Avoid at all cost The plumber’s full name is Yasin Hamza Jalal Dean known as Yaaz. He charged us £300 and disappeared without fixing the issue. He literally opens up a company every few month... See more
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See what reviewers are saying
Call best technicians on Saturday 7 September 2024 for leaking pipe to the kitchen tap said the call out charge of £48 I was ok with that . The plumber arrived within 2 hours found the problem replace... See more
Company replied
Best Technicians are honest and reliable tradesman's. With good old fashioned values, they are methodical conscientious hard working plumbers, we had a new boiler installed, commissioned, great... See more
Company replied
Called on a Sunday and they arranged somone to come out and was ONLY advised about the £49 call-out fee. The electrician arrived and fixed the fault within 40 minutes and this “company” initia... See more
Company details
Written by the company
Home Service Repairs
Contact info
United Kingdom
- onsite-technician.com
2.0
Poor
136 reviews
Replied to 28% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Tried to charge £250 for a ten minute call out and the issue was not resolved.
The technician themselves was very nice. The call centre the persistently called for the payment immediately after the call out. STAY WELL CLEAR!!!
October 29, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
DO NOT USE THIS COMPANY!!!!
DO NOT USE THIS COMPANY!!!!
WAS TOLD IT'S WAS £49 which my elderly parents would of been fine with electrician arrived as electric had been tripping he was there 30 min at the most testing sockets to tell me it was the fridge freezer then demanded £350 for my parents my father refused and stupidly said £250 as he felt forced he paid cash and wasn't given a receipt my parents were extremely upset by this as you can imagine I tried to contact the company who said they didn't send anyone to the property absolute scammers I will be reporting this company to trading standards and the police has we have footage of the electrician on camera my mother was only told it would be £49 yet when I rang them up they told me it's was £49 call out charge then £180 an hour for labour he was there 30 min in total and wanted £310 my father refused and stupidly paid £250 got no receipt either absolute rip of company avoid at all costs!!!!
October 18, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
I was blown away by their…
I was blown away by their professionalism. They took the time to explain the problem and the solution clearly. Fantastic experience!
October 18, 2024
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
Do Not use this Company
Do Not use this Company ! We were charged £412.80 for 15 minutes work ! Forced to pay immediately on line. No proper bill no proper breakdown of prices. Money paid to engineer personal account! Absolutely scam of people when in a crisis!! I will go to CAB and if that doesn’t work I will report to BBC
October 16, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Absolutely disgusting they gave us a…
Absolutely disgusting they gave us a quote and charged over double the cost have asked the question why just keep getting fobbed off would not recommend to anyone we are fuming
October 11, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
RIP off - do not use
These guys are an absolute rip off. They tried to charge me £330 ex VAT for 1 hour labour charge. The technician was in and out my house within 35 minutes.
Absolutely joke, I’ve had to go to trading standards about this as they also just wouldn’t get back to me via email and when you call to complain they say they can’t put you through to anyone.
October 7, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Extremely expensive - No information on hourly rate beforehand, despite request. They pull a figure out of the air it seems. Half hour job £249. The workman was fine and seemed competent, plus a bit embarrassed by the company fee.
October 14, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Abolote ripoff i am crying n shaking in…
Abolote ripoff i am crying n shaking in shock wouldn't give me price before work left with no choice but to pay what i couldnt afford please please dont make my mistake people
October 14, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
These people commit fraud
These people commit fraud. DO NOT USE THEM.
They used intimidation techniques by demanding the job be paid without an invoice. They refused to leave my premises whilst I queried their very vague invoice - that had no details or report of the job also without tradesman reference number.
Emergency call out charged despite me booking it 48 hours in advance.
Two men stayed in my flat with my female tenant - refusing to leave for over 1.5 hours ( I thought they had left )
When I said I was sorting it out with their office ( they had a woman answering a phone to pretend they represent them) they started to threaten to rip it the sealant- shouting and being very aggressive. I've informed the police and trading standards.
Charge £394 for SEALANT job that took less than an hour. Immoral operators.
October 5, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Not even a Single Star
Not even a Single Star, it’s nothing but a scam. Spent more time in looting money than the work.
October 4, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Do not use
Do not use. Phoned for a plumber for a leak in kitchen. £49 call out charge, 2 hrs labour £400. Job still not done. Came out following day and still didn't fix the leak £150 later. No invoices. Called another plumber, fixed leak within 10 mins with a washer. Using Google guarantee to claim money back and reporting to trading standards. No land line and mobile number frequently changes.
July 11, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
This is scam company never go near…
This is scam company never go near them. I had F2 fault showing on my boiler and no hot water. I Called them on 5/7/24, they sent in engineer. He claimed there’s a leaking pipe so he changed it. After changing pipe or fixing the leak the boiler lost power. I had to called in about 3 gas safe engineers and all could not fixed it. In the end I had to buy new boiler. This scammers after destroying my boiler were demanding £625 for changing about 3-4 inch long pipe. If you really want your peace of mind please run away from them.
