I use this butchers for my Brunch Restaurant & Cafe. Their ribeye and chicken especially. They take great care in customer service and making sure everything is done properly. Incredibly fast service... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had ordered Kids Goat meat (Shoulder, front chops and back chops). First thing first - The quality of meat was excellent and the packaging of the parcels was also very neat and tidy. However I have... See more
Company replied
Amazing service, really good packaging as its vacuum sealed so stores better in the freezer and defrosts very quickly as no ice builds up in packaging. Very fast delivery and service is very prompt to... See more
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Made a very large order. And became concerned after reading a few negative comments. I can say. I am so happy with my delivery. All meat i received was fresh. Delivery was an earlier time than stated... See more
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Company details
Written by the company
Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!
Contact info
328 High Street North, E12 6PH, London, United Kingdom
- 07774231609
- info@onlinemeatshop.com
- onlinemeatshop.com
4.3
Excellent
666 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressed
Easy to use website. Quick delivery and meat of very good quality well impressed
September 2, 2024
First order
My first purchase experience didn't meet my expectations but I've contacted the customer service and explained my complain regarding the parcel afterwards everything have been sorted. For the next time , may be I'll give them 5 stars.
September 3, 2024
Unprompted review
Great product selection and A+ Delivery…
Great product selection and A+ Delivery management. Always order here. Team is very professional
September 4, 2024
Unprompted review
Can’t recommend them enough
Great, extremely reliable and most importantly, quality of meat is 👌🏻👌🏻👌🏻👌🏻. Will always recommend them!
September 6, 2024
Unprompted review
Fantastic
Amazing made bbq and hosted an event for my family it was so delicious and many people complimented the food definitely recommend !
August 23, 2024
Unprompted review
Great service!
September 4, 2024
Unprompted review
Love It !
Such fresh meat. Has become my go to such friendly staff and healthy environment with quick service. Definitely recommend 👍
September 3, 2024
Unprompted review
Highly recommend the online meat shop
I have ordered from this shop on numerous occasions and they have been great. The meat produce comes well packed and is always fresh. The vegetables and other grocery items are always well in date and the veg fresh. I highly recommend the online meat company.
September 2, 2024
Unprompted review
The quality of the meat is good
The quality of the meat is good, but the meat bag was not labeled, if it was I would had scord 5
August 27, 2024
It’s a NO for me
First time beef was in wrong cut, second time part of the order was undelivered. So not any more.
August 27, 2024
Reply from Onlinemeatshop
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced, first with receiving the wrong beef cut and then with the missing part of your order. This is certainly not the level of service we strive to deliver.
We want you to know that we take this very seriously and care deeply about making things right for our customers. We’d love the opportunity to correct these mistakes and restore your trust in us. Could you please reach out to us at info@onlinemeatshop.com or start a live chat on our website? We are committed to resolving this for you and ensuring future orders meet your expectations.
Thank you for giving us the chance to improve, and we hope to hear from you soon.
Kind regards,
best beef mince for smash…
One of the best beef mince for smash burgers i have come across. As i have been trying many different suppliers few for last months.
Will be definetly using in our takeway once we go live.
August 21, 2024
Unprompted review
Prices gone up dramatically
Hi, I've been a customer for a couple of years now and i have sent many friends and family to this company, but today I was just about to place a reorder online which last time I paid £81 but that same order is now £112? Could you tell me if your prices have changed and why so much? If you have then maybe you should send emails out to all your loyal customers that this is happening because these prices are too expensive, and I will have to look elsewhere along with all my friends and family members. It's a shame because we all enjoyed the previous prices which was a little more than the usual butches but the quality was worth that little bit extra but at theses prices it's not sustainable.
August 19, 2024
Unprompted review
Reply from Onlinemeatshop
Thank you for being a loyal customer over the years and for sharing your feedback. We truly appreciate your support and for recommending us to your friends and family.
Regarding the price increase you’ve noticed, we understand your concerns. While our prices have adjusted slightly, we want to reassure you that we remain one of the most cost-effective providers in the market, especially when considering our nationwide shipping, hundreds of free cutting options, and the overall quality of our meat. Our prices are always displayed upfront before any order is placed, and we never change prices during the shopping process.
We encourage you to compare our services and pricing with other businesses offering similar quality and options. We believe you'll find that we still offer excellent value for money, especially given the premium quality we maintain.
We sincerely hope you’ll continue to choose us and are always happy to address any questions or concerns you may have.
Kind regards,
The ribeye whole was all slimy and it…
The ribeye whole was all slimy and it was in two pieces
July 29, 2024
Nice meat beef
July 16, 2024
Unprompted review
Lovely meat wish it was for me but…
Lovely meat wish it was for me but unfortunately it’s for my very spoiled dog
August 2, 2024
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