Very good communication at every stage of claim. Have only knocked off one star as payment hasn’t landed yet, but I’ve been told it’s on route… They have paid earlier payments so no need to think th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wrote a previously bad review below based upon a disagreement regarding a condition. Since then they reviewed my case and made a payment. subsequently my pet died unfortunately. Following this they... See more
Company replied
I previously held pet insurance for my elderly cat with Only Paws. What sets them apart from other insurers that they don't impose co-payment excesses when the pet ages. It purely increases from £99... See more
Company replied
I wish i could give them 10 stars or more. I had cancelled my renewal but one of their employees has been trying to get in touch with me and today I spoke to her. I was amazed to hear that unbeknown t... See more
Company replied
Company details
Written by the company
Always-there-for-you pet insurance at affordable prices. Made by pet lovers for pet lovers.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- info@onlypawspetinsurance.co.uk
- onlypawspetinsurance.co.uk
4.3
Excellent
366 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No phone number but excellent return call
Although they have no phone number they called back within 10 minutes after sending them an email
April 17, 2026
Reply from Only Paws Pet Insurance
Hi Sandra,
Thanks for your review. We’re really pleased to hear you received an excellent call back so quickly after getting in touch. We offer call backs to help reduce time spent waiting in phone queues, so it’s great to know our team was able to respond quickly and help when needed.
The Only Paws Pet Insurance Team 🐾
Reply from Only Paws Pet Insurance
Hi Julija,
Thanks so much for your review. We’re really pleased to hear you received excellent service with your claim. We know how important it is for the process to feel smooth and well handled, so it’s great to know our team delivered for you.
The Only Paws Pet Insurance Team 🐾
I The most sincere and honest insurance company by miles.
I wish i could give them 10 stars or more. I had cancelled my renewal but one of their employees has been trying to get in touch with me and today I spoke to her. I was amazed to hear that unbeknown to me, I had been paying for 2 policies by mistake, so the lady not only refunded me over £100, but also cut my renewal price drastically. An amazing lady and I'm blown away by the honesty of the business. How many companies would have just pocketed the money. I am blown away by the service and sincerity of Only Paws and cannot rate them high enough. Exceptional service, friendly staff who you can understand and Staff that go out of their way to ensure the customer comes first. The best organisation I have ever had the pleasure to deal with.
April 22, 2026
Reply from Only Paws Pet Insurance
Hi Paul,
Thanks so much for your incredibly kind review. We’re truly pleased to hear our team was able to help put things right and provide the honest, customer-first service you deserve. It means a great deal to know our staff made such a positive impression, and we’ll be sure to share your lovely feedback with the team. Thank you again for your support.
The Only Paws Pet Insurance Team 🐾
Great service
My cat Coco became very unwell on bank holiday Monday and we had to rush him to the vet’s, he had major surgery but unfortunately a week after surgery he passed away, only paws have been really good and have paid out on the insurance quickly, the portal is really good and easy to use, i also had a phone call and the lady was very empathetic and explained what i needed to do. We are thinking about another cat in the future and will definitely be insuring with only paws again.
April 15, 2026
Reply from Only Paws Pet Insurance
Hi Elen,
Thank you for taking the time to leave this review, and we’re so sorry for the loss of Coco. We’re pleased to hear our team could support you with empathy during such a difficult time, and that the claims process and portal felt clear and easy to use when you needed them most. Your kind words mean a great deal, and if you do decide to welcome another cat in the future, we’d be honoured to help again.
The Only Paws Pet Insurance Team 🐾
It was easy to get round.Their prices…
It was easy to get round.Their prices are very competitive.
April 21, 2026
Reply from Only Paws Pet Insurance
Thank you for your feedback William and welcome to Only Paws! 🐾
Helpful call back from Jamie
With my second claim for a blood test, consultation and medicine I was confused how to claim as I had a £200 excess in the new policy year. However a call back from Jamie was so helpful and my claim was successful.
April 14, 2026
Reply from Only Paws Pet Insurance
Hi Maeve,
Thanks so much for your review. We’re really pleased to hear Jamie’s call back was so helpful and that your claim was successful. We know a new policy year and excess can sometimes be a little confusing, so it’s great to know our team could provide clear support and help you through the process.
The Only Paws Pet Insurance Team 🐾
Simple process with details explained
April 17, 2026
Reply from Only Paws Pet Insurance
Hi Nita,
Thanks so much for your review. We’re really pleased to hear you found the quote journey simple and that the details were explained clearly when taking out your policy. We work hard to make getting cover straightforward and easy to understand, so it’s great to know that came through in your experience.
The Only Paws Pet Insurance Team.
Great communication and response times
I have had pet insurance for 3 years with only paws and have recently had to make a claim. I have been very impressed with only paws, communication is great and response times are very quick. This also includes a query from completing a contact form.
April 14, 2026
Reply from Only Paws Pet Insurance
Hi Charlotte,
Thanks so much for your review and for being with us for the past 3 years. We’re really pleased to hear you were impressed with your recent claim experience and found our communication and response times quick throughout. It means a lot to know our team was able to support you clearly and efficiently when you needed us.
The Only Paws Pet Insurance Team 🐾
Reply from Only Paws Pet Insurance
Hi Pamela, thank you for your review and welcome to Only Paws!🐾
Fast claim payout
Fast claim payout.
Because my dog was seen at two different veterinary practices, I had to fill in two claim forms ,which was tedious as I could have just stated this on one claim form and sent receipts.
