Very good communication at every stage of claim. Have only knocked off one star as payment hasn’t landed yet, but I’ve been told it’s on route… They have paid earlier payments so no need to think th... See more
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Review summary
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Reviews shaping this summary
Unfortunately I had to make a claim for one of my cats recently but once I got online it was straight forward enough & then only paws contacted my vets who dealt with the claim . The only downside was... See more
Company replied
I wrote a previously bad review below based upon a disagreement regarding a condition. Since then they reviewed my case and made a payment. subsequently my pet died unfortunately. Following this they... See more
Company replied
Clearly communicated everything and treated us with respect, payments were made quickly. Sent a condolence letter when we lost our cat which while a small gesture did go a long way. Good experience al... See more
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Company details
Written by the company
Always-there-for-you pet insurance at affordable prices. Made by pet lovers for pet lovers.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- info@onlypawspetinsurance.co.uk
- onlypawspetinsurance.co.uk
4.3
Excellent
402 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy and efficient claims process
February 19, 2026
Reply from Only Paws Pet Insurance
Hi Christina,
Thank you for your lovely feedback!
We’re so pleased to hear you found our claims process easy and efficient. When your pet needs treatment, the last thing you want is a complicated claims journey, so it’s great to know we kept things simple and straightforward for you.
Thanks again for choosing Only Paws.
The Only Paws Pet Insurance Team 🐾
Excellent company to deal with
Excellent company to deal with. Invoices sent over and promptly dealt with. Fantastic customer service
February 12, 2026
Reply from Only Paws Pet Insurance
Hi Morag,
Thank you so much for your kind words, we really appreciate you taking the time to share this.
We’re so pleased to hear your invoices were dealt with promptly and that you found our customer service fantastic. We know how important it is for things to be simple and stress-free when your pet needs care, so it’s great to know we delivered on that for you.
Thanks again for choosing Only Paws.
The Only Paws Pet Insurance Team 🐾
Be Careful
I had no problem communicating with this company. I don’t use telephones and my emails were answered promptly.
The surprise came when my vet found that there is something wrong with my dog’s liver. I started an insurance claim and it was refused as a pre-existing condition. It turns out that this company can go back 24 months before the insurance policy even started. Suspicious: there’s only one reason for an insurance company to go back 2 years! And if they find anything, “diagnosed or undiagnosed,” then that is reason enough for them to reject the claim.
I cancelled the policy the next day.
My dog arrived last July, and has no medical records at all before that, so the refusal was based on assumptions and suppositions.
With this idea of going back over 24 months, and the “diagnosed or undiagnosed” part, they could easily reject just about any claim.
So, be careful, don’t get caught out like I was.
January 30, 2026
Unprompted review
Reply from Only Paws Pet Insurance
Hi Jim,
Thank you for your review,
We’d like to clarify that under our policy, a pre-existing condition is any condition that showed signs or symptoms in the 24 months before the policy start date, or within the waiting period. This isn’t unique to Only Paws; it’s standard across the pet insurance industry, in fact a lot of companies won't cover for any condition noted prior to your policy start date. When assessing a claim, our team reviews the full clinical history provided by you and your vet to understand when symptoms first appeared.
We do offer an appeals process if you believe the decision is incorrect.
Please contact us at claims@onlypawspetinsurance.co.uk and a member of the team will be happy to help.
The Only Paws Pet Insurance Team🐾
They responded to my email in under 10…
They responded to my email in under 10 minutes dealing with my request in a kind and considerate manner.
February 13, 2026
Reply from Only Paws Pet Insurance
Hi Jen,
Thank you so much for your lovely feedback! We’re delighted to hear our team got back to you so quickly and handled your request in a kind and considerate way, that’s exactly the level of service we aim to provide every time.
We know how important it is to get clear, prompt support, and we’re really pleased we could help when you needed us.
The Only Paws Pet Insurance Team 🐾
very straight forward no hidden costs
February 13, 2026
Reply from Only Paws Pet Insurance
Hi Julie,
Thank you for your review, we really appreciate it!
We’re so pleased to hear you found everything straightforward with no hidden costs. Being clear, transparent and easy to understand is really important to us, so it’s great to know that came across.
If you ever have any questions about your cover or need a hand with anything at all, just drop us a line at info@onlypawspetinsurance.co.uk our friendly team is always happy to help.
The Only Paws Pet Insurance Team 🐾
Unable to actually speak to anyone to…
Unable to actually speak to anyone to advise my poor cat has passed away.
February 12, 2026
Reply from Only Paws Pet Insurance
Good morning Pauline,
I’m so very sorry to hear about your loss.
