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Rated 2 out of 5 stars

I have had excellent experience in past years but this time, I have had trouble getting any response, either through the website or direct email to Peter. I need some customer service! Brian

Rated 5 out of 5 stars

Peter is very good with his customers, he's very reasonable and kind. definitely recommended and one of the best opal accessories you can find.

Rated 5 out of 5 stars

Opalmine.com is the only site where I purchase opals. I've been buying from them since about 2005, and have never had any complaints, or even any experiences less than excellent. Even when the purcha... See more

Company replied

Rated 4 out of 5 stars

I purchased an Opal pendant few months ago, It was delivered on time and I also got another pendant as a gift. the service and product quality are great. Thanks a lot, I'll be back for more Opal produ... See more

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4.1

Great

TrustScore 4 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quality Opal with Quality Service

It starts with an Opal that caught your eye. Few years back I got a small Opal ring, Pete work together with me to finalize with the design of my liking till manufacture and delivered to me. Thereafter, occasionally I would browse opalmine.com to see if any new Opal that would caught my eye and Pete would assist in provide more information and photos to help decide if the Opal is to my liking before deciding on the customization of jewelry with the Opal. Pete is a very patient guy whom ensure quality workmanship of the jewelry and reasonable priced. This definitely encourage one to re-patronized when an Opal appear to ones' liking. opalmine.com is an trustworthy online store with remarkable service, give it a thought and experience the quality service mentioned when Opal comes across your mind.

February 28, 2017
Unprompted review
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Reply from Opalmine

Thanks so much for your great review Hanrence. Much appreciated. Thank you too for your good nature. sometimes making a new ring took a couple of months but you were so patient and i think we are both pleased at the way they turned out. thanks again and please keep in touch. One day i hope to visit Singapore and hopefully we will meet you and your family personally. I did visit your amazing country a few years ago and was amazed at the airport and the night safari. Very best wishes, Peter

Rated 5 out of 5 stars

Excellent transaction!!!

Definitely will be doing more business in the future!

February 28, 2017
Unprompted review
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Reply from Opalmine

Thanks for the great star rating David. I am here for you if ever needed. Peter

Rated 5 out of 5 stars

Great overall experience, even with custom work!

Peter did fantastic custom work for me in a very timely and affordable manner, even working internationally. He helped me pick a custom stone and set it in a setting I already had, and it turned out fantastic. I've had the ring for about a year at this point and the craftsmanship has help up wonderfully. I would absolutely recommend.

February 28, 2017
Unprompted review
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Reply from Opalmine

Dan, thanks so much for taking the time to give us a rating. It mans so much. Very best wishes to you and your family, Peter

Rated 5 out of 5 stars

Beautiful work, and wonderful customer service!

Peter took the time to send extra pictures and really worked with me to make sure the ring I purchased was exactly what I was looking for. I couldn't be happier with my opal ring, and, would recommend Opalmine to anyone looking for honest, high quality work.

February 24, 2017
Unprompted review
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Reply from Opalmine

Maria, just a quick word to thank you for taking the time to rate www.opalmine.com Its much appreciated. peter

Rated 5 out of 5 stars

This was a great transaction

Opalmine was great to do business with. Peter was very helpful and the earrings were fantastic. I would certainly use Opalmine for any jewelry where high quality, high value and high expectations are required.
Thanks much Peter for a great selection in jewelry and your wonderful support
Danny R

February 21, 2017
Unprompted review
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Reply from Opalmine

Danny wonderful star rating!! thanks for taking the time to do it. best wishes for the future. Peter

Rated 5 out of 5 stars

You cannot do better than Opalmine--with any company anywhere.

I have been dealing with Peter at Opalmine for many years, and have never met anyone more dedicated to quality and customer satisfaction. Nor anyone more generous, and willing to help in any way possible. If it has anything to do with Australian opals, Opalmine.com is the only thing you need to remember.

Rick Clark
Tampa, Florida, USA

February 9, 2017
Unprompted review
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Reply from Opalmine

Rick this is a belated reply just so trust pilot knows how much i appreciate your ongoing support and the nice review you gave us. Very best wishes and of course, keep in touch. Thanks so much for reporting any glitches on the site and if you see anything that you think needs improving please let me know. Some say that our stock list on the front page is a bit annoying. let me know what you think, Peter

Rated 5 out of 5 stars

the BEST there is for Australian opals

Okay, let me just say that I'm in love with Peter and Opalmine.

I have bought three (yes THREE) rings from him and am in heaven.
the rings themselves are made beautifully, the stones are unbelievable for opal lovers.
I still have my eye on one more ring (won't say which in case someone buys it!)
of course then my opal quest will be over but what treasures I have.
thank you peter for all you do to bring the world the beauty of opals.

February 3, 2017
Unprompted review
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Reply from Opalmine

Carol, just letting you know how much i appreciate your support and your promotion of the opal stone. Like myself you really love the stone and you often express it to others. How valuable this is to us. People dont take much notice of advertising nowadays particularly if you tell them how good you are (haa self praise is no recommendation) but coming from an independent source like yourself, its like gold. thanks again.. oh... your latest ring hopefully will turn up in about a week. best wishes Carol, Peter

Rated 5 out of 5 stars

Opalmine review

Very nice pendant, fast and friendly replies upon e-mail request for info and extra gift in package. Delivery to Sweden took 3 weeks incl. customs clearance.

