I use this butchers for my Brunch Restaurant & Cafe. Their ribeye and chicken especially. They take great care in customer service and making sure everything is done properly. Incredibly fast service... See more
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Review summary
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I had ordered Kids Goat meat (Shoulder, front chops and back chops). First thing first - The quality of meat was excellent and the packaging of the parcels was also very neat and tidy. However I have... See more
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Amazing service, really good packaging as its vacuum sealed so stores better in the freezer and defrosts very quickly as no ice builds up in packaging. Very fast delivery and service is very prompt to... See more
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Made a very large order. And became concerned after reading a few negative comments. I can say. I am so happy with my delivery. All meat i received was fresh. Delivery was an earlier time than stated... See more
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Company details
Written by the company
Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!
Contact info
328 High Street North, E12 6PH, London, United Kingdom
- 07774231609
- info@onlinemeatshop.com
- onlinemeatshop.com
4.3
Excellent
666 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest & Reliable
One of the most reliable business ever. I accidentally ordered meat and requested a wrong date online. Without hesitation, they refunded me and called to see if they could attempt to deliver it within 48hours but sadly I need the meat for tomorrow therefore went ahead with cancellation but without any hesitation will order from them next time.
March 6, 2025
Unprompted review
Reply from Onlinemeatshop
Thank you so much for your thoughtful feedback! We truly appreciate your trust in us and are glad we could assist you with your order. While we’re sorry we couldn’t get the meat to you in time this time, we look forward to serving you in the future!
If you ever need anything, don’t hesitate to reach out—we’re always happy to help.
Best regards,
Meat is always so fresh and well…
Meat is always so fresh and well packaged. Prices are a little steep but for the quality it is quite worth the price. The meat is cleaned well and cut to preference too.
February 28, 2025
Reply from Onlinemeatshop
Dear Customer,
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you’re happy with the freshness and packaging of our meat.
We understand that pricing can be a factor, and we always strive to offer the best quality while ensuring the meat is well-cleaned and cut to your preference. Your support means a lot to us, and we’re grateful for your trust in our service.
If there’s anything else we can do for you, please don’t hesitate to reach out. Looking forward to serving you again soon!
Best regards,
Meat quality was excellent
Meat quality was excellent, delivery was on time and fairly priced goods.
February 25, 2025
Reply from Onlinemeatshop
Thank you for your wonderful feedback! We’re delighted to hear that you were happy with the quality of our meat, timely delivery, and fair pricing.
Your support means a lot to us, and we look forward to serving you again soon!
Best regards,
Very very high quality meat ⭐️⭐️⭐️⭐️⭐️
Very very high quality meat ⭐️⭐️⭐️⭐️⭐️, I have ordered 3 times now and it has always come on the date I chose for the delivery, it comes packaged super well. I weighed the meat everytime and while I’ve had one item in the order that is 30 grams less than it should be, everything else will be 20-30% more than it should so they are absolutely not cheating me in that way. Most of the products are marked with a label stating what it is, the weight, when it was packed and the expiration date. This is super helpful. Overall I’ve had only positive experiences with this company and everytime I order I get a loyalty reward giving me up to £5 off now (and the meat is very reasonably priced already). I am only using this company from now on, Thank you very much to whoever is running this company it is amazing for me
February 21, 2025
Unprompted review
Reply from Onlinemeatshop
Wow! Your kind words truly made our day. We’re so happy to hear that you've had consistently great experiences with our meat quality, packaging, and delivery service. Transparency and customer satisfaction are our top priorities, so it’s great to know that our labeling and rewards system have been helpful for you.
We truly appreciate your support and loyalty—it means the world to us! We look forward to serving you again and continuing to provide the best experience possible.
Thank you once again! 😊
Best regards,
There was an issue with the delivery of…
There was an issue with the delivery of my order and in the end it had to be cancelled. This was in no way the fault of the company but they still refunded me in full which was amazing. I will be ordering from them in the future and would recommend them purely on customer service alone.
February 15, 2025
Unprompted review
Reply from Onlinemeatshop
Thank you for your understanding and for taking the time to share your experience. While we regret that your order couldn't be delivered, we’re glad we could provide a resolution that met your expectations.
Customer satisfaction is our priority, and it means a lot to us that you appreciate our service. We truly look forward to serving you in the future and ensuring you have a smooth experience next time!
Best regards,
Received on time and as ordered
Received on time and as ordered. Convenient and easy. Thank you
January 30, 2025
Reply from Onlinemeatshop
Thank you so much - Onlinemeatshop Team
Not a good brisket!
I wasn’t really happy with the brisket, even though I asked to leave the fat on, there was no fat to be seen and came out so dry on a slow cook. The chuck roast was excellent!
January 2, 2025
Reply from Onlinemeatshop
Thank you for taking the time to share your feedback with us. We're sorry to hear that the brisket didn’t meet your expectations, especially as you requested to leave the fat on. Ensuring the quality of our cuts and customer satisfaction are top priorities, and we regret that this fell short for you.
We're pleased to hear that you enjoyed the chuck roast! To address the brisket issue, we would love the opportunity to make things right. If you could reach out to us directly, we’d be happy to discuss your experience further and provide a replacement or credit for your next purchase.
Your feedback helps us improve, and we truly appreciate your honesty.
Best regards,
amazed by quality of products I ordered
amazed by quality of products I ordered and how freshly they were delivered
January 6, 2025
Reply from Onlinemeatshop
Thank you for your amazing feedback! We're thrilled to hear that you were impressed with the quality and freshness of your order. Ensuring top-notch quality and prompt delivery is our priority, and your satisfaction makes it all worthwhile. Looking forward to serving you again soon!