We do offer a callback service for all our customers. Simply send us a short email requesting a call and let us know a convenient time, and we’ll contact you during our opening hours of 8am–5pm, Monday to Friday. If needed, we can usually call back within the hour.
I can see that you emailed us on Wednesday evening to let us know that your beloved cat had sadly passed away. We cancelled the policy first thing on Thursday morning and sent you an email to confirm this.
If you would like to discuss anything further, please don’t hesitate to contact us at info@onlypawspetinsurance.co.uk and one of our agents will be more than happy to call you.
5 stars
Great insurer, wouldn't go anywhere else! Easy to submit a claim online and friendly customer service. Payouts are quick and straightforward. It is so reassuring to have reliable insurance in place for our elderly cat in her time of need.
February 12, 2026
Reply from Only Paws Pet Insurance
Hi Emma,
Thank you so much for the 5 stars, it really means a lot to us 💛
We’re delighted to hear you’ve found us easy to claim with and that our team has been friendly and supportive. Knowing you feel reassured having reliable cover in place for your elderly cat, especially when she needs it most, is exactly why we do what we do.
If you ever need a hand, please don’t hesitate to email info@onlypawspetinsurance.co.uk, we’re always happy to help.
The Only Paws Pet Insurance Team 🐾
Easy to use website with clear coverage…
Easy to use website with clear coverage details
February 5, 2026
Reply from Only Paws Pet Insurance
Thank you for your review and welcome to Only Paws!🐾
Feels like I'm being taken for a fool.
I have paid regularly for a couple of years now without needing to claim. Recently I have put 2 claims in and have received a pathetic refund on both. It makes me wonder why I pay for insurance when the only people benefitting are you. I would be interested to know why you think I should continue with this policy.
February 3, 2026
Reply from Only Paws Pet Insurance
Hi Janice,
Thank you for your feedback.
We’ve taken a look into your recent claims, and the deductions were due to your policy excess. Like all pet insurance providers, this is a standard part of the cover and is applied to each new condition you claim for but is not due again until the next policy year.
If you’d like us to walk you through the breakdown of your claims, Please feel free to get in touch at claims@onlypawspetinsurance.co.uk, where a member of our team will be happy to help.
The Only Paws Pet Insurance Team 🐾
Repeat medication not refunded …
My cat is now diabetic and needs insuline shots twice a day . The. First claim I submitted to get my money back went through but when I submitted the next claim for the insulin repeat I was told I would not be able to claim for it anymore as I did not add a specific health boost to my cover. I was not pleased at all as last year when I called their customer services to understand why they did not refund me painkillers prescribed to my dog who had a Tumor removed the operator who dealt with me reassured me that repeat medication for life threatening illnesses would be refunded even I did not get their health boost -reason I never took it, as I I understood this health boost was only beneficial for medication such as painkillers which are not often prescribed. In addition , Only Paws are are very slow to process claims too
January 15, 2026
Reply from Only Paws Pet Insurance
Hi there,
Thank you for your feedback.
To clarify, if a policy is upgraded and a Booster added, the higher level of cover applies only to new conditions. Any conditions that existed before the upgrade will continue to be covered under the original policy terms.
Regarding your claim, we understand how delays can cause concern. In your case, there was a delay as we were waiting on information from your vets. Once we received the necessary documents, your claim was processed within 2 working days. Our claim turnaround is super speedy once all relevant documents are provided, and we’re continually working to keep things moving as quickly as possible.
If you’d like to discuss this with our team, please reach out directly to claims@onlypawspetinsurance.co.uk – our team would be more than happy to support you further.
Wishing your cat all the best with their treatment.
The Only Paws Pet Insurance Team 🐾
Reply from Only Paws Pet Insurance
Hi Hazel,
Thank you so much for sharing this lovely feedback, and welcome to Only Paws! We’re thrilled to have you and your pet with us. It’s great to hear that you found our information clear and our website easy to use, we work hard to keep everything simple and stress-free for pet parents.
If you ever need anything or have any questions about your new policy, we’re always here to help at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
Do not insure you pet with this…
Do not insure you pet with this company, they will simply do whatever they can not to reimburse you when a claim is made, was lead on by reviews it is a great option for our dog Lola a few years back now. First claim we have ever made on Lola and a cheap one at that £32, not only did they refuse to pay any because of deductions but they put our policy up 35% claiming she is a different breed to what she is. Customer service didn't care one bit, just goes to show, better off honestly after 12 years just putting the money monthly into an investment and using if ever needed. I fully understand there's an excess, that wasn't the issue, you deducted for lab tests but of a joke if you ask me. Her breed hasn't changed bed in 12 years but all the sudden you can decide she isn't a Montreal but now she's a Jack Russel but she couldn't be this when I took out the policy. The irony
January 23, 2026
Unprompted review
Reply from Only Paws Pet Insurance
Hi James, it is common practice for all types of insurance to have a policy excess, this is your contribution to the claim. As for getting the breed correct, this should be done when purchasing a policy, to ensure you have the correct cover in place for your beloved pet.
