onlyaesthetics.sg Reviews 

112
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and gentle approach during treatments. People frequently highlight the excellent service, noting the efficiency and comfort of their overall experience. Reviewers often feel comfortable and well-cared for during their visits. Many customers are satisfied with the treatment results, particularly the effectiveness of hair removal services, with hair growth slowing down and becoming thinner. However, some people mentioned issues with unclear communication regarding treatment expectations and package utilization, with a few others also feeling that additional packages were recommended during treatments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness,... See more

Service

Reviewers mention positive feedback about service, consistently praising the staff for being friendly,... See more

User experience

Clients share positive opinions on user experience, with many expressing comfort and satisfaction with their... See more

Product

Users describe ambiguous interactions with the product, with some customers reporting great and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There were progressive improvements just after 2 sessions. Hair growth has slowed down and is thinner. My aesthetician is Tina Lin :) She is very gentle during treatments as well

Company replied

Rated 5 out of 5 stars

I am ongoing a male private area SHR. It’s been 5 months so far. The therapist Tina Lin is very professional. Makes me feel very comfortable. As a male ongoing this treatment, it feels a bit odd but O... See more

Company replied

Rated 5 out of 5 stars

Yvonne is approachable and friendly. She answers all my inquiries patiently and in great detail, which is very reassuring to customers. She is also gentle, caring, and professional during the treatmen... See more

Company replied

Rated 5 out of 5 stars

signed up for the full face hair removal package, and the staff (Jia Xuan) has been professional and friendly satisfied with the service so far and can see a little bit of improvement after a few... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Beauty Product Supplier
  3. Beauty Salon
  4. Health and Beauty Shop
  5. Medical Clinic

Written by the company

Largest, Multi-Award Winning Aesthetic Chain with the Highest 5 star rated Reviews in Singapore on Facebook and Google. Established in 2005, ONLY Aesthetics was founded to rise above the inadequacy of the then-newly saturated market of medical aesthetics. The co-founders believed in the calling to reach out to clients who wanted to better themselves, without short-changing them. The brand prides itself on its state-of-the-art technology and exceptional results that have allowed them to be a multi-award winning company. "DON’T BE BETTER. BE DIFFERENT."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

112 reviews

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1-star

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(112)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Staff is very friendly and every treatment always feels very relax for every visit

October 24, 2025
Unprompted review
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Reply from onlyaesthetics.sg

Dear Madelyn,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

review

tina

good service and treatment works well hair stops growing after a few sessions. tina is friendly and approachable, gentle and kind with the service thank you.

October 24, 2025
Unprompted review
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Reply from onlyaesthetics.sg

Dear Mikayla,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Recommend!

Love the service rendered by Yvette. She’s attentive, gentle & provides good service. Thank you!

October 23, 2025
Unprompted review
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Reply from onlyaesthetics.sg

Dear Earlgrey,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Pleasant visit

My consultant is very friendly and easy going, makes my appointments very easy and enjoyable. Besides that, their SHR removal are really effective.

October 23, 2025
Unprompted review
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Reply from onlyaesthetics.sg

Dear Sheryl,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Today’s visit was great

Today’s visit was great, Jaccy’s time management skills and service were excellent!

October 22, 2025
Unprompted review
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Reply from onlyaesthetics.sg

We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Great experience!

October 22, 2025
Unprompted review
onlyaesthetics.sg logo

Reply from onlyaesthetics.sg

Dear May,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Great service

Joey has been providing a great service after I shifted from novena to raffles place branch, she is so very gentle and careful when providing the service and I’m glad to receive her service!

October 18, 2025
Unprompted review
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Reply from onlyaesthetics.sg

Dear Herlyne,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Attended by Joey Thanh who has been…

Attended by Joey Thanh who has been professional, friendly and helpful.

October 18, 2025
Unprompted review
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Reply from onlyaesthetics.sg

Dear Alice,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Professional & meticulous service

Jaccy was meticulous and friendly throughout the treatment. Thank you for the great service!

October 18, 2025
Unprompted review
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Reply from onlyaesthetics.sg

Dear AL,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 4 out of 5 stars

Come here for IPL

Come here for IPL, service is usually quick and effective. Although they may call out certain things they see while doing the treatment and recommend a different package.

October 18, 2025
Unprompted review
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Reply from onlyaesthetics.sg

Dear Vanessa,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Great service

Been here for at least 10 years, from holland village to Raffles Place. The staff are always very patient and kind. Today’s session with Winnie at Raffles Place, is the best service I had so far. ☺️

October 16, 2025
Unprompted review
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Reply from onlyaesthetics.sg

Dear Ivy,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Thank you Jaccy!

