House details. I didn't think anyone would send me an email without my consent and pretend to be from Company House, so I paid for the details update. However, after paying while filling out the form, I realized something was wrong, as too much of my data was being requested. I stopped entering my details and checked the payment. When it turned out the payment hadn't been sent to Company House but to another company, I immediately submitted a refund request and had my details deleted. Three days later, I learned they would only refund the payment they had collected for Company House, but not the £39.60 they had collected for themselves. Beware of emails from these scammers. They impersonate Company House, HMRC, etc. to extort money from the fees they charge!!! BE CAREFUL! DON'T BE SCAMMED LIKE ME!!
June 2, 2026
Unprompted review
Reply from OnlineFilings™
Hi Ilona,
We’re sorry to hear that you felt misled and appreciate you taking the time to share your experience.
Online Filings is a private service provider and is not affiliated with Companies House or HMRC. Our communications and website are designed to make this clear, and customers can always choose to file directly with Companies House if they prefer.
Regarding the email you received, we only contact individuals where there is a clear reason to do so. Our records show that your email address was previously entered on our website, for example when starting a filing, requesting information, or carrying out a company search.
The collection and use of email addresses is explained before checkout and within our Privacy Policy. Customers are informed that their email is used to verify identity, confirm they are a genuine user, process filings securely, and provide status updates. Customers can also opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
In your case, your filing was not submitted, as the remaining steps, including verification, were not finished. These requirements are outlined during the process so filings can be handled correctly and securely.
We are sorry that your experience did not meet expectations. We would be happy to assist you in the future should you need our services, and we wish you every success with your business.
- The Online Filings team
Very helpful and quick to resolve any…
Very helpful and quick to resolve any issues I had
May 29, 2026
Unprompted review
Reply from OnlineFilings™
Hi Franchine,
Thank you for your kind words.
We’re really pleased our team could help when you needed support and make the process a little easier along the way. We appreciate you choosing Online Filings and taking the time to share your experience.
- The Online Filings team.
Easy to use instant communication very…
Easy to use instant communication very smooth from screen to screen.
Excellent
thank you
June 1, 2026
Unprompted review
Reply from OnlineFilings™
Hi Neil,
Thank you for taking the time to leave us a review.
We know most people just want to get things sorted without spending more time on admin than they need to, so it’s great to know we could help with that. We’ll also make sure your feedback is passed on to the team, they’ll really appreciate it.
Thanks again for your support and we will be happy to help you again in the future.
- The Online Filings team.
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