I bought a pair of sunglasses last year with Opticians Direct and unfortunately lost them! I contacted customer services to see if they could find my order as I wanted to re order the same pair, Darby... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website was easy and simple to navigate and found the item I was looking for straight away. I bought a Ray Ban with polarised lenses sunglasses and very good price in comparison with other Suppliers o... See more
They had the best offer for the glasses I was looking for. Although it took around 1 month to come into stock (due to Christmas season) they were prompt with any emails sent and kept me updated and ev... See more
A fantastic shopping experience from start to finish. I have previously had problems buying this particular frame from other sellers as they were advertised as available only to be told after my orde... See more
Company details
Written by the company
Our website offers a one stop solution for your prescription needs, stocking the largest and most up to date frame styles and trends in branded eyewear, alongside the latest in lens and coating technology from the worlds leading suppliers.
Why Opticians Direct?
Written by the company
- Our Promise
- We promise to give you the best optical advice, excellent customer service, the highest standards in prescription glazing, and save you up to 50% Off High Street Prices on designer brands.
- We're Commited to our Customers
- We pride ourselves in delivering the very best service to our customers, our highly trained team of qualified opticians and prescription specialists provide you with the best and most accurate and up to date optical advice, while our user-friendly website offers you a hassle-free shopping experience.
- The Prescription Experts
- With over 20 years optical experience in practice, and 10 years online, www.opticiansdirect.co.uk is a prescription focused website offering a comprehensive choice of designer frames. With thousands of orders passing through our laboratory over the years, and with a wealth of experience, we are able to deliver the highest quality in prescription glazing, guaranteeing your new glasses are manufactured exactly as specified, with each pair carefully inspected by a registered Optician ensuring you're completely satisfied with you purchase.
100% Satisfaction Guaranteed
30 day no quible return
We guarantee your satisfaction with a full 100% money back or exchange guarantee. If you do not like your glasses you can return them to us within 30 days
Contact info
15, Deansgate, BL1 1HH, Bolton, United Kingdom
- 01204 520055
- info@opticiansdirect.co.uk
- opticiansdirect.co.uk
4.5
Excellent
14K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy return and refund
glasses amaing didnt fit me properly sent back and got refunded immediately
April 4, 2026
Unprompted review
Great experience
Great site, great service, speedy delivery! Very happy with the sunglasses!
April 13, 2026
Brilliant service
Glasses didn’t fit properly sent back was refunded immediately just cost me return very good service
April 13, 2026
Reply from Opticians Direct
Hi Deborah,
thank you for taking the time to leave your review.
I am not able to see any emails from yourself to us regarding the fit of this frame.
I can see that the order was returned and refunded just yesterday.
The funds will be with you within 3-5 working days.
Kind Regards,
Opticians Direct
The best online optician's
Great customer service and you can't beat them on price. The only place I go for sunglasses or glasses.
March 31, 2026
Opticians Direct were very quick in…
Opticians Direct were very quick in giving me a refund on glasses that I decided to return..
April 5, 2026
Fantastic product, price and service!
I saw a pair of ray bans in a store and looked online and found them much cheaper here. Some reviews were poor so I was concerned but, I ordered, had continuous updates re picking, packing and shipping… they were delivered by Royal Mail registered 4 working days later to a timed slot. Well packaged and absolutely perfect. I love them, love the experience on the website and for me, I will be using these again, also for my prescription lenses.
Thank you Opticians Direct for keeping the costs so competitive for us.
April 12, 2026
Unprompted review
Well I’ve ordered a glasses with them I…
Well I’ve ordered a glasses with them I thought let’s go with them as I was looking for some quirky glasses. Service was ok at the beginning. Send the prescription in same day. I was waiting for new glasses 14days. Glasses as to thigh looks like for small kid. And apparently it’s a designer glasses. Spend 150£ for one pair with lenses and they don’t even offer adjustments. They told me to go to local optician to adjust it. There is no point to use online best way is to go to specsaver or any other opticians. Ps glasses don’t even look premium more like cheap plastic.
April 9, 2026
Unprompted review
Reply from Opticians Direct
Hi Mike,
Thank you for taking the time to leave your review.
We always recommend trying frames on first to ensure the best fit. All frame sizes are listed on our website to help customers choose the most suitable option for themselves.
It can be much more difficult to adjust a frame that is too small, and in such cases, a larger size is usually required.
As an online-only company, we’re unable to offer in-person adjustments or fittings.
We’re sorry to hear that this frame was not the right fit for you.
Kind regards,
Opticians Direct
Great experience
Great experience. They're the real deal
Darby, Libby and Alyssa were super supportive
April 8, 2026
Unprompted review
Rayban RB4451
Nearly bought my Rayban RB4451 at the airport . Decided to look online and this company were £60 cheaper. Easy to order and super quick delivery with excellent packaging. Really pleased.
April 8, 2026
Where are my sunglasses and why do you…
Where are my sunglasses and why do you think they've been delivered?
April 5, 2026
Reply from Opticians Direct
Hi,
I can see the order was dispatched on the 30/03 to the address giving for this order.
Please contact us if you need your tracking number again.
Kind Regards,
Opticians Direct
Service was perfect.
April 7, 2026
I bought the wrong size returned and…
I bought the wrong size returned and refund was processed within 2 days. Ordered new pair (correct size) which arrived a few days later.
April 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.