Avoid at all cost The plumber’s full name is Yasin Hamza Jalal Dean known as Yaaz. He charged us £300 and disappeared without fixing the issue. He literally opens up a company every few month... See more
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Call best technicians on Saturday 7 September 2024 for leaking pipe to the kitchen tap said the call out charge of £48 I was ok with that . The plumber arrived within 2 hours found the problem replace... See more
Company replied
Best Technicians are honest and reliable tradesman's. With good old fashioned values, they are methodical conscientious hard working plumbers, we had a new boiler installed, commissioned, great... See more
Company replied
Called on a Sunday and they arranged somone to come out and was ONLY advised about the £49 call-out fee. The electrician arrived and fixed the fault within 40 minutes and this “company” initia... See more
Company details
Written by the company
Home Service Repairs
Contact info
United Kingdom
- onsite-technician.com
2.0
Poor
136 reviews
Replied to 28% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam
Scam BEST TECHNICIANS
Please do not believe the glowing reviews. See the names of the writers and consider them part of the scam.
This company has NOT been formed for five years as it says.
Non English lady took booking.said £49 call out then anything after ( I thought Philippine accent). Noise of people in background not call centre. Shouting and children. Said plumber would call me before coming so he understood job.
Morning plumber did not call. ICalled company who said plumber would call back.He never did.
I called back asking for company address details as I was suspicious.
I accused them of taking our data - to which a strong verbal defence. “ what data”. They nearly had our details.
The ad said five years in business but on Hmrc formation 2023 with no accounts.
Call handler became quite angry at me because I had suggested the company wasn’t real. He would not disclose company address, He started to raise his voice and so I ended the call, Then surprise five mins later NON uk caller called back.
Let’s be honest A true company would answer a call properly, respect the customers and have an appropriate call centre.
Man called back said he’d been trying to call me - he hadn’t I informed him I had lost trust ended the call. NON UK - a little aggressive.
Checked company out. No accounts and NON English. They are hooking people in taking details and scamming
They are all NON IK. There are no accounts on Hmrc and the company formed in 10/23.
The mobile line reaches a non English rep who called me dear, “ I’m trying to help you”, kept saying “my dear” - Philippine Accent. The language was not convincing and he talked over me. The introduction was not in company name it was “ Hello” which prompts people to ask.
Call me Sherlock but these people are Scamming Uk .
They now have a company Address which is in PARK Lane London. Accounts late and not filed.
These are all ill mannered people who I don’t trust. SCAM ! Avoid.
I’ve been scammed before and it only heightens the dangers. These if they exist are unprofessional unqualified people who do not care about the UK customers.
SUSSED . ,likely I’ll report to powers that be as these companies 1- take business from genuine plumbers . 2- prey on UK citizens 3- intimidate people . 4- Steal from unsuspecting customers. 5- are NOT trained and Qualified. Check out all the ratings ! Obvious and I only wish I’d done before.
We are as a nation meant to support these people ! How can we when they take advantage of UK citizens. ????
August 26, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Fraud
This is a sham of a company. They charge a call out fee for booking a job, and when no technician actually turns up saying that they are not able to identify the parts to fix the job, and you try to cancel the job, they charge you the call out fee for cancellation. Never use these people.
August 23, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Absolute scam company
Absolute scam company, charged £250 for 20 mins work where there was no effort involved, even the plumber was embarrassed. AVOID
August 21, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Worst company ever.
I’ve decided to write ANOTHER bad review as they won’t reply to my other one. do not use this company at all, they’re all scammers, spent 4 hours sitting at my house doing nothing and charged me £500, THEN when i phoned up they tried telling me im lying about the amount i paid when i have my bank statement to prove, im in the middle of seeing a solicitor for my money back. again best technicians if you want to grow up and reply to me that would be great otherwise we’re doing this the hard way. and don’t offer me a discount on my new job like you have with everyone else, i will NEVER use your company again. absolute disgrace the way they all talk to you.
July 11, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Follow up on previous reply
Since there is no way of responding to the previous reply I am starting a new review. The response to my complaint is simply a lie. The technician did not provide any estimate beyond the callout fee quoted when I booked. There is zero transparency about the actual fee, and this company operates a system of extortion plain and simple. Do not be deceived by the apparently reasonable tone of the reply.
