I use this butchers for my Brunch Restaurant & Cafe. Their ribeye and chicken especially. They take great care in customer service and making sure everything is done properly. Incredibly fast service... See more
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Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!
328 High Street North, E12 6PH, London, United Kingdom
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Replied to 83% of negative reviews
Typically replies within 24 hours
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Ordering and delivery process very simple. Quality of meat was outstanding
I ordered 2 bags of 5kg bags of Tilda easy cook whole grain rice back in February. I then had a phone call a few days after telling me they could not fulfill the order as they had no stock. They said I would be refunded. I only just noticed a few days ago (end of March) that I had still not been refunded so I messaged them.
A few days later I received a text saying I was correct and I was then refunded for the rice.
They did not however refund me the postage I paid which was £6.99 which I should of course be refunded for also and this was included in original message.
I have called and messaged and am being ignored. Extremely poor customer service. Avoid!
I’m expecting to have to make a trip to their shop in person to retrieve my money back!

Reply from Onlinemeatshop
The delivery was very quick and came packaged excellently.
The meats was exactly as I ordered. One of the packages was missing but this was rectified immediately.
Wonderful service.
Paya was nicely cleaned and delivered on time best thing is they mentioned the expiry date also which was very good.
I ordered three weeks ago and the order still didn’t arrive and ramadan is tommorow
The meat quality was very good and fresh etc but this was my second order and despite writing the cutting instructions for the chicken, it was not done as requested. It’s the second time it has happened and it’s not really a huge deal as we still cooked it and enjoyed it all the same but if they could correct it, it would be easier to give them all 5 stars.
Great choice of loads of meet and good prices.
A littlde bit expensive but product was beautiful
Vast variety of items available to order. Large range of quality meat with different types of cuts to choose from. Packed in vacuum sealed bags saving plenty of space and ensuring remains fresh. Quick delivery. Any items that were not available were refunded in an efficient manner. There was one item missing but quickly refunded once i informed them. Will use again
Good red meat, quality of chicken & lamb was excellent.
Badar the driver was helpful
I think it's fair to say you get the best idea of a company with its response when things go wrong (which happens to all companies). I had some problems with an order (both with delivery outside of their control and with weight) and was initially concerned when they hadn't responded to my emails. They sent me a text message saying they were working their way through their emails and they took personal control of the issue from there. The issue was rectified speedily once they had understood the issues and they even sent me a whatsapp at 1:30am to give me an update. So full stars. For the avoidance of doubt its the first issue I had had after a number of successful orders.
I live on an island and it's so hard to get local halal meat. Ever since I use their service my family are able to enjoy eating halal meat again. Great customer service and reasonable price meat. Highly recommended.
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