There were progressive improvements just after 2 sessions. Hair growth has slowed down and is thinner. My aesthetician is Tina Lin :) She is very gentle during treatments as well
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am ongoing a male private area SHR. It’s been 5 months so far. The therapist Tina Lin is very professional. Makes me feel very comfortable. As a male ongoing this treatment, it feels a bit odd but O... See more
Company replied
Yvonne is approachable and friendly. She answers all my inquiries patiently and in great detail, which is very reassuring to customers. She is also gentle, caring, and professional during the treatmen... See more
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signed up for the full face hair removal package, and the staff (Jia Xuan) has been professional and friendly satisfied with the service so far and can see a little bit of improvement after a few... See more
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Company details
Written by the company
Largest, Multi-Award Winning Aesthetic Chain with the Highest 5 star rated Reviews in Singapore on Facebook and Google. Established in 2005, ONLY Aesthetics was founded to rise above the inadequacy of the then-newly saturated market of medical aesthetics. The co-founders believed in the calling to reach out to clients who wanted to better themselves, without short-changing them. The brand prides itself on its state-of-the-art technology and exceptional results that have allowed them to be a multi-award winning company. "DON’T BE BETTER. BE DIFFERENT."
Contact info
70 Shenton Way, Eon Shenton #20-08/09/10, 079118, Singapore, Singapore
- 81237714
- hello@onlyaesthetics.sg
- onlyaesthetics.sg
4.7
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Pleasant Experience and helpful staff!
It was a pleasant experience here at the Only Aesthetics EON Shenton outlet. The staff was very helpful from the beginning and listened to my biggest concern, before guiding me to decide on the most suitable treatment! They also shared how to maximize the result after each treatment. No hard-selling and forcing me to buy more packages/products too! I'll definitely go back to them when I need some booster for my appearance!
December 2, 2021
Unprompted review
Reply from onlyaesthetics.sg
Thank you so much for taking the time to share your review with us! We're so glad to hear so and we look forward to serving you again soon :)
Beware of online reviews for onlyaesthetics
Do not trust the Facebook and google reviews. The beauticians or staff there request customers to leave a positive review and include their name coz of some quota set by the management. They request you to post the good review on the spot and then some of them take photo of the review on their phone to show to management as evidence. So I believe most customers had no choice but to leave a good review there and probably felt pressured to do that. Do not be misled!
Pressured to upgrade my package then tried to sell me some products when I decided not to upgrade. Wouldn’t mind the management to contact me as I’m really afraid to return to the outlet due to hard selling. Even warned my friends to be careful of OnlyAesthetics, so I’d strongly recommend everyone to buy an IPL laser machine and diy instead. It’s very scary to be stuck at the clinic and forced to upgrade packages because you are halfway through the treatment. I almost cried when I was leaving the clinic.
Edit: At least put in some effort to get real customers to do reviews instead of your digital marketing executive who can be easily verified via LinkedIn...
November 27, 2021
Unprompted review
Reply from onlyaesthetics.sg
Hi there, we are so sorry to hear that you felt this way during your visit with us.
We’d like to offer our sincere apologies on behalf of the outlet – We take all our customers feedback with an utmost importance so please be rest assured that we will investigate further on this.
We believe that the approach towards you might not have been very favourable from your perspective, but please be assured that by no means, were they trying to force you into leaving a good review to hit a quota.
We fully understand & empathise with your frustration on this and we would like to get to the bottom of this matter for you.
Could you kindly share with us your full name, date of visit as well as the outlet that you did your treatments at?
With these information provided, we will be able to conduct an investigation into the matter and address the issue. Our customer service team will be in contact upon receiving these details from you.
You can email us directly at hello@onlyaesthetics.sg should you not wish to reveal these details on trustpilot or write in to us via our contact forms on our website: www.onlyaesthetics.sg
Thank you.
Regards,
The ONLY Team
Good experience, highly recommend ONLIFT
It's very smooth, from booking an appointment to having the procedure done. There was no pressure at all. The staff patiently explained the different treatment options for my skin condition, which was very informative and professional. I signed up for their ONLIFT treatments, and I am very pleased with the results!
November 25, 2021
Unprompted review
Reply from onlyaesthetics.sg
Thank you Vivi for taking the time to share your review with us! We're so glad to hear so and we look forward to serving you again soon :)
Very dishonest staffs they have
Very dishonest staffs they have. A while back I signed up for a rejuran package they kept telling me it was at a good price. But Everytime I go they will tell me I need to use two sessions of the treatment, and nothing was told about using double session Everytime. They “sell” it to you saying that it’s a good price but use the tactic of using double session everytime. End up I’m paying double.
When asked for receipt they just pretend nothing and nothing was written about having to use 2 sessions.
Very tactful scammers
August 21, 2021
Unprompted review
Reply from onlyaesthetics.sg
Hi there,
We are so sorry to hear about the unpleasant experience you had, we'd like to offer our sincere apologies on behalf of the outlet - We take all our customers feedback with an utmost importance so please be rest assured that will investigate further on this.
We would like to dive deeper into this matter but before we can proceed, could you kindly share with us your full name, date of visit as well as the outlet that you did your treatments at?
With these information provided, we will be able to conduct an investigation into the matter and address the issue. Our customer service team will be in contact upon receiving these details from you.
You can email us directly at hello@onlyaesthetics.sg should you not wish to reveal these details on trustpilot or write in to us via our contact forms on our website: www.onlyaesthetics.sg
We fully understand & empathise with your frustration on this.
Once again, we would like to extend our sincere apologies on this matter. On this note, we assure you that such situations will not reoccur again.