For the record, their so-called skilled technician lied to me by suggesting that one of the lamps they connected did not work because of a faulty bulb. I have tried new bulbs and it does not light.
July 31, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Rip of company
This company is a scam they quoted me £49 fallout ok but then tried to charge £200 for 20 minutes work! I refused to pay! This is not British telecom but a company calling themselves Best Technicians
August 9, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Absolutely shocking
Absolutely shocking, scam, should have a no stars rating! Following a carbon monoxide leak called 247 best technicians stating what had happened and that certain checks were supposed to be done. Guy turned up, no i.d, no checks done, pressured to pay £349 for taking the boiler cover off! The company have declined to give me the technicians gas registration number as has the technician himself, the company should not be trading let alone advertising on trusted platforms 👎
July 27, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Had a technician come down and tighten…
Had a technician come down and tighten a nut to fix a leak. Charged me £229 for 20 minutes. Fraudulent advertising. The leak is still ongoing. Contacting sunny the technician but he is avoiding my calls. The company themselves are just brushing it underneath the carpet and avoiding my responses. Going to complain to trading standards and take this to small claims court. Disgusting service
July 26, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Canceled due to hidden costs
Canceled due to hidden costs. Then admin of the company rings me bearing in mind no electrician ever tuned up and they demanded a cancellation fee. Hilarious. Bad company AVOID
July 26, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
DO NOT USE
DO NOT USE. The same as everyone else. Quoted £46 call out fee. Plumber walked around looking for 20 minutes max, said they could do nothing, then the company demanded £229. Plumber stayed in the house until payment was made which was intimidating. The plumber even acknowledged the cost was extremely high but he couldn't do anything about it as it was down to the company.
We appreciate there would be a higher cost for a same day call out, but they misrepresent the cost over the phone initially then just inflate for no reason. They also would not give a breakdown of cost over the phone, pass me to a manager or pass me to the accounts team. I had to repeatedly ask for a complaints contact and finally got an email.
I have written a formal letter of complaint requesting a partial refund and if this is denied or ignored I am prepared to take this to trading standards and through the small claims court after reading all these reviews.
July 25, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
I am deeply sorry to hear about your recent experience with our service. We take all feedback seriously and strive to provide the best possible service to our customers. I understand the frustration and inconvenience you experienced, and I assure you that your complaint is currently being reviewed by our complaints department.
Our team is dedicated to thoroughly investigating your case and we will get back to you with a resolution as soon as possible via email. We appreciate your patience and understanding as we work to address your concerns.
Thank you for bringing this matter to our attention. We value your feedback as it helps us improve our services.
Sincerely,
Best Technicians
If i could give negative stars i would
If i could give negative stars i would. Paid a plumber from this company £600 to fix a leak and he didn’t even fix it, instead he walked up and down my street looking for a stop cock we didn’t even need to find. Rang another plumber and they put a washer on my pipe inside my house and it took 5 minutes whilst the plumber from this company spent 4 hours and didn’t even fix the leak and left me without water for over a week!! rang up the receptionist for a complaint and the attitude i got back was a disgrace and i will be seeing a solicitor for advice. DO NOT USE THIS COMPANY. Best technicians if you see this please feel free to comment a phone number or someone i can actually contact to discuss this issue. Fully been scammed by your company. It was a 25p washer it only took 5 minutes.
July 11, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
DO NOT USE THIS FIRM
DO NOT USE THIS FIRM..I called them because they had five star ratings and I read about ten reviews..all glowingly complimentary. Do not believe any of the reviews, this firm is a complete scam. I told them I had a faulty valve on my shower mixer taps: I was quoted a call out fee of £50 which was fine. the guy turned up, spent about an hour here during which time I THOUGHT he was replacing a faulty thermostat valve in the shower. I then got charged an extortionate £341 for an hour's work. The plumber said his car had been fixed with a tracking device and he couldn't actually start it up until I had paid. Half an hour after he left I went to have a shower. I couldn't turn the knob on the shower mixer and when it did finally turn water started leaking badly from the bottom. Called the firm to ask for someone to come back out and was told to "go and buy a new thermostatic valve and the plumber would come and fit it".