Jaccy was really friendly and welcoming during my visit! She was meticulous and checked on me multiple times. 10/10 service 🫶🏻

October 16, 2025
Unprompted review
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Reply from onlyaesthetics.sg

Dear Sevina Spring Goh Si Zhen,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Treatment with Yvonne

I’ve been doing treatments Yvonne for at least 3 years. She is gentle, patient and friendly.

October 16, 2025
Unprompted review
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Reply from onlyaesthetics.sg

Dear Caireen,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 4 out of 5 stars

Brazilian Laser

Brazilian Laser
Signed up for their package, and so far not too bad have been seeing good effects after 1.5years, staff is friendly also.

October 16, 2025
Unprompted review
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Reply from onlyaesthetics.sg

Dear Py,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Great service

Had been using their service for a few years. Shoutout to Shki for the great service at the raffles place outlet.

October 15, 2025
Unprompted review
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Reply from onlyaesthetics.sg

Dear Zi Hui,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Full Face Hair Removal Package

signed up for the full face hair removal package, and the staff (Jia Xuan) has been professional and friendly

satisfied with the service so far and can see a little bit of improvement after a few sessions

October 9, 2025
Unprompted review
onlyaesthetics.sg logo

Reply from onlyaesthetics.sg

Dear Sean,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Great and fast service

I have been a regular customer with Only Asthetics for the past 2 years. My aesthician Wendy has been very friendly and attentive. The team in Only Aesthetics Dhoby Ghaut outlet also delivers great services!

October 1, 2025
Unprompted review
onlyaesthetics.sg logo

Reply from onlyaesthetics.sg

Dear KY,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 5 out of 5 stars

Accommodating and comfortable session w Jia Xuan

My beautician Jia Xuan has been always delicate and making every appointment a comfortable ones. I have followed her from Novena > pacific Plaza > Wheelock outlet.
Could never ask anyone else to do my removal . Have always been looking forward to every appointment and the progress of my removal was a fast progression. Thanks to both Sally and Jia Xuan for recommending and accommodating to the packages available

September 20, 2025
Unprompted review
onlyaesthetics.sg logo

Reply from onlyaesthetics.sg

Dear Ireneshahira,
We want to express our gratitude for your valuable feedback and for sharing your positive experience with us! Your input is highly appreciated.
We are thrilled to learn that you had a great experience and we are eagerly looking forward to the chance to serve you again soon.
If you have any more questions or if there is anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day ahead!

Rated 1 out of 5 stars

Disappointed with Whitening Package

I recently purchased a whitening package for the inner thigh and pink lips area, which cost around $6,000 for one session. The package came with one whitening serum and a pink lip balm. From my initial conversation, my understanding was that only one session, along with a possible touch-up, would be enough to see the expected results.

However, after completing the first session and using up the provided serum and balm, I was told I needed to purchase another set of products (costing around $600) to maintain and improve the results. This was not communicated to me clearly at the start, and I felt misled and disappointed. Despite following their advice and spending the extra $600, I still didn’t see the results I was promised or the outcome shown in their promotional images.

While I do appreciate that they were kind enough to offer a few extra touch-up sessions, the results still fell short of my expectations. At this point, I feel like I’ve wasted the $6,000, and I’m not comfortable continuing to spend more without clear outcomes.

That said, I want to acknowledge that I’m happy with the results from their laser hair removal service — that part of my experience was positive.

Overall, this has been a disappointing and frustrating experience due to the lack of clear communication and underwhelming results from the whitening treatment. I hope they can be more transparent with future clients about total costs and realistic outcomes.

July 1, 2025
Unprompted review
onlyaesthetics.sg logo

Reply from onlyaesthetics.sg

Dear Valerie,

Thank you for sharing your feedback with us. We are glad to hear that you were satisfied with the results of our laser hair removal service. At the same time, we are concerned to learn about your disappointment regarding the whitening treatment and would like to better understand your experience.

As results and follow-up care can vary depending on individual circumstances, we would like to review your case in detail before providing a full response. Could you kindly share your preferred contact number with us, so that our senior consultant can reach out to you directly to clarify what happened during your treatment and discuss the next steps?

We appreciate your patience and assure you that your feedback will be taken seriously as we look into this matter further.

Rated 5 out of 5 stars

Effective treatments

Only aesthetics raffles team is very professional and detailed in explaining their services and packages. Enjoyed my regular treatments here.

July 17, 2025
Unprompted review
onlyaesthetics.sg logo

Reply from onlyaesthetics.sg

Dear Kah May,
We want to express our heartfelt gratitude for taking the time to provide us with your invaluable feedback and for generously sharing your positive encounter with our services!
Your input is of immense importance to us, as it helps us continually enhance our offerings and serve you better. We are genuinely thrilled to learn about your fantastic experience, and we eagerly look forward to the privilege of welcoming you back soon.
For any further questions you may have or if you require additional assistance, please don't hesitate to reach out to us. Our team is readily available to provide any support you might need.
Wishing you a truly wonderful day ahead!

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