March 31, 2026
Reply from Only Paws Pet Insurance
Hi Jane, it is common practice if you are using two vets that you would need to submit separate claims but luckily our digital claims process is so fast, it takes minutes to submit a claim online.
Reply from Only Paws Pet Insurance
Hi Jane, thank you for your review. Our claims process is a very efficient one and we are always happy to help!🐾
Competitive prices
Easy site to use and manage insurance payments to your specific needs. Quick and efficient
March 30, 2026
Reply from Only Paws Pet Insurance
Thank you for your review Jill, we are very proud of our quote journey and try to make it as simple as possible for our lovely customers! 🐾
Reply from Only Paws Pet Insurance
Hi Janice,
Thanks so much for your review. We’re really pleased to hear you found the claims process quick and the information clear and easy to follow. We know how important it is to keep things straightforward when you’re making a claim, so it’s great to know that came across.
We really appreciate you taking the time to share your experience.
The Only Paws Pet Insurance Team 🐾
Easy to take out a new policy in no…
Easy to take out a new policy in no time. Clear policy wording and easy process.
March 24, 2026
Reply from Only Paws Pet Insurance
Hi there,
Thank you for your lovely feedback. We’re so pleased to hear taking out your new policy was quick and straightforward, and that you found the policy wording clear and easy to follow. We work hard to keep things simple, so it’s great to know that came through in your experience.
The Only Paws Pet Insurance Team 🐾
Doggie insurance
What can I say. After worrying so much only paws came through for us. Thank you😊
March 23, 2026
Reply from Only Paws Pet Insurance
Hi there,
Thank you for your lovely feedback. We know arranging cover can feel a bit daunting, so we’re really pleased Only Paws could make the process easier and give you peace of mind. It means a lot to hear we came through for you, and we really appreciate you taking the time to share your experience 😊
The Only Paws Pet Insurance Team 🐾
Quick and easy claim
I have insured our pet cat for a couple of years now. We have recently needed to make a claim and the process was easy and fuss-free. I submitted the claim online and within a few working days, I received an e-mail saying the claim had been processed and the money due would be paid into my bank account within 3 - 5 working days. It couldn't have been easier - thank you!
March 16, 2026
Reply from Only Paws Pet Insurance
Hi Helen,
Thanks for taking the time to leave such a lovely review. We’re so pleased to hear your claim was quick and easy to submit, and that the online process felt straightforward and fuss-free from start to finish.
Our team work hard to process claims quickly, so it’s great to know that was reflected in your experience. We know making a claim can be stressful, so we’re delighted everything was handled promptly and clearly. Thank you again for choosing Only Paws.
The Only Paws Pet Insurance Team 🐾
ONLY PAWS PAID MY CLAIN QUICKLY WITH…
ONLY PAWS PAID MY CLAIN QUICKLY WITH OUT ANY FUSS WHICK I REARLY APPRECIATED AS I HAD TO HAVE MY CAT PUT TO SLEEP WITH HEART FAILOUR IT WAS A HORRID TIME
March 10, 2026
Reply from Only Paws Pet Insurance
Hi Susan,
Thank you for sharing this, and we’re so sorry for your loss. Losing a pet in those circumstances is heartbreaking, and we really appreciate you taking the time to leave a review during such a difficult time.
We’re glad we could process your claim quickly and without any added fuss when you needed things to be as straightforward as possible. Thank you again for your kind words.
The Only Paws Pet Insurance Team 🐾
Reply from Only Paws Pet Insurance
Hi Peter,
Thank you for your kind words! We’re really pleased to hear that you found us easy to deal with and quick to respond, that’s exactly what we aim for.
Providing friendly, efficient support is a big priority for us, so it’s great to know this came through in your experience.
If you ever need anything in the future, we’ll be happy to help.
The Only Paws Pet Insurance Team 🐾
Excellent so far…
Very good communication at every stage of claim. Have only knocked off one star as payment hasn’t landed yet, but I’ve been told it’s on route… They have paid earlier payments so no need to think this won’t arrive too, but just being cautious!
March 12, 2026
Reply from Only Paws Pet Insurance
Hi there,
Thank you for your lovely review, we really appreciate you taking the time to share your experience. It’s great to hear that our team kept you well informed throughout the claims process.
Please be rest assured that your claims payment is on the way, if there are any problems please reach out to us at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
Disappointing failure to address out of hours costs
We had a dog who became acutely distressed at 8.30pm. Her abdomen was rigid and we worried about bloat. We contacted an out of hours serice who asked us to attend promptly. We did. By the time we got there she was more settled and on examination her abdomen was improved - so we agreed to wait and see. £300 later!
Discussed with own vet next day. She was back to normal - so no additional treatment required.
Insurance claim. Rejected as she did not have a life threatening condition and we hadn't attended our normal vet.
Since then they are being more and more obtuse. It seems that, if you suspect bloat but it isn't, this insurance company will not cover out of hours expenses.
Not surprising but always disappointing when a company that shows promise starts to quote their fine print!
In the middle of appealing but expect we'll be moving on unless they develop some objectiveity and compassion.
March 10, 2026
Reply from Only Paws Pet Insurance
Hi Jan,
Thank you for your review.
For the out-of-hours claim, while our policies do include cover for life-threatening emergencies, they don’t extend to out-of-hours charges if your pet could have safely been seen during normal vet hours. That said, we do still cover standard consultation costs and any eligible veterinary treatment in those situations.
Our appeals gives your vet the opportunity to submit any further information that may not have been available when the claim was first assessed. Please contact us at claims@frankpetinsurance.co.uk and a member of our team will be happy to help.
The Only Paws Pet Insurance Team 🐾
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.