QUESTION...So what did I actually pay for if it wasn't a new part to fix the problem? Complete rip off.
July 17, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
ABSOLUTE SCAM
ABSOLUTE SCAM - DO NOT USE THESE PEOPLE.
Charged an extortionate amount of money, hidden by a cheap £50 call-out fee promise.
Tried to charge us over £400 in fees for a visit that was less than 10 minutes total and ended up basically being just a consultation/diagnosis of the problem, with no physical work whatsover taking place.
The technician himself was very understanding and kind, however, the man who operates the company was incredibly rude and disrespectful over the phone and more than happy to charge this extortionate fee in a cost-of-living crisis for little to no work taking place. I hate to imagine what it would cost for an actual issue to be fixed/any physical work carried out.
Terrible terrible experience.
July 16, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Good service
Good service. Highly recommended and will use them in future.
July 2, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your great experience with [mention specific service, e.g., plumbing, HVAC, electrical services, etc.]. Your kind words serve as a great motivation for our team.
At Best Technicians, we strive to provide top-notch service and support, and it's wonderful to know that our efforts have resonated with you. We are committed to maintaining the high standards that you've come to expect from us.
If you ever need our services again or have any questions, please don't hesitate to reach out. We're here to help!
Warm regards,
Best Technicians
Scam?
A family member was with the contractor at all times - he believed that he was working slowly (& yes he knows what he is talking about)
He is still in the yard pressure washing the entire yard and even THE BACK DOOR because of the incompetency of this man who managed to "splash" our entire yard.
The contractor after completing the job in the back garden, he proceeded to walk through our house with his rods dripping all through the house, on the floor AND over bags of shopping.
I pointed this out he laughed & said he didn't know how that had happened.
Once he realised he shook the rods out on our top step.
We have had to disinfect the floor, empty shopping bags & wash EVERYTHING in the shower.
The cost was £639. I would appreciate a full breakdown of this cost.
I'm sorry but this is totally unacceptable. I can-not comprehend how this task (That we paid £147 for two years ago) warrants so much money.
I was told that your company was reputable, however if you employ contractors like this & charge extortionate rates I vehemently disagree.
I believe that this man has literally ripped us off.
I sincerely wish that I hadn't panicked to ring a contractor without checking for reviews.
May 24, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
£140 to change a flexible hose. £50 cancellation fee.
Tenants called these guys as they needed a flexible hose replaced (cost about £10). They quoted £140 to do the job. When I found out I told them to cancel. The cancellation was £50. It's 5 mins job with £10 worth of parts and they want to charge £140. This is cynical profiteering.
April 8, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Do not use!!
Misleading quotation on the phone. Been told 50£ and was charged 230£! for 5 min sniffing at my home! no proper survey! no camera to check drains and “diagnosis” based on sniffing.
Have been told camera is too expensive!
After few min he asked me to pay without any document or proper receipt. I insisted on receiving it before payment. Engineer claimed he had issues with signal and kept asking me for payment. Been pressured to pay straightaway even before getting “invoice” which I declined. Paid, after “invoice” landed in my text. No vat or company number on.
I felt like he is pushing for payment before I get him checked or reported.
Very disappointed that companies like that exist. Wasted time and money!
Do not use!
April 5, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
totally inadequate
totally inadequate. Don't use this company at all. Extortionate fees and incompetent technicians.
Customer service is non existent.
Please do yourselves a favour and choose another company.
Reply:
I WAS ONE OF YOUR ENGINEERS!! I’d never use you personally as I believe your a rip off service once I found out how you work why I no longer do any work for you
March 11, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Totally inadequate Company
totally inadequate. Don't use this company at all. Extortionate fees and incompetent technicians.
Customer service is non existent.
Please do yourselves a favour and choose another company.
February 25, 2023
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
happy with the annual boiler service i…
happy with the annual boiler service i got. the technician explained what he did and i paid a reasonable price for everything i got
January 18, 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
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