Only Once Dress Hire Reviews 293

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Cancelled my order the day before it was due to arrive ‘at my request’. I did not request to cancel I emailed to find out what had happened and no reply received. Website said closed and all stock now... See more

Rated 5 out of 5 stars

I ordered a dress for my pre wedding meal - I received my order earlier than anticipated which was great. Lottie was lovely to deal with. There was a hand written note in my package which was su... See more

Rated 5 out of 5 stars

I recently hired a dress from Only Once Dress Hire for my friend's wedding after seeing someone I follow on Instagram wearing one of their dresses. I went for the Meshki pink dress and would highly re... See more

Rated 5 out of 5 stars

I had a few changes to my order and Lottie was more than accommodating. The whole process is extremely seamless and easy. My piece arrived early, giving me plenty of time to try on and plan my accesso... See more

Company details

  1. Evening Dress Rental Service
  2. Dress and Tuxedo Rental Service
  3. Dress Store
  4. Full Dress Rental Service

Information provided by various external sources

Online designer outfit rental boutique


Contact info

4.0

Great

TrustScore 4 out of 5

293 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The best experience! Thank you!

I had the best experience in renting a dress for a very special occasion! Lottie provides an absolutely faultless service. The dress arrived promptly and beautifully packaged with a handwritten note. A delightful touch! The dress itself was perfect and I felt amazing in it. Only Once Dress Hire was exceptional in every way. I wouldn’t hesitate to recommend them and to use their service for my next rental. I have had a very bad experience with another rental service and the contrast between the two couldn’t be more stark. Thank you Lottie and Only Once Dress Hire!

June 1, 2022
Unprompted review
Rated 5 out of 5 stars

My dress arrive and it was exactly the…

My dress arrive and it was exactly the same as the photo Infact even more beautiful the baby blue colour was simply stunning. Thankyou Lottie for being so helpful and kind with all my requests.
I will be ordering again soon, Thankyou x

May 26, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, Lottie was so lovely and professional. Well worth purchasing! loved my dress. Will definitely be ordering again 💗

May 24, 2022
Unprompted review
Rated 5 out of 5 stars

I am so happy I found only once dress…

I am so happy I found only once dress hire, Lottie is so lovely and helpful. The most amazing dresses available and they come in perfect condition and on time every time. I have ordered twice from her now and will continue to do so whenever I have an event!

May 23, 2022
Rated 5 out of 5 stars

Amazing!

Amazing!

Such a good customer service and so helpful. Had been let down by a DIFFERENT dress hire company very last minute and came across Only Once Dress Hire. Dress arrived early and it is just perfect.

Thank you

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

Lottie & Only Once has been amazing…

Lottie & Only Once has been amazing from the get go. This was my first time renting a dress for a close family wedding. I am between sizes which nearly put me off trying renting due to the short notice of being able to find something else - but Lottie was great, she sent the dresses out a couple of days earlier than expected & sent a complimentary back up dress due to a couple of creases in the L’idee I had ordered. The back up option is great and definitely worth doing!

Iv never had so many compliments on a dress, I felt very Carrie Bradshaw. Also knowing that nobody else is likely wearing the same thing ordered from ASOS etc (& better for the planet!!)

Thanks so much, I will absolutely recommend Only Once dress hire

May 17, 2022
Unprompted review
Rated 5 out of 5 stars

Will be back!!

Needed a dress for my hen and wanted something that really stood out. Couldn’t have been happier with the dress I received, got so many compliments!! The dress came in such good condition and was an easy process to order and return. Will definitely be ordering off here again!

May 17, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous Experience with this Amazing Company!

I needed a dress for a formal last minute and found this website online, I ordered the dress and it came the next day! The dress was in excellent condition and came with a bag to return it. Overall I had a fabulous experience with Only Once and will definitely be using this site again. I would recommend anyone to try it as it took the stress and some monetary expenditure out of my event.

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, and brilliant idea for hiring outfits. Great communication also & super fast delivery. The outfit was stunning and really good size quality . Would highly recommend & will be using again soon !!

April 26, 2022
Unprompted review
Only Once Dress Hire logo

Reply from Only Once Dress Hire

Hi Natalie.

Thanks so much for the lovely review and we're thrilled you loved your outfit and experience renting with us. You looked amazing in your rented co-ord.

Looking forward to seeing what you hire from us next time.

Lots of love,
Team Only Once xx

Rated 5 out of 5 stars

Excellent for our recent wedding from…

Excellent for our recent wedding from ONLY ONCE
Thanks for the extra effort

April 26, 2022
Unprompted review
Only Once Dress Hire logo

Reply from Only Once Dress Hire

Hi,

Thank you for taking the time to leave a 5* review and we're so delighted it was perfect for your special occasion.

We look forward to seeing you again soon.

Lots of love,
Team Only Once xx

Rated 5 out of 5 stars

At first I was hesitant about hiring a…

At first I was hesitant about hiring a dress from a hire website but the rat & boa dress I wanted for my 30th has been sold out for months so I decided if I wanted to be fabulous this was the only way how. I think I always thought whatever you got from a hire website wouldn’t have that Brand new look but I was totally mistaken. The dress came and you never ever would have thought it had been worn before. It arrived 2 days early which I really appreciated because I was worried I might have to find back up if it didn’t fit but it fit like a glove !!! Lottie has been super attentive, the customer service has been brilliant. I am thrilled with the service OODH have given me and I have advised all of my friends go down this route now rather than wasting money on things we’ll never wear again (most women are like this, admit it) :P thank you so so much ! You will be seeing more of me in the near future.

April 21, 2022
Unprompted review
Only Once Dress Hire logo

Reply from Only Once Dress Hire

Hi Megan,

We're so glad you loved your first experience renting a dress and even more delighted that it was perfect for your special birthday occasion. Thank you for taking the time to leave us such a wonderful review and we look forward to seeing you again soon.

Lots of love,
Team Only Once xx

Rated 5 out of 5 stars

Hired the most stunning dress for a…

Hired the most stunning dress for a family wedding and everyone commented on it - I’ve recommended this site to all I know. Super efficient service and very reasonable. The dress was sent to my home and I returned it in the box provided. Will define using this site again. Thank you Lottie.Cx

April 19, 2022
Only Once Dress Hire logo

Reply from Only Once Dress Hire

Hi Ciara,

Thanks so much for taking the time to leave us such a lovely review and we're delighted you enjoyed your rented outfit so much. You looked BEAUTIFUL and we hope to see you again soon.

Lots of love,
Team Only Once xx

Rated 5 out of 5 stars

Fantastic service from start to finish!

Fantastic service from start to finish!

Lottie thanks for all your help with sorting a new dress for me, honestly I absolutely loved the new dress more than the old and I've told everyone I know about your service. Thanks again your kind of service is something that should be noted and raved about, I'll be back!

April 13, 2022
Unprompted review
Only Once Dress Hire logo

Reply from Only Once Dress Hire

Hi Sadie,

Thank you so much for the 5* review and for being so understanding regarding your order. We're thrilled you loved the dress you received so much - you looked stunning.

Really hope to see you again soon.

Lots of love,
Team Only Once xx

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