Onlinemeatshop Reviews 

666
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of the meat, describing it as fresh, flavorful, and well-cut. Many also highlight the excellent customer service, noting the staff's helpfulness and prompt responses. The packaging is frequently mentioned as neat, tidy, and effective for maintaining freshness, with many appreciating the vacuum-sealed and well-chilled deliveries. However, some people were dissatisfied with the delivery service, experiencing delays, spoiled items due to late arrival, or issues with specific delivery partners. A few other people also felt that some products were not fresh upon arrival or that the quality of certain meats, like veal or gizzards, was below expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often describing the meat as fresh, flavorful, and... See more

Quality

Clients share positive opinions on quality, consistently praising the freshness, flavor, and overall... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the fast and prompt delivery,... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing happiness and satisfaction... See more

Customer service

People report positive experiences with customer service, highlighting that the company prioritizes customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use this butchers for my Brunch Restaurant & Cafe. Their ribeye and chicken especially. They take great care in customer service and making sure everything is done properly. Incredibly fast service... See more

Company replied

Rated 5 out of 5 stars

I had ordered Kids Goat meat (Shoulder, front chops and back chops). First thing first - The quality of meat was excellent and the packaging of the parcels was also very neat and tidy. However I have... See more

Company replied

Rated 5 out of 5 stars

Amazing service, really good packaging as its vacuum sealed so stores better in the freezer and defrosts very quickly as no ice builds up in packaging. Very fast delivery and service is very prompt to... See more

Company replied

Rated 5 out of 5 stars

Made a very large order. And became concerned after reading a few negative comments. I can say. I am so happy with my delivery. All meat i received was fresh. Delivery was an earlier time than stated... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

666 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(666)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fake

Fake!
Paid for next day delivery and never received my order even though it’s been a week.
No one responds to the number provided on the website and the order cannot be tracked.

Order no:
1264824

Due date was 1st August

August 5, 2024
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Kindly provide your order number please. There is no reference. Thank you

Rated 5 out of 5 stars

I recently ordered halal meat from…

I recently ordered halal meat from Onlinemeatshop. Upon receiving my initial order, I noticed some issues with the meat due to the delivery process. However, the manager promptly resolved the matter and arranged for a replacement order. The new delivery was of excellent quality, and the meat was very fresh.

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I have been ordering for around a year now. Could not be happier with the quality of meat and service. Would highly recommend fir delivery.
Price is also very competitive

May 28, 2024
Rated 3 out of 5 stars

Dispatched the wrong item and slow response.

Dispatched the wrong item. Rotten mangoes. Managed to get back the refund.

May 30, 2024
Onlinemeatshop logo

Reply from Onlinemeatshop

Dear Customer,
We have refunded the full amount, even though the mangoes were clearly kept in condtions which are not recommended. You should not use the product and ask for a refund.

Rated 3 out of 5 stars

Not that bad

The meat smelt a little bit off but not much. I'd say it could be better insulated as it was all defrosted when I received it. But the portions are fine.

May 28, 2024
Rated 3 out of 5 stars

Frozen items arrived defrosted

The product I ordered was delivered very quickly and I was kept up to date with my order. My only problem being was that the item I ordered (which is a frozen item) was basically completely defrosted by the time it had arrived. As this was a pack of 18 kebabs, I would normally eat a few at a time and not cook the whole bag at once. Due to this I wouldn’t order this item again. However I would consider ordering other thing from this company.

May 28, 2024

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