January 22, 2017
Unprompted review
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Reply from Opalmine

John thanks a lot for giving us a rating. It means so much nowadays Peter

Rated 5 out of 5 stars

Excellent help!

Emailed with questions and got a quick response and helpful response! Glad that there are people out there willing to help with goofy jewelry questions! I'd recommend emailing Peter if you have any Opal needs! Just awesome! Thanks!

January 18, 2017
Unprompted review
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Reply from Opalmine

Kara, thanks for the five stars!! it means so much. Just remember our guarantees dont end in one year. best wishes Kara, Peter

Rated 5 out of 5 stars

Thankful for the service

I am amazed how informative and helpful they are.

January 18, 2017
Unprompted review
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Reply from Opalmine

Isabel, Thank you very much for reporting your feelings about us. Its a big help !! best wishes, Peter

Rated 5 out of 5 stars

Excellent Customer Service

Having never met before and knowing that I may or may not be a future customer, Peter was quick to respond to my emails and answer all of my questions. And even though his response may not have been what I hoped, he was still very kind and profesional. I specifically went to his site before I recieved his second response, just to see if there was something I would like to purchase. Good customer service is hard to come by, excellent customer service is even more rare, much like a perfect opal. Peace and Blessings and thank you again!

January 18, 2017
Unprompted review
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Reply from Opalmine

Heather, I dont recall the advice i gave you but i always try to be honest with folks and i am glad you appreciated it. dont hesitate to contact if i can be of further help. best wishes Heather, Peter

Rated 5 out of 5 stars

Opal advice

Contacted Opalmine looking for advice about the care of an inherited opal ring. Response was very quick & helpful. Thank you Peter for your advice.

January 5, 2017
Unprompted review
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Reply from Opalmine

Thanks Claire. I hope my advice has helped. contact me if i can be of further help. Peter

Rated 5 out of 5 stars

Opalmines integrity is what makes them the best

Peter the owner of opal mine has the highest quality you will find anywhere on the planet. You will enjoy the outstanding quality that comes from the opal mines in Australia I give opal mine a 5-star rating there is no better source to buy opals from.

December 23, 2016
Unprompted review
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Reply from Opalmine

Thanks for this report Frank. I hope things are getting better in your life. You are indeed a man of initiative. Very best wishes for the future. Peter

Rated 5 out of 5 stars

Great Response

I wrote to Peter with a question about an opal in my possession and he answered the same day with a knowledgeable response. I was very impressed!!
They also have a very helpful web site with many pictures.

November 29, 2016
Unprompted review
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Reply from Opalmine

John, sorry for the delay in sending this word of appreciation. Pleased to help if i can. Keep in touch and best wishes, Peter

Rated 5 out of 5 stars

Excellent experience

Beautiful designs, intelligent information, honest dealings and affordable prices. Congratulations on an excellent experience.

November 16, 2016
Unprompted review
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Reply from Opalmine

Dennis, thanks so much for your excellent review. Hope you are feeling the best possible Dennis. Please give me an update. thinking of you and Ann, Peter

Rated 5 out of 5 stars

Repeat customer

Opalmine.com is the only site where I purchase opals. I've been buying from them since about 2005, and have never had any complaints, or even any experiences less than excellent. Even when the purchase has been small, I've gotten extremely good customer service and fast turn around. In addition, there's frequently a personalized note, which you almost never see anymore. The opals are magnificent and I've never had any problems with any pieces.
Peter is very knowledgeable, and quickly answers inquiries. All in all, I couldn't imagine better service or product.

November 16, 2016
Unprompted review
Opalmine logo

Reply from Opalmine

Eric, sorry about the lateness of this expression of appreciation for your wonderful review. And thanks for being a faithful customer. Just to remind you of our guarantee which is perpetual. Very best wishes to you and your family, Peter

Rated 5 out of 5 stars

Trusted supplier

I have been dealing with Peter for more than 40 years. Impeccable man, impeccable products. Look no further. DD.

November 7, 2016
Unprompted review
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Reply from Opalmine

Thanks Dennis, i will try to live up to that amazing recommendation. best wishes, peter

Rated 5 out of 5 stars

Awesome contact!

I have dealt in antique jewellery for 22 years and I have book marked them. Peters knowledge is outstanding and he is lovely and approachable, always willing to answer any question. Brilliant!

October 21, 2016
Unprompted review
Opalmine logo

Reply from Opalmine

Georgie, Sorry for the late reply. Thanks so much for coming back over this long period of time. So happy to have been of help. I always try to answer all inquiries. I guess my ability to type very fast has been a big help. Thanks again Peter

PS. I have no idea what happened with the very negative report below. I think someone spammed my email address and sent out unwanted emails. Well, i guess you cant win them all.

Rated 1 out of 5 stars

Beware

This place is a scam!!! I'm getting emails from my dead mother from them!!! I guess she came back to tell me to shop here!!!! BEWARE!!!!!!!

October 20, 2016
Unprompted review
Opalmine logo

Reply from Opalmine

Dear Danny, this is Peter from Opalmine.com I am so sorry that we have upset you. I send out one email per year to my customers. The first paragraph is a polite request to let me know if you want to be removed from the list as we hate spam just like you. I had no idea that your mother had passed away and i am very sad to hear it. Rather than make such a negative comment about a website with an impeccable reputation for the last 20 years, it would have been kind to merely let us know that you no longer wanted to receive a reminder. But anyway, many apologies for upsetting you. Peter

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