Open Colleges Reviews 

3,611
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often describing them as patient and clear in explanations. The user experience is generally positive, with many appreciating the flexible online system, well-structured course content, efficient customer service, and quick response times. However, some customers noted concerns regarding specific course content, finding sections unclear or misaligned with expectations, and experienced problematic work placements. A few people also felt that communication was sometimes lacking, leading to delays or a lack of clarity on certain issues.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, responsiveness,... See more

User experience

Customers had positive experiences with user experience, highlighting the excellent learning experience and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the outstanding support,... See more

Service

People report ambiguous experiences with service, with many expressing satisfaction with the support... See more

Response time

Reviewers consistently express satisfaction with the promptness of communication and support. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Enrolment was quick & painless given I only had my 30 minute lunch break to make this happen! Samantha Parker was on point & answered my question with clarity!

Rated 5 out of 5 stars

My contact at Open Colleges was Ada. I had sent a message through via the website and she called immediately. She was professional with a really warm approach, easy to talk to and very patient. Ada... See more

Rated 5 out of 5 stars

Open Colleges provides a fantastic learning environment. The colleges community feels welcoming and inclusive making a great place to learn and grow. I would like to say my Assessor Debra Hine is amaz... See more

Rated 5 out of 5 stars

I recently completed my study through Open Colleges and had a really positive experience. The course was well structured, easy to follow, and flexible enough to fit around work and family life. Suppor... See more


Company details

  1. College

About Open Colleges

Written by the company

Open Colleges has been helping Australians reach their potential for more than 125 years. Today, we’re Australia’s largest, private provider of online vocational education. If you’re ready to take the next big step forward, then we’re here to support you and help you unlock your potential.

At Open Colleges, we have a wide variety of online courses that cover a range of subjects. Our qualifications are nationally recognised across Australia and accredited by the Australian Qualifications Framework, which means you’ll develop in-demand skills employers are looking for.

Contact Us Now
Our world-class online learning platform, OpenSpace, gives you the freedom and flexibility to study whenever you want, wherever you are. This means you can fit your study around your life’s other commitments, and work towards your qualification in your own time.

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

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4.4

All reviews

(3,611)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Enrolment process

Sean was very helpful with my enrolment and made the process very easy. He answered all my queries in a friendly and professional manner. Great customer service.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Samantha from open colleges was really…

Samantha from open colleges was really helpful with the application process. I had multiple phone calls with Samantha, with each phone call Samantha was patient and attentive which made the process much easier.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Nicole was lovely. Happily commenced enrolment.

In my search for a course provider for the Cert III in Individual Support, I was assisted by Nicole from OpenColleges. Nicole was very helpful, polite and patient. As I spoke with her on the phone, she was very easy to talk to and efficiently guided me through the enrollment process, giving me a lot of clarity about the program and unique learning platform. She was able to answer all of my questions and made my experience with OpenColleges the best among the various providers I inquired with this month. I'm very excited to start my course and appreciate the assistance from Nicole!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Daniel from enrollment

Daniel Acland was very helpful in helping me to understand the differences in courses and course providers. He ensured I made the right decision based on my circumstances and needs while also going out of his way to ensure I was confident in my decision. I gained a clear understanding of the course I was enrolling in.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Cert II in Horticulture

After my initial online enquiry into studying the Certificate III course in Horticulture, Phyllis (an Education Consultant with Open Colleges) provided me with comprehensive information about both the Certificate II and III courses during a follow-up phone call. She gave me a clear outline of the benefits and expectations of each course, also providing clarity on study/work placement requirements and payment options. She also understood and reflected my passion for plants and gardening, which I appreciated.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and knowledgeable

I had a great experience speaking with Ke, who was extremely efficient and knowledgeable in guiding me through the course details, payment options and enrolment process. They explained everything clearly, answered all my questions with confidence, and made the entire process quick and stress-free. I really appreciated their professionalism and helpful approach.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Big thanks to Daniel Acland for helping…

Big thanks to Daniel Acland for helping me get enrolled! He was incredibly helpful and made sure I had everything I needed to get started, It’s a relief to have such good guidance when taking the next step in my new adventure . Highly recommend!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great help

Ke was wonderful to speak with in regards to starting my enrolment. Helpful and informative, leaving the ball in my court to properly think theough the big decision of signing up for my further studies. I truly appreciate his patience and assistance

January 9, 2026
Unprompted review
Rated 3 out of 5 stars

Course QA underdone

It was pretty obvious that this new course had not been thoroughly QA'd. Several incorrect references which the OC team were advised. In addition, for each video upload there should me a maximum file size - these varied across the course. I ended up buying a video editor to enable me to cut-down videos to meet the upload size restrictions.
Structurally, there was insufficient information about the overall program - especially the Workplace activities. The work load and types of required assessments of the 2 - part assessment was inadequately defined. 23 separate assessments, requiring over 40 videos was a "hidden gem" ... not. My supervisor was not impressed at how much work they had to do to enable me to complete the assessments.
Too much repetition re PPE - it must have been re-assessed many times - this meant there was less factual content especially re propagation and care for different types of plants. e.g. I wouldn't have learned how to prune a rose bush - and, from this course, I should have learned this technique.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Positive Experience

I spoke to Rosa Leone about the Accounts and Bookkeeping course and she was very knowledgeable and helpful. She answered all my questions clearly without hesitation and she was friendly and positive throughout the conversation. She didn’t rush or pressure me into anything and when I said I wanted time to think about it she respected that and followed up the next day.
So far my experience with Open Colleges is positive and I would recommend them to everyone.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

When I spoke to Ke, he was very obliged to give me all the information I had asked and was willing to provide me with additional help to get me through the process. Having my mind set at ease, helped me to make the best decision

January 6, 2026
Unprompted review

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