Reply from Onlinemeatshop
Thank you so much for your kind words! We're thrilled to hear that you loved your recent order. Your feedback means a lot to us and keeps us motivated to provide the best service and products possible.
If there’s anything else we can do for you or if you’d like to explore more of our offerings, don’t hesitate to reach out. We look forward to serving you again soon!
Kind regards,
The best customer service I have received
The best customer service I have come across. Hussain at Online Meat Shop rectified an order that was sent by mistake, at 11.30pm on the Saturday before Christmas, sending a replacement roast at no extra charge. The email correspondence was incredibly kind and Hussain was deeply compassionate and very fast to sort out the issue.
The Sirloin Beef was absolutely delicious.
I usually get my halal meat from the supermarket such as Tesco, I will now be buying my halal meat online as the Online Meat Shop has the values I would like to support (and a huge selection of tasty meat!). The delivery was fast and meat was tasty, but it is the fantastic customer service that has won me over. I look forward to many more meat orders from here. Thank you Hussain I will always remember your generosity.
December 24, 2024
Unprompted review
Reply from Onlinemeatshop
Thank you so much for your incredibly kind and thoughtful feedback. It truly means a lot to me and the entire team at Online Meat Shop.
I’m delighted that we were able to resolve the issue with your order to your satisfaction, and I’m humbled by your generous words about our customer service. Ensuring our customers feel valued and cared for is at the heart of what we do, and I’m so glad that effort came through for you, especially during the busy holiday period.
I’m thrilled to hear that you enjoyed the Sirloin Beef and that our service has earned your trust. Knowing that you’ll be choosing Online Meat Shop for your halal meat needs going forward is the highest compliment we could receive.
Your support and encouragement inspire us to continue delivering top-quality products and exceptional service. If there’s ever anything more we can do to enhance your experience or accommodate your needs, please don’t hesitate to reach out.
Thank you again for your kind words and for choosing Online Meat Shop. I look forward to serving you many more delicious meals in the future.
Brilliant service
I ordered some meat and the service I have received is wonderful. I was able to pick the date for delivery and when I wanted to add something extra to my order, a gentleman rang me and he was so respectful and polite. He recommended what was best for me and cared about what I needed. I really appreciated their service. I will definitely be ordering from them again.
December 17, 2024
Unprompted review
Reply from Onlinemeatshop
Thank you so much for your wonderful feedback. It truly warms my heart to hear about your positive experience with our service.
We’re delighted that you found the option to select your delivery date convenient and that the additional assistance we provided was helpful. Our goal is always to ensure our customers feel valued, respected, and cared for, so your kind words mean a great deal to us.
I’m especially pleased to hear that the gentleman who assisted you was polite and able to recommend what suited your needs best. We always strive to go above and beyond to make every customer’s experience smooth and enjoyable.
Thank you for your trust and support. We look forward to serving you again soon and providing you with more high-quality meat and exceptional service. If there’s anything else we can do to make your future orders even better, please don’t hesitate to let us know.
Kind regards,
ONE OF THE GREATEST STORES
Great delivery, fast, secure. Great meat and prices on the website. The website was easy to navigate.
December 3, 2024
Reply from Onlinemeatshop
Thank you for your kind words and for taking the time to share your experience with us.
I’m so pleased to hear that you found our delivery service fast and secure, and that the quality of our meat and prices met your expectations. We work hard to ensure that our website is user-friendly, so it’s great to know you found it easy to navigate.
Your feedback is greatly appreciated, and it motivates us to continue providing top-quality products and excellent service. If there’s anything else we can do to enhance your experience, please don’t hesitate to let us know.
We look forward to serving you again soon!
Kind regards,
Absolutely fantastic
Absolutely fantastic! I love the quality of their meats especially the duck, my family thoroughly enjoy all of the dinners I’ve made them with the meat from these guys. Will be ordering again!
December 7, 2024
Unprompted review
Reply from Onlinemeatshop
Thank you so much for your fantastic feedback! I’m delighted to hear that you and your family have been enjoying the quality of our meats, especially the duck. It’s always rewarding to know that our products are helping to create delicious meals and memorable family dinners.
Your support means a lot to us, and we’re thrilled to have earned your trust. We look forward to serving you again and providing you with more top-quality meats for your future meals.
If there’s ever anything you need or any specific requests for your next order, please don’t hesitate to reach out.
Kind regards,
Disappointed
The cabbage I received did not match the advertised product on the website. I had ordered a round and fluffy cabbage, but instead received shredded pieces that were small and dense. Furthermore, the core of the cabbage was over 12cm.
November 27, 2024
Reply from Onlinemeatshop
Thank you for sharing your feedback. I’m truly sorry to hear that the cabbage you received did not meet your expectations.
We strive to provide accurate descriptions of all our products, and it’s disappointing to learn that this wasn’t the case for your order. As we don’t grow or source our own vegetables, we rely on our suppliers to meet our quality standards. If we had been informed earlier, we could have addressed this issue promptly with them.
We take all concerns seriously and are here to help whenever such things occur. Please don’t hesitate to contact us directly so we can resolve this matter for you and ensure it doesn’t happen again.
Thank you for your understanding, and we hope to hear from you soon to make things right.
Warm regards,
Hussain
Noori Halal Butchers / Onlinemeatshop.com
ordering from the online meat shop
finally a way to order halal meat online shipped nation wide
December 3, 2024
Meat look fresh.
November 29, 2024
Good Quality & Quick Delivery
Great Quality meat & responsive Customer service and overall good value for money.
Have a great selection of halal meat which is hard to find elsewhere.
November 28, 2024
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