Regards,
The ONLY Team
I had really bad experience with…
I had really bad experience with them.It was extremely difficult to book a doctor appt with this clinic despite one month ahead. Eventually,I gave up and simply try finishing it off with chemical peel (one more session) and will never sign any package with them anymore
April 29, 2021
Unprompted review
Reply from onlyaesthetics.sg
Hi there,
We are so sorry to hear about the unpleasant experience you had, we'd like to offer our sincere apologies on behalf of the outlet - We take all our customers feedback with an utmost importance so please be rest assured that will investigate further on this.
We would like to dive deeper into this matter but before we can proceed, could you kindly share with us your full name, date of visit as well as the outlet that you did your treatments at?
With these information provided, we will be able to conduct an investigation into the matter and address the issue. Our customer service team will be in contact upon receiving these details from you.
You can email us directly at hello@onlyaesthetics.sg should you not wish to reveal these details on trustpilot or write in to us via our contact forms on our website: www.onlyaesthetics.sg
We fully understand & empathise with your frustration on this.
Once again, we would like to extend our sincere apologies on this matter. On this note, we assure you that such situations will not reoccur again.
Regards,
The ONLY Team
Cheat customer
Really such a bad experience in this aesthetic. Always force me buy the package. The way they talk is nice but end up force you buy more. Last time my package only chemical peel and now on keep asking me add on treatment for the package . After all doesn’t show more results that I want it to. Now on I don’t wish to continue they keep say so much excuse that I’m the one willing to pay the package. That’s nonsense that time the staff told me the company target so high and the way the staff say until so poor thing how the company treat them .
Really so unfair to me and now I have a financial problem u doesn’t help to refund to me although last time u guys want me support u for the target .
Really learn my lesson that I shouldn’t pity the staff as they are try to tell you a story and cheating my money.
Actually all advertising is fake bought a long service package with no results on my skin .
March 20, 2021
Unprompted review
Reply from onlyaesthetics.sg
Hi there,
We are so sorry to hear about the unpleasant experience you had, we'd like to offer our sincere apologies on behalf of the outlet - We take all our customers feedback with an utmost importance so please be rest assured that will investigate further on this.
We would like to dive deeper into this matter but before we can proceed, could you kindly share with us your full name, date of visit as well as the outlet that you did your treatments at?
With these information provided, we will be able to conduct an investigation into the matter and address the issue. Our customer service team will be in contact upon receiving these details from you.
You can email us directly at hello@onlyaesthetics.sg should you not wish to reveal these details on trustpilot or write in to us via our contact forms on our website: www.onlyaesthetics.sg
We fully understand & empathise with your frustration on this.
Once again, we would like to extend our sincere apologies on this matter. On this note, we assure you that such situations will not reoccur again.
Regards,
The ONLY Team
Only Aesthetics = Ah Beng Hustlers
Only Aesthetics = Ah Beng Hustlers. Their staff is dishonest. I paid for a $800 package for Coolsculpting. They tried to trick me with no pricing listed, hard upsell, and cheap car dealership service. This place is a joke.
August 20, 2017
Unprompted review
Reply from onlyaesthetics.sg
Hi there,
We are so sorry to hear about the unpleasant experience you had, we'd like to offer our sincere apologies on behalf of the outlet - We take all our customers feedback with an utmost importance so please be rest assured that will investigate further on this.
We would like to dive deeper into this matter but before we can proceed, could you kindly share with us your full name, date of visit as well as the outlet that you did your treatments at?
With these information provided, we will be able to conduct an investigation into the matter and address the issue. Our customer service team will be in contact upon receiving these details from you.
You can email us directly at hello@onlyaesthetics.sg should you not wish to reveal these details on trustpilot or write in to us via our contact forms on our website: www.onlyaesthetics.sg
We fully understand & empathise with your frustration on this.
Once again, we would like to extend our sincere apologies on this matter. On this note, we assure you that such situations will not reoccur again.
Regards,
The ONLY Team
Received other treatment than wanted...
I met very nice and kind personel, but made clear which treatment is important to me. Even though I informed about my budget the lady tried to keep on selling me expensive treatment. Then she gave me an offer for a total of 590 I received treatment of a very sweet employee, but was presented a bill for 699 as the told total got some taxes on top...
When I returned back home I figured out I did actually receive another treatment of some cellulite treatment, but I came for fat freeze. So, I was really disappointed as the treatments do not have any impact or lasting effect.
All my money, I spent was "out of the window" I told them several times how disappointed I am, but they obviously do not care at all. Just told me to enjoy the beautiful architecture of Singapore... I feel cheated and ripped, and asked to refund or give me the treatment I initally came for. They just ignore me... So, my advice: Choose another clinic... as they do not meet their philosophy they claim on their webpage :-((
April 17, 2017
Unprompted review
Reply from onlyaesthetics.sg
Hi there,
We are so sorry to hear about the unpleasant experience you had, we'd like to offer our sincere apologies on behalf of the outlet - We take all our customers feedback with an utmost importance so please be rest assured that will investigate further on this.
We would like to dive deeper into this matter but before we can proceed, could you kindly share with us your full name, date of visit as well as the outlet that you did your treatments at?
With these information provided, we will be able to conduct an investigation into the matter and address the issue. Our customer service team will be in contact upon receiving these details from you.
You can email us directly at hello@onlyaesthetics.sg should you not wish to reveal these details on trustpilot or write in to us via our contact forms on our website: www.onlyaesthetics.sg
We fully understand & empathise with your frustration on this.
Once again, we would like to extend our sincere apologies on this matter. On this note, we assure you that such situations will not reoccur again.
Regards,
The ONLY Team
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