Please reach out to us via info@onlypawspetinsurance.co.uk, we'd be happy to explain the deductions to you.
Reply from Only Paws Pet Insurance
Hi Carole,
Thanks so much for your review! We're really glad to hear that you found our communication clear and helpful, it's something we care a lot about. If there's ever anything else you need, we're just a message away.
All the best,
The Only Paws Pet Insurance Team 🐾
Onlypaws was very respectful when we…
Onlypaws was very respectful when we lost our cat, they were very helpful with the insurance claim and kept us up to date all through the process when she was ill. The break down of exactly what was covered was very helpful.
January 16, 2026
Reply from Only Paws Pet Insurance
Hi PK,
Thank you so much for your kind words during what must have been such a difficult time. We’re truly sorry for your loss, and we’re glad we could be there to support you through your cat’s illness and claim.
It means a lot to hear that our team was respectful and helpful throughout, and that the breakdown of your cover made things a little clearer during a stressful moment. We’re always here to make the process as smooth and supportive as possible.
Take care,
The Only Paws Pet Insurance Team 🐾
Settled claim in full and in good time
Settled claim in full and in good time. Making the online claim was easy. Tracking claims could be a bit better, a new link to the site is needed for each visit.
January 20, 2026
Reply from Only Paws Pet Insurance
Hi Andrew,
Thanks so much for the great feedback! We're really glad to hear your claim was settled in full and that you found the online claims process easy, that's exactly what we aim for.
We appreciate your note on needing a link each time to log in, it's currently in place as an extra layer of security to help keep your details safe.
Thanks again for choosing Only Paws!
The Only Paws Pet Insurance Team 🐾
EXCELLENT - HIGHLY RECOMMENDED
Couldn't recommend enough. Excellent throughout claim procedure for my cat.
January 2, 2026
Reply from Only Paws Pet Insurance
Hi Sue,
Thank you so much for the kind words and recommendation! We’re really glad to hear your cat’s claim was handled smoothly, that’s what we’re here for.
Warmest regards,
The Only Paws Pet Insurance Team 🐾
Reply from Only Paws Pet Insurance
Hi Kerry,
Thanks so much for your feedback! We’re really pleased to hear our claims team was quick and helpful. Making the claims process smooth and stress-free is a top priority for us, so it’s great to know we delivered. If you ever need anything else, we’re always here to help 🐾
The Only Paws Pet Insurance Team 🐾
Can highly recommend
Can highly recommend. Had to put a claim in online and the process was quick and easy to do. The claim was approved very quickly and payment was sent to my account within 5 working days.
December 18, 2025
Reply from Only Paws Pet Insurance
Hi Julie,
Thank you so much for the glowing recommendation! We're delighted to hear that your online claim experience was quick, easy, and sorted without delay. Fast, straightforward support is exactly what we aim for, especially when it matters most.
Thanks again for trusting Only Paws!
The Only Paws Pet Insurance Team 🐾
Responsive and helpful correspondence
Responsive and helpful correspondence. Superfast payment. Everything I could have wanted from an insurance company
December 2, 2025
Reply from Only Paws Pet Insurance
Hi Nick,
Thank you so much for your kind words! We're thrilled to hear that you found our team responsive and helpful, and that your claim was paid quickly. Making things simple and stress-free is exactly what we aim for, so it's great to know we delivered when it mattered most.
Thanks again for choosing Only Paws, we’re proud to be here for you and your pet.
The Only Paws Pet Insurance Team 🐾
They're very efficient
They're very efficient, I submitted my claim on a Monday afternoon, and the money was in my bank account on the Friday - impressive! Thank you, onlypaws!
November 25, 2025
Reply from Only Paws Pet Insurance
Hi Vicki,
Thank you so much for your lovely review! We're thrilled to hear how quickly your claim was processed, getting it sorted by Friday after a Monday submission is exactly the kind of efficiency we aim for. We know how important it is to have support when you need it most, and we’re glad we could deliver.
Thanks again for trusting Only Paws!
The Only Paws Pet Insurance Team 🐾
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