July 5, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
TOTAL SCAM - FRAUDSTERS…
Qouted £49 call out and when asked about extras just said any additional parts and labour would be extra. No mention of hourly or minimum charge whatsoever. Electrician turned up 4 hrs late and the remedy was trigger switch on the circuit bosrd needing flicking. Took 1 min from his arrival to doing - I then get a phone call stating I owe £322. Total scam - Avoid at all costs. The business operates under a number of business names 24/7 emergency, Best Technicians and many more. They operate from an accommodation address, If you do not ask for a full breakdown of possible charges you are 100% sure to get ripped off. I am passing on details to Trading Standards and BBC Watchdog.
September 21, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
The company are borderline scammers!
We required our kitchen tap fixing as it was spraying water all over the wall behind it. I just want to clarify that I am not unhappy with the plumber sent as he was extremely professional and did an amazing job. The company disclosed to us a call out fee of £50 which we agreed with. On the phone we were told that there would be labour and parts charges. However, no parts were needed in the end and the job took 15 minutes. We were told over the phone during payment that we made a late call out. However, we called in the middle of the afternoon and were told that a plumber would be here in an hour to an hour and a half. He turned up at 1900 (four hours later) but through no fault of his own. Again this isn’t a dig at him. The company did not call me to tell me that he was running late at all.
In total we were charged £349 for a 15 minute job with no materials needed. I think this is completely unacceptable as labour costs were not disclosed to me on the phone. I feel scammed and will be making a formal complaint.
A few days following the tap broke again. Just to add salt to the wound ! No invoice was sent to us either.
Another update: following my review I can see that Best Technicians has replied. It seems that they have copied and pasted the exact same response to me as they have to other negative reviews.
September 18, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Best technicians
Avoid. Phoned re a problem with kitchen tap. Called the number to see if they could help. Bizarrely was able to get someone booked in within 2min for next day. Asked about costs was told £49 for call out. Worked out I could fix simple problem myself so called back within 15mins to cancel. Was told I owed the £49 call out charge. Explained there had been no mention of cancellation fees and asked for their cancellation policy. Much dithering at her end. Hung up. Avoid. Weird to see they have 150+ reviews at 5 star...Fake.
September 13, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Read all reviews
Booked then looked up reviews 100% it's a scam tries saying I have to pay a call our fee to cancel bye bye didn't take no details only address avoid at all costs trust the reviews
September 13, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Fraud agency
Fraud agency
Booked a plumber for a simple leak called at 18.30 and was promised to have an engineer in 20-30Min . Plumber turned up after 1.5hours and I had already fixed the leak waiting for the plumber . He arrived Did a 5min job of checking all taps and I got an invoice of 269£ . While booking I was informed I would have to pay 49£ but nobody mentioned that a minimum of 200£ would be charged for a 5-7 min job and no use of spare parts either .
Absolute daylight robbery by a a group of fraud people .
September 10, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Plumber came out 1.5hrs late for both…
Plumber came out 1.5hrs late for both my showers running only hot water. After 10 mins he said he needs to replace one shower with labour £450, other showers repair was “more complicated” he said. Refused to let him change it, paid the £50 call out and got rid.
Had a handyman friend come round and found I wasn’t using either of the showers controls properly, £0 fix as they weren’t broken. I assume they have a van load of cheap showers they want to get rid of.
AVOID AVOID AVOID !!!!!!
Look for a local plumber in your area.
September 2, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Expensive and dodgy but work ok.
Call best technicians on Saturday 7 September 2024 for leaking pipe to the kitchen tap said the call out charge of £48 I was ok with that . The plumber arrived within 2 hours found the problem replaced the pipe . I have no problem with the plumber who worked well and was polite. When he had finished I had a phone call from best technicians who told me that the bill was £418 cash or bank transfer,paid cash as I don't do online banking no receipt was given, I contacted best technicians for a receipt but no response. Something dodgy about this company and they are expensive.
September 7, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Not to contact-I would have given minus but no…
I would have given minus but no facility for it. I contacted them on 23/8/24,told them that it was not an emergency but happy to pay call out charge of £49 but he had to tell me what was the fault before he proceeded for the repair.After 20-30 minutes he told me the elements of hot water tank were fine, it was the temperature set up of thermostat and element which was not set correctly.He had mended it and hot water should work.He asked me to pay £470.I refused to pay that sum. After arguments he said he would give me reduction and I should pay him£350. The way the person was dealing I thought there was no transparency.He did not tell me the price before hand and the amount he asked was unrealistic..He then reduced to £200 then to£150. I told him I would complain about his company and get everything checked.It appeared to be quite fraudulent.He sent me invoice of £150,I still refused to pay that amount and matter settled on£100. After 48 hours the hot water stopped working again. I contacted him when he said I would need to pay call out charges again and depending on the fault he would charge me.I would sincerely advise people not to contact this company and should check legal aspect of it and workers.
August 23, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
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