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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and patience, often guiding them through complex installations and technical issues. Many people highlight the outstanding customer service, noting quick and effective resolutions to their problems. The overall sentiment indicates that consumers are very happy with the support received, especially when setting up new software or resolving activation issues. However, some customers also noted difficulties with product activation keys, with a few experiencing issues where keys were invalid or products stopped working. There were also occasional reports of slow or absent responses from customer service, particularly via email, leading to frustration for some.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers report issues with product... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers report non-existent support, with some... See more

Response time

Reviewers mention ambiguous feedback about response times. While many customers report no response to emails,... See more

Technology

Consumers find technology to be ambiguous. Many reviewers report positive experiences, praising the... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the technical support and... See more

Based on these reviews

Rated 4 out of 5 stars

I bought MS Office Pro 2021 which was delivered very promptly but when I inputted the product key ready to activate, a message appeared to say that this related to the 2016 version. I sent an email re... See more

Rated 4 out of 5 stars

Bought MS Office Prof Plus and MS Project Prof on 6th June 25, had assistance with loading and they both worked well. On the 14th July had MS message window advising this MS product is not valid. B... See more

Rated 4 out of 5 stars

Still astounded at the price....but it's legit! Bought Visio for a great price, few issues with installing alongside an already installed 64 bit version of Office but Whatsapp help was fantastic and... See more

Rated 4 out of 5 stars

The download was from a Microsoft site which is a positive. Internet activation wouldn't work which is a little suspicious. Had to use telephone activation which is long winded process and takes a... See more


Company details

  1. Computer Software Store

Written by the company

Welcome to OPEN SMART TECH, your trusted partner for all your Microsoft needs! As a dedicated Microsoft reseller, we're here to offer you genuine Microsoft licenses at unbeatable prices. With a wide range of products available for instant download, accessing your favorite software has never been easier – just a click away! Concerned about compatibility or need assistance with installation? Rest assured, our multilingual technical support team is available 24/7 to guide you through every step of the process, whether you prefer assistance in English, Spanish, French, or any other language. At OPEN SMART TECH, we prioritize quality, accessibility, and customer satisfaction above all else. We're proud to provide legitimate licenses at unmatched prices, ensuring a seamless purchasing experience that exceeds expectations. Explore our offers today and discover why we're the go-to choice for tech enthusiasts worldwide. Your Microsoft solution awaits, and we're here to make it a reality!


Contact info

3.8

Great

TrustScore 4 out of 5

192 reviews

5-star
4-star
3-star
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1-star

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After purchasing Window's 11 Home…

After purchasing Window's 11 Home (Retail) I had problems activating the product. Opensmarttech helped me via WhatsApp to find the solution. It turns out that there was an issue with how my Window's was trying to activate. Once Microsoft had fixed this I was able to thank Opensmarttech for their valuable support

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth process and great assistance

Smooth process and great assistance. I am not the most computer savvy person so I was a bit worried about the set up process. However, they make it really easy for their customers. They offer you step by step support from the moment you purchase the product to completion of installation. They are super quick at responding to whatsapp messages and ask you to send pics of the various screens giving you all the relevant advice. You can also call them so customer support is really good.

November 7, 2024
Unprompted review
Rated 4 out of 5 stars

Prompt response

Very Good , at first I wasn’t able to download and install the software but with the guidance of the company (by putting me through the step by step) , I was able to download and installed it . Thank you

November 7, 2024
Unprompted review
Rated 4 out of 5 stars

Software Purchase

I purchased a product for my assignment and it was as described and worked perfectly. One good thing is that the customer service at opensmart are so good and responsive that, they make sure the product is working perfectly before they leave you. It can't be better than that, cheers keep it up

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

I've only just started using computers…

I've only just started using computers again after two decades so my knowledge is less than it was when I did but I was given step by step help which I couldn't have done without. Also a reasonable price for the product I purchased.

November 4, 2024
Unprompted review
Rated 4 out of 5 stars

Best service support I have ever experienced

I was a bit cautious because there were some warnings on the internet about the site, not based on actual evidence more like dodgy warning signs. However I purchased Microsoft Project 2019 anyway. 1st down load did not work, after I reported that, I got second one, a full 4gig image disc. I had trouble with this one and decided because of the warnings I might just take the hit and leave it. However the support team contacted me and talked me through the process and explained why I had to install office 2019 first. So I followed all the instructions the guy gave me and now have a fully functioning Project 2109 licensed and recognised by my Windows Office 365, with everything else working and up to date as before. Probably the quickest and most effective, on the ball, on line....well they phoned me on whats app, service I ever had. Only reason not 5 stars was the original down loads not working which very nearly made me not go ahead.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a very good experience. All worked according to the instructions. Had a couple of questions which were answered immediately through the chat function.
It all went flawlessly. Thank you!

November 1, 2024
Unprompted review

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